Find Microsoft security engineer Jobs in North Dublin, D

IT Support Engineer (Tier 2)
Viatel —Dublin, County Dublin
- Azure
- Windows
- Analysis skills
IT Support Engineer (Tier 2)
Viatel Technology Group —Dublin, County Dublin
- Azure
- Windows
- Analysis skills
System Centric Services – Senior Engineer
Viatel Technology Group —Dublin, County Dublin
- €60,000–€70,000 a year
- Azure
- Customer service
- Windows
14d
Information Security Technical Support
Tate Europe —Dublin, County Dublin
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Cyber Security Architect
Eirgrid —Dublin, County Dublin
- Azure
- Computer Science
- Bachelor's degree
Quick apply
5d
Electrical Colocation Regional Engineer, Colo Regional Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior AWS Engineer
Version 1 —Dublin, County Dublin
- €75,000–€87,500 a year
- Full-time
- Hybrid work
- Oracle
- DevOps
- AWS
- Employee assistance program
- Employee discount
Quick apply
13d
Test Engineer
Acre Security —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer Science
14h
Senior Cloud Security Engineer
Davy —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Salesforce
- Employee assistance program
Quick apply
Service Desk Engineer
Medica —Dublin, County Dublin
- Full-time
- Azure
- Windows
- Scripting
Quick apply
10h
Facilities Engineer
PCI Pharma Services —Stamullin, County Meath
- Full-time
- AutoCAD
- Engineering
- Microsoft Office
Staff Engineer
MongoDB —Dublin, County Dublin
- On call
- Azure
- Java
- AWS
Senior Identity & Access Management (IAM) Engineer
Workday —Dublin, County Dublin
- €84,000–€126,000 a year
- Full-time
- Azure
- Computer Science
- Engineering
11d
Cloud Security Architect
Analog Devices —Glasnevin, County Dublin
- Full-time
- Azure
- DevOps
- System design
Physical Security Engineer (Design) , Data Center Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
AWS Architect
Version 1 —Dublin, County Dublin
- €85,000–€100,000 a year
- Full-time
- Hybrid work
- Oracle
- DevOps
- Java
- Employee assistance program
- Employee discount
Quick apply
13d
Cloud Security Analyst
LTM —Dublin, County Dublin
- Azure
- AWS
- Scripting
Quick apply
Technical Services Engineer
MongoDB —Dublin, County Dublin
- Azure
- Java
- AWS
Engineering Technician (Shifts) - Electrical, Data Cetner Engineering Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Maintenance
- Microsoft Office
- AWS
Platform Engineer
Sitecore —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- AWS

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IT Support Engineer (Tier 2)

Viatel -
Dublin, County Dublin

Apply Now

Job details

Benefits

Bike to work scheme

Qualifications

Microsoft Windows Server
Azure
Windows
Sonicwall
Technical support
Analysis skills
SharePoint
VMWare
Communication skills
vSphere
Intune

Full job description

Overview

At Viatel Technology Group, we know that great technology is important, but it's the people behind it that make the real difference.

For more than 26 years, we've helped organisations across Ireland get the most from their technology through communications, cloud, networking, cybersecurity, and digital services. Our role is simple: to take the complexity out of technology so our customers can focus on running and growing their businesses.

Today, more than 300 people work across the Viatel Group, bringing expertise, teamwork, and a customer-first mindset to everything we do. We're proud to have been recognised as a Deloitte Best Managed Company and Guaranteed Irish Technology Company of the Year 2024.

We're committed to building a workplace where people feel supported, valued, and trusted to do their best work. We welcome different perspectives, invest in learning and development, and create opportunities for people to grow their careers.

If you're looking to join a company that values its people as much as its customers, we'd like to hear from you.

The Role

This role is within the Service Desk Team in the Service Centre Department of the Viatel Digital Services business unit. The role requires a minimum of 2-3 years of experience in the use of Microsoft Azure, Microsoft 365, Virtualisation solutions, Data Protection and Security technologies and desire to further develop skills in emerging technologies including Data Management, AI & Cyber Security.

Key Responsibilities

Manage tickets (incidents and service requests) assigned and ensuring high quality service with prompt response and engagement with the customer.
Resolve incidents following the incident management process within agreed SLA timeframes.
Fulfil service requests following the service request management process within the agreed SLA timeframes.
Provide technical support covering a broad range of ICT services and technologies including user endpoint device support, on premises & Cloud infrastructure, Microsoft 365 Email, Data backup solutions, security solutions (e.g., MS Defender, Sophos) and networks.
Assist in resolving incidents with engagement with internal IT teams and 3rd party providers.
Promote, develop, and maintain a positive experience to the customers.
Ad-hoc Remote and Internal Project work.
Additional projects as required such as preparing system and user documentation and testing.
Participate as a key technical resource in the resolution of major incidents.
Comply, maintain, and promote information security in Viatel.
Build strong and valued customer relationships with assigned customers.
Understand customer priorities and ensuring services delivered are aligned accordingly.
Ensure services deliver high levels of customer satisfaction and quality.
Identify service improvement opportunities and proactively recommend enhancements.
Develop and instil a positive, collaborative and customer-focused culture.
Coach and support other Service Desk Engineers.
Assist in evaluating new technologies, services and processes.
Maintain and extend technical certification

Technical Requirements & Experience

Minimum of 2-3 years experience in a similar role.
Relevant experience and/or certification in:
- Desktop Services
  - Windows OS, Microsoft 365 Desktop Services
  - Anti-Virus Services (MS Defender, Sophos)
- Cloud Services
  - Microsoft Azure
  - Microsoft 365 Intune, Entra ID, Defender, SharePoint, Teams
- Virtualisation
  - Azure Virtual Desktop, VMware, vSphere
- Compute, Storage & Networking Infrastructure
  - HPE / Dell
  - Firewalls, Access Points, Switches (FortiGate, SonicWALL, Sophos)
  - Windows Server
- Data Protection
  - Azure Backup/DPM, Azure Site Recovery
  - Commvault, Veeam
ITIL Certified or relevant experience.
Microsoft certifications in M365, Azure, Security Administration and Modern Workplace.
Knowledge of cybersecurity frameworks and compliance standards.

General Requirements:

Ideally previous experience in a service desk in an ICT Managed Services (MSP) environment.
Focused on delivering exceptional technical support service.
Demonstrable experience in delivering technical support services meeting SLA/KPI objectives.
Ability to manage multiple customers and priorities simultaneously.
Experienced in managing and improving technical services.
Good knowledge of Microsoft Cloud, technical support services and tools, cybersecurity tools & security best practices.
Strong communication and client-facing skills with a customer-first mindset.
Excellent troubleshooting and analytical skills.
Highly organised with strong attention to detail.
Proactive and improvement oriented.
Professional, approachable and supportive mentor.
Strong communication, interpersonal skills and ability to lead by example.
High level of flexibility, enthusiastic, willingness to learn and develop.
Willingness to travel, if required.

What we offer:

Health Insurance Contribution
Pension (company matched up to 5%)
Cycle to Work
Discounted Broadband
Income Protection
Maternity/Paternity Benefit
Flexi Days during summer months

Apply Now

Refine Your Search

microsoft security engineer jobs in north dublin, d

IT Support Engineer (Tier 2)

IT Support Engineer (Tier 2)

System Centric Services – Senior Engineer

Information Security Technical Support

Cyber Security Architect

Electrical Colocation Regional Engineer, Colo Regional Engineering

Senior AWS Engineer

Test Engineer

Senior Cloud Security Engineer

Service Desk Engineer

Facilities Engineer

Staff Engineer

Senior Identity & Access Management (IAM) Engineer

Cloud Security Architect

Physical Security Engineer (Design) , Data Center Engineering

AWS Architect

Cloud Security Analyst

Technical Services Engineer

Engineering Technician (Shifts) - Electrical, Data Cetner Engineering Operations

Platform Engineer

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