Find Senior client services Jobs in Limerick, Lk

Analyst
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Excel
- Leadership
- Communication skills
Implementation Project Manager
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Manager, Deal Advisory - National Coverage
Interpath Advisory —Limerick, County Limerick
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Quick apply
Senior Analyst,Transfer Agency
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
9d
AML/KYC CoE MI Specialist
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
9d
Talent Management Project Manager
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Word
- Microsoft Excel
- Project management
Manager, Transfer Agency
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Organisational skills
- IT
- Leadership
MARKETING AND SALES DIRECTOR
DISCOVERY TRAILS LIMITED —Limerick, County Limerick
- €36,605 a year
- Full-time
- Spanish
- Sales
- Marketing
Quick apply
9d
ESS Event Lead
ESS LTD —Limerick, County Limerick
- Sales
- Marketing
- Project management
Quick apply
AML/KYC Risk Management and Outsourcing Specialist
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
8d
KYC Analyst
Northern Trust Corp. —Limerick, County Limerick
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
9d
Sr Consult, Client ServicesGFS
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- No degree
- Banking
Senior Auditor - Finance & Chief Administrative Office (CAO), Audit Services
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Finance
- Bachelor's degree
- Accounting
1d
Tech Co Ireland Investor AML
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Research
- Microsoft Office
- No degree
HR Advisor
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Management
- Business
- Communication skills
Senior IT Administrator
Hybrid Technology Partners —Limerick, County Limerick
- Full-time
- Azure
- Customer service
- English
- Fuel card
Analyst, Global Fees Management
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
9d
Project Manager
WiiGroup —Limerick, County Limerick
- Full-time
- Engineering
- Bachelor's degree
Quick apply
Sr Business Analyst
ACI Worldwide —Limerick, County Limerick
- Full-time
Senior Consultant, Business Management - Data Analytics, Chief Control Office
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Analysis skills
- Project management
- Bachelor's degree

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Analyst

Northern Trust Corp. -
Limerick, County Limerick

Apply Now

Job details

Full-time

Qualifications

Telephony
Microsoft Excel
Leadership
Communication skills

Full job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Analyst, Investor Services Centre, Transfer Agency Limerick:

Role

Transfer Agency (TA) provide administration services to fund management companies covering the full range of Investor servicing functions such as dealing, registration, settlements, distributions, commissions and statements.

The Investor Service Centre (ISC) is the contact centre for the TA department.

Reporting to the Team Leader, as an Analyst you will be responsible for maintaining the day to day relationship with our Customers over telephony and email communication channels. You will work with the wider Team on Customer interactions and also work with the Quality Audit Team to maintain the desired quality service levels.

Principal Responsibilities

Responding to Customer queries via telephone or email;
Monitor telephone call levels to ensure that all Service Level Agreements are met;
Monitoring email inboxes to ensure all queries are completed within the agreed service levels;
Act as a mentor to new team members;
Provide assistance and coaching to new members of the team and act as a point of reference for their queries;

Attend and participate in team huddles and team meetings;
Participate in client visit meetings as required;

Perform call backs to our Customers to verify the particulars of their instructions to us;
Ensure your own tasks and responsibilities are completed within the correct time scales and to the right level of quality & accuracy;
Fulfil additional and relevant tasks appropriate to the role and business requirements as outlined by your Team Leader.

Relationships: Direct Reports

No direct reports.

Internal key stakeholders

Team Leader
Quality Audit Team
Team Manager
Head of Investor Services
Client Relationship Managers & Client Service Managers

External key stakeholders

External Clients
External Investors

Crucial Skills / Experience

Interpersonal (relationship building, respect, inclusion, problem solving and understanding);
Strong Customer focus;
Communication (listening skills, oral communication skills, information sharing and written communication skills);
Motivation (closure and result seeking);
Ability to work on own initiative and to set deadlines;
Thinking (decision making, idea generation, analytical mind set and a problem solver);
Leadership (direction, idea generation, knowledge sharing and team recognition);
Computer literate (e.g. ability to use Excel, Word and other Office applications competently);
Attention to detail and strong eye for accuracy.

Desired Skills / Experience

Experience working in a contact centre or a Customer facing role;
Demonstrate a good understanding of Transfer Agency product within an Investor Services centre environment;
Knowledge of the NT organisation, fund administration more generally and the financial services regulatory environment.

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Apply Now

Refine Your Search

senior client services jobs in limerick, lk

Analyst

Implementation Project Manager

Manager, Deal Advisory - National Coverage

Senior Analyst,Transfer Agency

AML/KYC CoE MI Specialist

Talent Management Project Manager

Manager, Transfer Agency

MARKETING AND SALES DIRECTOR

ESS Event Lead

AML/KYC Risk Management and Outsourcing Specialist

KYC Analyst

Sr Consult, Client ServicesGFS

Senior Auditor - Finance & Chief Administrative Office (CAO), Audit Services

Tech Co Ireland Investor AML

HR Advisor

Senior IT Administrator

Analyst, Global Fees Management

Project Manager

Sr Business Analyst

Senior Consultant, Business Management - Data Analytics, Chief Control Office

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