Find Senior site agent Jobs in Ireland

Manager, Support Engineering
Wiz —Remote
- Remote
- Azure
- Computer Science
- Engineering
MEP Agent / Mechanical & Electrical Site Agent
Wills Bros Limited —Dublin Airport, County Dublin
- Full-time
- AutoCAD
- English
- Project management
- Employee assistance program
Quick apply
6d
Front of House Manager
Park Hotel Kenmare —Kenmare, County Kerry
- Weekend availability
- Hospitality
- Hotel
- Mentoring
Quick apply
Senior Software Engineer - Site Reliability
Workday —Dublin, County Dublin
- €86,400–€129,600 a year
- Full-time
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BDS Manufacturing Operations Lead
AstraZeneca —Dublin, County Dublin
- Doctoral degree
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12d
Senior Land Consultant
WSP —Naas, County Kildare
- Part-time
- Hybrid work
- Management
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Commercial Operations Engineer
Gambling.com Group —Remote
- Remote
- AI
- Communication skills
- Gym membership
8d
French Sub-Saharan Africa Speaking Quality & Policy Expert
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Microsoft Excel
- English
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IT Support Specialist
Cyara —Skibbereen, County Cork
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
Quick apply
7d
Activities Coordinator (part time)
Clearbrook Nursing Home —Finglas, County Dublin
- €15–€16 an hour
- Part-time
- No degree
- Communication skills
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Quick apply
1d
Financial Accountant
Coastline Gaming —Dublin, County Dublin
- Full-time
- Microsoft Excel
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Technical Implementation Manager
Workday —Dublin, County Dublin
- €56,300–€84,500 a year
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Senior Software Engineer
Workday —Dublin, County Dublin
- €96,000–€144,000 a year
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Manager, Support Engineering
Wiz, Inc. —Cork, County Cork
- Remote
- Azure
- Computer Science
- Engineering
Quick apply
Senior Identity & Access Management (IAM) Engineer
Workday —Dublin, County Dublin
- €84,000–€126,000 a year
- Full-time
- Azure
- Computer Science
- Engineering
5d
Nursing Site Manager
Blackrock Health Hermitage Clinic —Lucan, County Dublin
- Full-time
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- IT
- Annual leave
- Employee assistance program
Quick apply
Senior Product Designer
Intercom —Dublin, County Dublin
- Hybrid work
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Senior Software Engineer
EdgeTier —Dublin, County Dublin
- €64,000–€125,000 a year
- Full-time
- Hybrid work
- Maintenance
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- Annual leave
Sr Cybersecurity Engineer
Workday —Dublin, County Dublin
- €84,000–€126,000 a year
- Full-time
- AWS
- Scripting
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Customer Service Representative -Italian Speaker
Cardinal Health —Dublin, County Dublin
- Day shift
- Customer service
- English
- Communication skills
14d

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Manager, Support Engineering

Wiz -
Remote

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Job details

Qualifications

Azure
Rust (programming language)
Go
Computer Science
Kubernetes
Relational databases
Load balancing
Engineering
Google Cloud Platform
Technical support
Java
AWS
Project management
Bachelor's degree
JavaScript
REST
DNS
Cloud computing
Linux
TCP/IP
GraphQL
Python
Debugging
HTML
VPN

Full job description

Remote - Ireland | Support

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

SUMMARY

As a Senior Manager, Support Engineering, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will lead a team of highly technical Solutions Support Engineers providing world class support on Wiz products and solutions.

Our customer facing engineers resolve complex technical issues ranging from platform connectivity across customer cloud infrastructure, to multi-dimensional correlational querying of actionable context created and stored in the graph, to lightweight agents deployed on Linux hosts and in Kubernetes clusters to provide real-time visibility and monitoring.

You will develop a team of subject matter experts and help enable them to manage and solve complex technical escalations, answer and document questions from the field, create tools and automations to help scale our support offering, and work closely with our Product Management and Engineering teams to ensure an excellent customer experience with new and existing products and features.

WHAT YOU’LL DO

Manage, develop, coach and mentor a team of Solutions Support Engineers, who are responsible for resolving complex technical issues and providing a “WOW” technical customer support experience within the Wiz product
Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
Guide the team through technical training and additional learning and development needs. Ensure successful training and onboarding of new hires
Drive projects or initiatives to improve team productivity, process or procedure
Participate in incident and escalation retrospectives and reduce the number of escalations over time. Provide escalation insights, trends, drivers, and statistics to support leadership
Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
Design and implement solutions that scale the support offering through automations
Coordinate with Technical Account Managers to address any technical issues impacting a customer's success
Achieve team goals for technical articles or knowledge base including both internal and customer-facing to ensure a better customer support experience
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
The right person will be highly technical, analytical, and have experience managing technical teams. In addition, this person will have a record of driving projects to improve support-related processes and the technical support experience and be passionate about the growth and success of Wiz customers

WHAT YOU’LL BRING

Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications
5+ years of experience in managing support engineering teams in high-paced operations environment for a highly technical suite of products
7+ years of hands-on, technical experience in customer support, technical support, system administration, software development, devops, or site reliability
A minimum of 3+ year experience with Cloud technologies (Azure, AWS, GCP)
Experience in reading or debugging code in one language. Examples would include: Java, Python, Shell, JavaScript, Rust, Go
Proficiency with command-line tools and Linux operating system environments
Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
Familiar with security frameworks or tools
Excellent organizational and project management skills
Fast learner, natural curiosity, and love of technology

NICE TO HAVE

Familiar with REST API's or GraphQL
Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
Understanding of graph, relational, and non-relational databases
Experience managing a highly technical escalations tier

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

Apply Now

Refine Your Search

senior site agent jobs in ireland

Manager, Support Engineering

MEP Agent / Mechanical & Electrical Site Agent

Front of House Manager

Senior Software Engineer - Site Reliability

BDS Manufacturing Operations Lead

Senior Land Consultant

Commercial Operations Engineer

French Sub-Saharan Africa Speaking Quality & Policy Expert

IT Support Specialist

Activities Coordinator (part time)

Financial Accountant

Technical Implementation Manager

Senior Software Engineer

Manager, Support Engineering

Senior Identity & Access Management (IAM) Engineer

Nursing Site Manager

Senior Product Designer

Senior Software Engineer

Sr Cybersecurity Engineer

Customer Service Representative -Italian Speaker

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