Find Senior analyst, global fee management x 2 Jobs in Ireland

Incident Management Analyst
Milestone Technologies, Inc. —Remote
- €36,600 a year
- Weekend availability
- Remote
- Customer service
- English
- Communication skills
Global IDT Projects Senior Analyst
FMC Agro Ireland Limited —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Product Analyst
Malwarebytes —Remote
- €55,000–€75,000 a year
- Full-time
- Remote
- SQL
- AWS
- Communication skills
- Referral programme
Quick apply
Senior In-vitro Analyst (Virology/Molecular)
Charles River Laboratories —Ballina, County Mayo
- Full-time
- Sales
- Master's degree
Senior Risk Analyst
U.S. Bank National Association —DUBLIN 18, County Dublin
- €64,515–€75,900 a year
- Full-time
- Finance
- Bachelor's degree
- Business
Business Analyst
NOLAN TRANSPORT —New Ross, County Wexford
- Full-time
- Microsoft Excel
- English
- AI
- Sick pay
Quick apply
1h
Senior Data Analyst (Investment Management)
Davy —Dublin, County Dublin
- Hybrid work
- Azure
- DevOps
- Data analysis skills
- Employee assistance program
Quick apply
Senior Immigration Analyst
Fragomen —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Word processing
- Administrative experience
- Annual leave
- Employee assistance program
Real-Time Analyst - Contact Centre
Tata Consultancy Services —Letterkenny, County Donegal
- Call to connect
- Master's degree
- Leaving certificate
- SQL
Compliance Operations Analyst
Yomali Labs Limited —Remote
- Full-time
- Remote
- No degree
- Organisational skills
- Leadership
Senior Product analyst
Social Discovery Group —Remote
- Full-time
- Remote
- Microsoft Excel
- English
- SQL
Quick apply
Senior Financial Analyst, Medical Device Manufacturing
FP&A —Galway, County Galway
- €75,000–€85,000 a year
- Budgeting
- Manufacturing
Senior Analytical Analyst
Charles River Laboratories —Ballina, County Mayo
- Full-time
- Sales
- Master's degree
2d
Data Management and Governance Senior Analyst
American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch) —DUBLIN 1, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Analyst, Leasing FP&A
Element Fleet Management —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Finance
Senior Specialist, Product Analyst
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
Senior Financial Analyst
DocuSign —Dublin, County Dublin
- Google Suite
- Microsoft Excel
- Oracle
Logistics & Supply Chain Analyst
Kerry Motor Works —Tralee, County Kerry
- €38,000 a year
- Full-time
- Bachelor's degree
- Business
Quick apply
Senior Analyst, HR Analytics/ Compensation
Prudential —Letterkenny, County Donegal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Senior Business Analyst
TestReach —Dublin, County Dublin
- Computer Science
- Master's degree
- Bachelor's degree
13d

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Incident Management Analyst

Milestone Technologies, Inc. -
Remote

Apply Now

Job details

€36,600 a year

Qualifications

Jira
Customer service
English
IT support
ServiceNow
Communication skills
Information Technology

Full job description

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Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Responsibilities

Internalize and utilize documented procedures, styles, and standards for a consistent incident management experience
Obtain and record all significant efforts during the investigation and mitigation of a service outage
Craft clear, concise summaries of triage and mitigation efforts and the current service state
Identify and document significant milestones during the investigation and mitigation of a service outage
Identify and document key stakeholders involved in the investigation and mitigation of a service outage
Coordinate with service engineers to identify additional support and quickly engage those resources when necessary
Communicate with multiple stakeholders during service outage investigations via voice and chat
Coordinate closely with peers and team leaders during complex or extended service outages
Prepare postmortem documentation for the outage root cause analysis
Respond to manual escalations and communications with the assistance of a senior team member or shift lead
Monitor communication tools to track incoming incidents and assign them to the appropriate team member

Skills

1+ years of experience in IT support fields such as operations or service desk
Experience in following procedures, gathering metrics, and monitoring automated and manual notifications
Experience supporting enterprise-level applications, server hardware, databases, and networks
Experience using alerting, incident management, and work tracking tools like ServiceNow or Jira
Demonstrated ability to respond quickly and follow complex processes in a dynamic environment
Proven capacity to balance multiple responsibilities without compromising work quality, even in high-pressure situations
Highly motivated, detail-oriented individual contributor with outstanding organizational skills
Strong interpersonal and verbal communication skills, capable of working effectively within a diverse team
Superior written communication skills, including following basic English grammar rules, using templates, and adhering to documented styles and standards
Excellent customer service skills, responding to questions and urgent requests in a helpful, empathetic, and professional manner
Ability to work as part of a 24x7x365 team with shifts that include weekends and public holidays

Qualifications

IT-related degree or certification
Working knowledge of ITIL or a similar service management model
Prior experience working in a large multinational team

Compensation

Estimated Pay Range: 36,600.EUR/year

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Apply Now

Refine Your Search

senior analyst, global fee management x 2 jobs in ireland

Incident Management Analyst

Global IDT Projects Senior Analyst

Senior Product Analyst

Senior In-vitro Analyst (Virology/Molecular)

Senior Risk Analyst

Business Analyst

Senior Data Analyst (Investment Management)

Senior Immigration Analyst

Real-Time Analyst - Contact Centre

Compliance Operations Analyst

Senior Product analyst

Senior Financial Analyst, Medical Device Manufacturing

Senior Analytical Analyst

Data Management and Governance Senior Analyst

Senior Analyst, Leasing FP&A

Senior Specialist, Product Analyst

Senior Financial Analyst

Logistics & Supply Chain Analyst

Senior Analyst, HR Analytics/ Compensation

Senior Business Analyst

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