Find Service management lead Jobs in Kilkenny, Kk

Service Management Lead
Glanbia Foods —Kilkenny, County Kilkenny
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
20h
Quality & Continuous Improvement Co-Ordinator - UPMC Aut Even Hospital, Kilkenny
UPMC —Kilkenny, County Kilkenny
- €32,692–€47,574 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Deli Manager
Applegreen Stores —Kilkenny, County Kilkenny
- Full-time
- No degree
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
6d
Reservations Manager – Kilkenny River Court Hotel
Kilkenny River Court Hotel —Kilkenny, County Kilkenny
- Full-time
- Hospitality
- English
- Hotel
- Referral programme
- Sick pay
Quick apply
Medical Secretary - UPMC Aut Even Hospital, Kilkenny
UPMC —Kilkenny, County Kilkenny
- €33,504.81–€48,759.69 a year
- Microsoft Office
- Administrative experience
- Clinic
- Annual leave
Technical Services Project Coordinator
Glanbia Foods —Kilkenny, County Kilkenny
- Hybrid work
- Microsoft Office
- Project management
- Organisational skills
2d
Health Club Manager
Mount Juliet Estate —Kilkenny, County Kilkenny
- Full-time
- Hospitality
- Management
- Leadership
- Employee assistance program
Quick apply
Mechanical Design Lead
Veolia —Kilkenny, County Kilkenny
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Construction Site Engineer
Veolia —Kilkenny, County Kilkenny
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Commercial Account Handler
Gallagher —Kilkenny, County Kilkenny
- Organisational skills
- Communication skills
2d
Project Engineer
Veolia —Kilkenny, County Kilkenny
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Major Incident Manager ,Assistant Vice President
State Street —Kilkenny, County Kilkenny
- Weekend availability
- Computer Science
- Windows
- Master's degree
Food & Beverage Manager - Hunter's Yard Hotel
Mount Juliet Estate —Kilkenny, County Kilkenny
- Full-time
- Hospitality
- Hotel
- Budgeting
Quick apply
1d
Personal Lines Administrator
Gallagher —Kilkenny, County Kilkenny
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Life insurance
Caretaker
Sensori —Thomastown, County Kilkenny
- €16.42 an hour
- Weekend availability
- Customer service
- No degree
Quick apply
Senior Cardiac Physiologist - UPMC Aut Even Hospital, Kilkenny
UPMC —Kilkenny, County Kilkenny
- €45,224.14–€62,305.12 a year
- English
- Clinic
- Communication skills
- Annual leave
Sr. MasterData Analyst
Glanbia Foods —Kilkenny, County Kilkenny
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
2d
Business Development Executive
Lawler Sustainability —Kilkenny, County Kilkenny
- Full-time
- Remote
- Sales
- Marketing
- Microsoft Office
- Annual leave
Quick apply
Operations Quality Shift Lead
Abbott Laboratories —Kilkenny, County Kilkenny
- Full-time
- Engineering
- No degree
- Manufacturing
2d
Senior Building Services Engineer
Lawler Consulting —Kilkenny, County Kilkenny
- Full-time
- Hybrid work
- AutoCAD
- Analysis skills
- Project management
Quick apply

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Service Management Lead

Glanbia Foods -
Kilkenny, County Kilkenny

Apply Now

Job details

20 hours ago

Qualifications

Jira
Management
Master's degree
Bachelor's degree
ServiceNow
IT
AI

Full job description

Date: 9 Jul 2026

Location: Kilkenny, KK, IE

Company: Glanbia

Service Management Lead

Glanbia Management Services Limited

Join this dynamic team focused on delivering better nutrition for every step of life’s journey.

The Opportunity

The Service Management Lead is responsible for overseeing the end-to-end governance and performance of IT Service Management and Service desk (ITSM) processes, working closely with partner services to effectively deliver service management across Glanbia.

Primary responsibilities for this role will include:

Defines and maintains the overall strategy for Service management and Service desk processes, ensuring alignment with wider business and IT priorities.
Manages a small team to drives the ITSM tooling alongside the Service Management Manager and Analyst, including integration and automation across ITSM tools and platforms.
Provides governance and oversight of partner services delivering service desk and ITSM processes, aiming to improve system stability, minimise business impact and provide best-in-class Service management services to Glanbia.
Oversees, monitors, and reports on strategic partner delivery, acting as an escalation point for delivery issues and working with the Strategic Partnerships team to manage issues.
Monitors and oversees contractual service level agreements (SLAs) and operational level agreements (OLAs) for strategic partner execution of Service management processes; oversees strategic partners to ensure adherence and ensure performance standards are consistently met.
Collaborates with the Service Management manager to define and continuously improve Service Desk and all service management processes such as Change management, Problem management, Major Incident, and Knowledge management
Collaborates with the Service Management manager to establish and maintain knowledge management processes to improve first-call resolution rates, ITSM service delivery, and self-service within both IT and the Business.
Acts as a senior advisor to IT and the Business on ITSM processes and delivery.

Collaborates with service management partner and Glanbia resolver groups to ensure incident, problem and change tickets are implemented in line with SLA’s and KPI’s.

The skills and experience you will bring to the team

Bachelor’s or Master's degree in a relevant field (e.g., Computer Science, Information Technology, Engineering), or equivalent experience.
Industry certifications highly desirable (e.g. ITIL 4, CompTIA, KCS).
4+ years of experience in IT Service Management, Service Desk, or Service Operations roles.
Proven experience driving ITSM process improvements, standardisation, and automation in complex IT environments.
Strong knowledge of ITSM tools (e.g., ServiceNow, Jira Service Management, BMC Helix ITSM), ITIL frameworks, and ITSM workflow automation.
Familiarity with AI-driven ITSM solutions, including predictive incident and problem management.
Strong stakeholder engagement skills with the ability to manage relationships across technical and non-technical teams..
Defines and maintains the overall ITSM and Service management strategy, incl. tooling, to ensure alignment with wider IT and Business needs.
Leads the Service Desk team, ensuring IT tickets and escalations are efficiently managed. Provides coaching, expert guidance, and technical support to enhance team performance.
Monitors partner performance and service delivery against agreed SLAs and OLAs, producing detailed reports on performance metrics, trends, and improvement actions.
Oversees the effective resolution of high-priority incidents, ensuring clear communication, documentation, and follow-up actions. Oversees root cause analysis efforts and ensures permanent fixes are implemented to minimise future disruptions.
Ensures IT changes are assessed, authorised, and implemented with minimal business disruption. Identifies risks associated with IT changes and develops mitigation strategies to reduce potential impacts.

Where and how you will work

The opportunity is based in our Kilkenny office with hybrid working arrangements available, which allows you a greater choice in how you work and live, giving you a better work-life balance.

About Glanbia

Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia, our culture celebrates individuality, knowing that together we are more.

Apply Now

Refine Your Search

service management lead jobs in kilkenny, kk

Service Management Lead

Quality & Continuous Improvement Co-Ordinator - UPMC Aut Even Hospital, Kilkenny

Deli Manager

Reservations Manager – Kilkenny River Court Hotel

Medical Secretary - UPMC Aut Even Hospital, Kilkenny

Technical Services Project Coordinator

Health Club Manager

Mechanical Design Lead

Construction Site Engineer

Commercial Account Handler

Project Engineer

Major Incident Manager ,Assistant Vice President

Food & Beverage Manager - Hunter's Yard Hotel

Personal Lines Administrator

Caretaker

Senior Cardiac Physiologist - UPMC Aut Even Hospital, Kilkenny

Sr. MasterData Analyst

Business Development Executive

Operations Quality Shift Lead

Senior Building Services Engineer

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