Find Publishing Jobs in Dublin, D

Client Advocacy Manager
Prometric —Dublin, County Dublin
- Full-time
- Remote
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance program
Quick apply
IT Infrastructure Analyst (IT Knowledge Management – Communication and Documentation)
Eurofins —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer science
- English
- Analysis skills
Quick apply
1d
Reporting Engineer
AECOM —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
AI Infrastructure Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- Master's degree
- Annual leave
- Work from home
Marketing Activation - Senior Associate
Grant Thornton —Dublin, County Dublin
- Full-time
- Marketing
- Project management
- Bachelor's degree
Head of Design
The Irish Times —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- Agile
- AI
- Gym membership
Quick apply
Web Specialist (FTC)
PwC —Dublin, County Dublin
- Full-time
- Management
- JavaScript
- Recruiting
Senior Specialist Regulatory Operations (Electronic Submissions)
Viatris —Northern Cross, County Dublin
- Full-time
- Marketing
- English
- Microsoft Office
- Employee assistance program
Manager, Regulatory Affairs
Azurity Pharmaceuticals - Ireland —Dublin, County Dublin
- English
- Bachelor's degree
- Communication skills
B2B Product Marketing - Productions Growth
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- Marketing
Marketing Manager
Prosperous Financial —Dublin, County Dublin
- Full-time
- Hybrid work
- Project management
- Communication skills
- Marketing
- Annual leave
Quick apply
Documentation Platform Engineer
Bentley Systems —DUBLIN 2, County Dublin
- Azure
- DevOps
- Engineering
Clinical Development Director - Renal
Novartis —Dublin, County Dublin
- €90,300–€167,700 a year
- Full-time
- Doctoral degree
- Writing skills
- No degree
Staff Machine Learning Engineer
Adswizz —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Java
Contracts & Procurement Surveyor
Tuath Housing Association —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance program
Quick apply
Head of GTM
Cache Ventures —Dublin, County Dublin
- Remote
- Internship
- Work from home
Quick apply
Senior Combat Designer
Scopely —Dublin, County Dublin
- Remote
- Microsoft Excel
- English
- SQL
7d
Lead Conversion Manager
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- Microsoft Office
- Business development
Quick apply
Head of Local, Irish Independent
Mediahuis —Dublin, County Dublin
- Full-time
- Leadership
- Analytics
9d
Staff Machine Learning Engineer
Sirius XM —Dublin, County Dublin
- Full-time
- Remote
- Azure
- Computer Science
- Java

I want to receive the latest job alerts for publishing in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

publishing jobs near dublin, d

Marketing Manager jobs in Dublin, County Dublin

Shift Leader jobs in Dublin, County Dublin

Infrastructure Engineer jobs in Dublin, County Dublin

Machine Learning Engineer jobs in Dublin, County Dublin

Clinical Director jobs in Dublin, County Dublin

Head Of Product jobs in Dublin, County Dublin

Surveyor jobs in Dublin, County Dublin

Regulatory Affairs Specialist jobs in Dublin, County Dublin

Senior Designer jobs in Dublin, County Dublin

Engineer jobs in Dublin, County Dublin

Influencer Marketing jobs in Dublin, County Dublin

Marketing Marketing jobs in Dundalk, County Louth

Marketing Manager jobs in County Dublin

Site Manager jobs in Dublin, County Dublin

Marketing Manager jobs in Galway, County Galway

Marketing Manager jobs in County Cork

Platform Engineer jobs in Dublin 16, County Dublin

Platform Engineer jobs in Remote

Platform Engineer jobs in Limerick, County Limerick

Embedded Software Engineer jobs in Dublin, County Dublin

Client Advocacy Manager

Prometric -
Dublin, County Dublin

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance program

Qualifications

Sales support
Analysis skills
Project management
Bachelor's degree
Account management
Leadership
Communication skills
Time management

Full job description

Job Title: Client Advocacy Manager
Reports To: Senior Manager – Client Advocacy EMEA
Department: Client Advocacy
Location: Remote - EMEA
Hours of Work: 37.5 hours weekly

SUMMARY
Working with relevant Client advocacy Managers and Account Directors, the Client Advocacy Manager is responsible for managing the overall relationships with the assigned clients and ensure the programs they partner with Prometric to deliver are producing the expected results. The Client Advocacy Manager will manage the day to-day operation of client testing programmes, dealing with client issues, candidate complaints and liaising with internal departments to resolve operational issues. The role also involves producing daily and monthly operational reports, supporting the client to achieve their business objectives, and to ensure compliance with contractual requirements. The Client Advocacy Manager is responsible of supporting revenue generation actions to ensure revenue quotas are achieved.

DUTIES & RESPONSIBILITIES

Develop effective working client relationships, to understand their business drivers, business environment and expectations to successfully manage operational delivery of their testing programmes. Ensure the delivery of optimal candidate experience to the assigned clients.
Maintain effective communication with clients and internal departments on the operational aspects of testing programme delivery and manage status of any escalations.
Investigate candidate and client escalations to ensure they are resolved to the satisfaction of the candidate, the client and Prometric. Determine the root cause of issues and identify what corrective action may be required to ensure the problems don’t recur.
Instigate and co-ordinate the end-to-end activities for any exam publishing or new client program set up, from working with the client on defining the business rules, candidate processes and procedures through to liaison with test publishing and channel operations through to final operational delivery.
Co-ordinate with clients and test publishing to ensure clients exam republication schedules are achieved. Verify the exam functionality and system set up prior to deployment. Manage the deployment activity to ensure the test is available at all required locations
Complete set up documentation to support changes to client programs and exams. Liaise with internal departments to ensure system changes are completed to the agreed process and to the required timescales.
Identify areas for improvement (process, procedural and technology) in order to deliver a more efficient and effective testing experience for the client and candidate.
Liaise with internal departments including technology to ensure improvements are implemented.
Have a comprehensive understand the contractual requirements and the Service Level Measures (SLAs) that are in place with the clients. Take pro-active measures to ensure 100% contractual compliance.
Reporting on client status and program implementation actions so all activities remain on plan.
Produce daily/ monthly reports and analysis as required to support client contractual metrics and business requirements.
Escalate to Account Director any opportunities for revenue growth that emerge from daily / weekly interaction with client transactional / line managers
Raise awareness to the organization of any risks, especially client visits from competitors, mentions of competitive offers to client, etc.
Use Prometric’s client / opportunity management tools (e.g. Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast
Plan and attend Executive Business Review meetings with the client in partnership with the Client Advocacy Senior Manager and the Account Director
Achieve the assigned targets of Net Promoter Score (NPS) and revenues for the solution offered to clients, ensuring alignment with organizational goals.
Provide support to the Client Success Team Lead and Client Success Managers by assisting with tasks, reports, and activities necessary for managing the assigned portfolio of clients.
Any other tasks or assignments as defined by the leadership team.

QUALIFICATIONS & EXPERIENCE

BA/BS degree or equivalent combination of education and professional experience
3 - 5 years account management, client success, sales support, program, project management, or relationship management roles managing complex service solutions.
Excellent oral and written communication skills; succinctly articulates business progress, issues, challenges, and resolutions
Proven client relations, project management, and time management and analytical skills to produce information in a concise and timely manner
Ability to multi-task and handle large portfolio of clients across different cultures in EMEA.
Assumes responsibility and ownership of work product and deliverables
Technical or product-oriented program experience preferred

Employee Benefits:

Pension Scheme
Healthcare Scheme
Life Assurance
Employee Health and Wellbeing Initiatives
Enhanced Annual Leave
24/7 Employee Assistance Programme
Enhanced Maternity/Paternity Leave
Social Club
Free carparking

Quick apply

Refine Your Search

publishing jobs in dublin, d

Client Advocacy Manager

IT Infrastructure Analyst (IT Knowledge Management – Communication and Documentation)

Reporting Engineer

AI Infrastructure Engineer

Marketing Activation - Senior Associate

Head of Design

Web Specialist (FTC)

Senior Specialist Regulatory Operations (Electronic Submissions)

Manager, Regulatory Affairs

B2B Product Marketing - Productions Growth

Marketing Manager

Documentation Platform Engineer

Clinical Development Director - Renal

Staff Machine Learning Engineer

Contracts & Procurement Surveyor

Head of GTM

Senior Combat Designer

Lead Conversion Manager

Head of Local, Irish Independent

Staff Machine Learning Engineer

I want to receive the latest job alerts for publishing in dublin, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected