Find Ai lead Jobs in Cork, C

Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Cork, County Cork
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Technical Writer (IS&T Knowledge and Training)
Apple —Cork, County Cork
- Computer Science
- Software troubleshooting
- English
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Supervisor, Order Management
Proofpoint —Cork, County Cork
- Full-time
- Salesforce
- Finance
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Director AI Engineering & Applied AI Platform
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- AI
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TELUS Digital —Cork, County Cork
- €32,400 a year
- Full-time
- Sales
- English
- Presentation skills
- Relocation assistance
Quick apply
Senior Systems Engineer (AI and DSP) (Cork)
Qualcomm —Cork, County Cork
- Doctoral degree
- Engineering
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- Employee stock purchase plan
Full Stack Development Engineer - Operations RAD BI - 18 Month Contract
Apple —Cork, County Cork
- Azure
- Computer Science
- Master's degree
Senior Manager, Data Science & AI
SolarWinds —Cork, County Cork
- Doctoral degree
- Master's degree
- SQL
Quick apply
Lead Site Reliability Engineer | Cork
OpenText —Cork, County Cork
- Azure
- AWS
- JavaScript
Staff Systems Engineer (AI and DSP) - Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Engineering
- System design
- Employee stock purchase plan
14d
Manager, Credit & Collections
Proofpoint —Cork, County Cork
- Full-time
- ERP systems
- Finance
- Bachelor's degree
Senior Swift Engineer
Apple —Cork, County Cork
- Computer Science
- Master's degree
- Bachelor's degree
6d
Vendor Account Executive (Multilingual with German)
TELUS Digital —Cork, County Cork
- €35,900 a year
- Full-time
- Sales
- English
- Presentation skills
- Relocation assistance
Quick apply
Manager, Financial Controllership | Cork-Based | Middle East, Eastern Europe & Emerging Markets
OpenText —Cork, County Cork
- Microsoft Excel
- ERP systems
Sr. SAP Enterprise Architect - Incentives
McKesson —Cork, County Cork
- €72,000–€120,000 a year
- Azure
- Computer Science
- Engineering
- Wellness program
- Employee stock purchase plan
Client Executive
NetApp —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Azure
- AWS
- Annual leave
- Employee assistance program
Principal Industrial Designer
Logitech —Cork, County Cork
- Full-time
- CAD
- Bachelor's degree
- AI
- Work from home
Customer Success Manager
Trend Micro —Cork, County Cork
- Full-time
- English
- Analysis skills
- AI
Early Careers Full Stack Engineer
Apple —Cork, County Cork
- Azure
- Computer Science
- Java
2d
Senior Specialist - Industry 4.0 & Manufacturing Data
Deep DSG —Cork, County Cork
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- SQL
- Annual leave
- Life insurance
Quick apply

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Solutions Architect – Contact Center (Cloud & AI)

Johnson Controls -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

Telephony
Computer Science
Engineering
Bachelor's degree
Analytics
Information Technology

Full job description

What you will do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.

You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

How you will do it

Architecture & Strategy

Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.

Collaboration & Delivery

Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Support implementation planning and continuous improvements.

Innovation & Transformation

Evaluate new technologies (AI, automation, analytics, digital channels).
Identify opportunities to enhance customer and agent experience.
Contribute to the long-term roadmap and modernization strategy.

Advisory & Leadership

Act as a trusted advisor to stakeholders.
Proactively identify risks and recommend solutions.
Influence the future direction of the contact center ecosystem.

What we look for

Required

Proven track of experience in contact center solution architecture, platform design, and supporting enterprise contact center environments in multiple regions.
Hands-on experience with cloud contact center platforms (e.g. NICE – our current platform, Amazon Connect, Genesys Cloud).
Strong understanding of IVR (interactive voice response), ACD (automatic call distribution), VoIP, Omnichannel routing, and unified communications.
Experience with APIs, SIP, and integrations.
Familiarity with reporting, analytics, and workforce management tools.

Preferred

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
Overview of cloud telephony services.
Exposure to AI, automation, or digital engagement platforms.

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-BB1

#LI-Hybrid

Apply Now

Refine Your Search

ai lead jobs in cork, c

Solutions Architect – Contact Center (Cloud & AI)

Technical Writer (IS&T Knowledge and Training)

Supervisor, Order Management

Director AI Engineering & Applied AI Platform

Sales Specialist with Italian | Fintech | Cork

Senior Systems Engineer (AI and DSP) (Cork)

Full Stack Development Engineer - Operations RAD BI - 18 Month Contract

Senior Manager, Data Science & AI

Lead Site Reliability Engineer | Cork

Staff Systems Engineer (AI and DSP) - Cork, Ireland

Manager, Credit & Collections

Senior Swift Engineer

Vendor Account Executive (Multilingual with German)

Manager, Financial Controllership | Cork-Based | Middle East, Eastern Europe & Emerging Markets

Sr. SAP Enterprise Architect - Incentives

Client Executive

Principal Industrial Designer

Customer Success Manager

Early Careers Full Stack Engineer

Senior Specialist - Industry 4.0 & Manufacturing Data

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