Find Head of customer service Jobs in Shannon, Ce

Key Account Operations Lead
Wurth Ireland —Limerick, County Limerick
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Presentation skills
- Work from home
- Employee assistance program
Quick apply
8d
IT Support Engineer
Conack Construction —Limerick, County Limerick
- Full-time
- Azure
- Software troubleshooting
- Customer service
Quick apply
6d
Customer Assistant - Caherdavin, Limerick
Lidl —Limerick, County Limerick
- €15.40–€17.90 an hour
- Overtime
- Serving
- Customer service
- No degree
- Employee assistance program
14h
Mobile Shop Assistant - Limerick and Ennis
Wurth Ireland —Limerick, County Limerick
- €36,744 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance program
Quick apply
Process Science Shift Team Lead
Eurofins Ireland PSS —Limerick, County Limerick
- Full-time
- Free parking
- Annual leave
Quick apply
Retail Advisor Part-Time (Limerick Crescent)
Vodafone —Limerick, County Limerick
- Part-time
- Sales
- Customer service
- No degree
8d
French Connection, Concession Manager, Full Time, Permanent
Brown Thomas Arnotts —Limerick, County Limerick
- Full-time
- Customer service
- No degree
- Retail management
Home Support Worker - Clarecare - Across all Locations in Co. Clare
Clarecare —Clare, County Clare
- Part-time
- Nursing
- English
- No degree
- Annual leave
Quick apply

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Key Account Operations Lead

Wurth Ireland -
Limerick, County Limerick

Quick apply

Job details

Permanent | Full-time
8 days ago

Benefits

Bike to work scheme
Work from home
Employee assistance program

Qualifications

Microsoft Excel
Analysis skills
Presentation skills
Organisational skills
German

Full job description

Join our Wurth Community!

The Wurth Group is a leading provider of industrial consumable products, with over 400 companies and a global workforce of 85,000 people. Our commitment to high-quality products, innovation and excellent customer service has earned us an enviable reputation and continued growth.

Wurth Ireland has been active for over 40 years from our head office on the Ballysimon Road, Limerick city. Our growth throughout the nineties and into the new millennium, coupled with record-breaking sales has made Wurth Ireland a market leader in its field. Offering a range of over 8,000 industrial products direct from the logistics centre in Limerick coupled and a further 120,000 articles through direct shipment from Germany, we are not only ready to supply and service our customers today, but for the future. In line with our Omni-Channel Strategy our company expansion has led to the opening of 21 Trade Outlets throughout Ireland. Our online presence continues to expand, incorporating vending technology, scanners, on-line sales and selling, coupled with social and video marketing.

Our strength is our Direct Sales Force of which we have the largest in Ireland, on the road selling, servicing, and supporting our growing customer base. Our main industry sectors are: Automotive Aftermarket, Engineering & MRO, Construction, Renewables as well as Kitchens, Bedrooms & Bathrooms. Within our company's headquarters in Limerick, you will find over 70 support staff working across a variety of functions including Sales, Marketing, Finance, Customer Services, Purchasing, Human Resources and Logistics.

About the Role:

This is a newly created, exciting opportunity to join one of the fastest-growing business units at Wurth Ireland. As Key Account Operations Lead, you will work closely with the Head of Key Accounts and a team of Key Account Managers, providing tender pricing support, tender applications, customer pipeline oversight, data insights & analytical support that help drive commercial decisions across the business.

Duties and Responsibilities:

Work with the Head of Key Accounts to build a sustainable strategy for growth using market data and company data.
Analyse existing contracts and key account customers to increase customer satisfaction, whilst identifying opportunities for expansion
Use data proactively to forecast trends and highlight opportunities
Analyse Key Account customer data and purchasing history to develop and recommend tailored strategies, regarding product selection and price points
Monitor account performance, identifying growth trends and flagging declining or at-risk accounts early
Support the implementation and ongoing integration of our CRM system (Microsoft Dynamics)
Support the research, analysis, and preparation of tenders, helping to build compelling and competitive submissions
Build and maintain a centralised database of key performance indicators across all major accounts
Prepare and deliver regular performance reports to the Key Accounts team and senior management
Assist with the integration and development of e-business and online platforms across key accounts
Flexibility to travel around the island of Ireland when required for customer visits or trade shows - International travel a possibility

What We're Looking For:

A graduate, ideally in Business, Data Analytics, Commerce, or a related discipline
A strong analytical mind with the ability to translate complex data into clear, actionable business insights
Curious and ambitious, someone who takes initiative and wants to make the role their own
Confidence using AI tools and technology to improve efficiency and output
A clear and confident communicator, comfortable presenting to teams and management
A team player who enjoys supporting others and takes pride in the success of the wider team.
Experience handling data with Excel, BI, and CRM systems is an advantage.
Excellent organisational skills with the ability to manage multiple priorities at once

This role offers the chance to join a dynamic, growing team, work with real commercial data, and build a career in one of Ireland's most ambitious sales organisations. This is a role that will grow with you.

What we Offer:

Joining Wurth Ireland means joining a growing German Multinational- full of support and opportunity including excellent training and ongoing development to help you be the best you can be!!!!

Competitive Salary - subject to experience

Performance Bonus

Modern work environment and equipment inc fully expensed mobile phone

Ability to work from home 2 days per week - after qualifying period

Onboarding programme & ongoing upskilling

Staff Discount

Service Rewards

Cycle to Work Scheme

Wellness initiatives including 24/7 access to Employee Assistance Programme

Career Progression Opportunities

Reporting to: Head of Key Accounts

Location: Head Office, Limerick.

Diversity is our Future

The future needs good decisions and good decisions are a result of a diversity of opinions and perspectives!

Wurth Ireland is committed to championing an inclusive and diverse workforce that reflects modern Ireland and the people we serve. We strive to create a culture where all staff have equal access to opportunity and feel comfortable and confident to be themselves at work.

Quick apply

Refine Your Search

head of customer service jobs in shannon, ce

Key Account Operations Lead

IT Support Engineer

Customer Assistant - Caherdavin, Limerick

Mobile Shop Assistant - Limerick and Ennis

Process Science Shift Team Lead

Retail Advisor Part-Time (Limerick Crescent)

French Connection, Concession Manager, Full Time, Permanent

Home Support Worker - Clarecare - Across all Locations in Co. Clare

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