The Hotel Kilmore in Cavan, part of Calusade Hotels group, is currently hiring a Front Office Supervisor.
Who We Are – Calusade Hotels
Calusade Hotels is an Irish hospitality group owning and operating four well-established hotels: The Keadeen Hotel in Newbridge, Fairways Hotel and The Gateway Hotel in Dundalk, and Hotel Kilmore in County Cavan.
Across our hotels we are passionate about delivering warm, genuine hospitality and creating memorable experiences for our guests. Our teams take pride in the service we provide and the welcoming atmosphere we create in each of our properties.
At Calusade Hotels we believe exceptional hospitality begins with exceptional people. We are committed to creating a workplace where our teams feel supported, valued and proud to belong.
POSITION SUMMARY
The Front Office Supervisor is responsible for supporting the Rooms Division Manager with the smooth and efficient operation of the Front Office to ensure exceptional guest experience, operational efficiency, and revenue optimisation.
This role oversees all guest-facing front desk operations, reservations performance, room inventory management, and departmental financial controls. The Front Office Supervisor ensures service excellence, team engagement, compliance with brand standards, and alignment with overall commercial strategy.
KEY RESPONSIBILITIES
Service Leadership & Guest Experience
- Lead & support the Front Office team to deliver exceptional, consistent guest service.
- Ensure smooth and efficient check-in and check-out processes.
- Handle escalated guest complaints or service recovery situations professionally and effectively.
- Maintain high standards of lobby presentation and front desk professionalism.
- Monitor guest feedback and implement service improvement initiatives.
- Ensure VIP arrivals and special requests are managed seamlessly.
Operational Standards
- Ensure compliance with standard operating procedures and brand standards.
- Maintain cleanliness and presentation of the Front Office and surrounding areas.
- Ensure daily checklists and tasks are completed.
- Control par stock levels and ensure adequate departmental supplies.
- Keep up to date with hotel activities, function sheets and operational updates
- Oversee daily cash handling, billing accuracy, and audit processes.
- Complete departmental scheduling and support in managing labour costs in line with occupancy forecasts.
- Ensure accurate payroll input and timekeeping management.
- Ensure correct handling of payment methods and credit procedures.
- Support the Rooms Division Manager as required.
Cash, Licensing & Compliance
- Ensure guest checks are processed accurately and securely.
- Maintain full compliance with cash handling and credit card procedures.
- Ensure compliance with company policy.
- Maintain GDPR awareness and confidentiality standards.
Health, Safety & Risk Management
- Ensure a safe working environment for guests and colleagues.
- Report hazards and incidents promptly to management.
- Maintain full knowledge of emergency procedures.
- Ensure team adherence to hygiene, safety and uniform standards.
- Complete required documentation via Mapal and Alkimii where applicable.
Team Leadership & Collaboration
- Recruit, train, and develop Front Office team members.
- Conduct daily briefings and regular team meetings.
- Set performance objectives and complete performance appraisals.
- Coach and mentor team members to enhance service delivery and upselling skills.
- Promote a positive, professional, and collaborative team culture.
- Ensure team members adhere to grooming and uniform standards.
- Attend meetings and training sessions as required.
- Work flexibly to meet business needs and service demands.
CANDIDATE PROFILE
- Previous supervisory experience in a Front Office environment.
- Strong knowledge of PMS Systems.
- Excellent guest service and communication skills.
- Good commercial awareness and upselling ability.
- Ability to work under pressure in a busy service environment.
CORE COMPETENCIES
- Leadership & Accountability
- Guest Experience Excellence
- Compliance & Risk Control
- Communication & Collaboration
CALUSADE VALUES
The Front Office Supervisor must demonstrate and embed the Calusade values:
Why Join Calusade Hotels
At Calusade Hotels, we believe exceptional hospitality begins with exceptional people. Across our hotels, we are proud to foster a culture built on teamwork, professionalism and genuine service — a place where our teams feel valued, supported and proud to belong.
We are committed to creating an environment where our people can thrive, develop their skills and build meaningful careers in hospitality. Many of our team members progress through the organisation, moving into supervisory and management roles as they grow with us.
When you join Calusade Hotels, you become part of a professional and welcoming team that takes pride in delivering memorable guest experiences every day.
What we offer:
- Opportunities for career progression across our hotel group
- Ongoing training, learning and professional development
- Employee recognition programmes celebrating great performance
- Incentives and rewards that recognise commitment and excellence
- Staff rates across our hotels
- Complimentary meals on duty
- Pension scheme
- Healthcare benefits
- A supportive team culture and positive working environment
- Employee wellbeing initiatives and support programmes
- Competitive pay and benefits
- The opportunity to build a rewarding long-term career in hospitality
At Calusade Hotels, we take pride in creating a workplace where our people feel respected, supported and proud to belong.
Benefits:
- Employee assistance program
- Food allowance
- On-site parking
Work Location: In person
