Find It portfolio Jobs in Midleton, C

IT Support Engineer - Helpdesk
PFH Technology Group —Little Island, County Cork
- Full-time
- IT
Quick apply
Lead AI Developer
OpenText —Cork, County Cork
- On call
- Azure
- Computer Science
- DevOps
Principal AI Developer
OpenText —Cork, County Cork
- Computer Science
- System design
- Master's degree
Lead Architect, Automation & AIOps
McKesson —Cork, County Cork
- €89,700–€149,500 a year
- Computer Science
- Master's degree
- Bachelor's degree
- Wellness program
- Employee stock purchase plan
5d
Planning Team Lead
AXA —Little Island, County Cork
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
2d
Sprinkler Design Engineer
Johnson Controls —Cork, County Cork
- Overtime
- AutoCAD
- Microsoft Office
- Organisational skills
- Annual leave
- Sick pay
Sr Program Manager, Global Finance Transformation (GFT)
Amazon Ireland Support Services Limited —Cork, County Cork
- Full-time
- Data analysis skills
- English
- Finance
2d
Biophotonics Group Administrator
Tyndall National Institute —Cork, County Cork
- €40,730–€56,224 a year
- Full-time
- Microsoft Excel
- Research
- Microsoft Office
6d
Principal Environmental Consultant (EIA Projects)
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Master's degree
- Project management
- Leadership
Client Relationship On-Field Representative
Viva Wallet.com Ltd —Cork, County Cork
- €38,000–€45,000 a year
- Full-time
- English
- Business development
- Negotiation
Quick apply
IT Programme Manager
Musgrave —Cork, County Cork
- Computer Science
- Mentoring
- Agile
Quick apply
Senior Manager, AI & Data Science
OpenText —Cork, County Cork
- Computer Science
- Master's degree
- Analysis skills
7d
Enterprise Program Manager – Ireland (Temporary Position, 18months)
Agilent Technologies Ireland Limited —Cork, County Cork
- Full-time
- Customer service
- English
- Project management
- Employee stock purchase plan
- Annual leave
6d
Manager, Credit & Collections
Proofpoint —Cork, County Cork
- Full-time
- ERP systems
- Finance
- Bachelor's degree
Software Principal Engineer
Dell Technologies —Cork, County Cork
- Full-time
- Java
- C++
- Agile
Field Supervisor
Iberdrola International —Cork, County Cork
- From €47,280 a year
- Microsoft Office
- No degree
- Mechanical knowledge
- Annual leave
- Gym membership
10d
Field Services lead/Manager
LTM —Ringaskiddy, County Cork
- English
- Analysis skills
- Continuous improvement
Quick apply
Project Developer (M/F)
Amarenco —Cork, County Cork
- Analysis skills
- Project management
- Communication skills
Landscape Architect
Cunnane Stratton Reynolds —Cork, County Cork
- Full-time
- AutoCAD
- Construction experience
- Sick pay
Quick apply
Category Manager – Salt
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Microsoft Office
- Analysis skills

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IT Support Engineer - Helpdesk

PFH Technology Group -
Little Island, County Cork

Quick apply

Job details

Full-time | Temporary

Qualifications

Japanese
IT

Full job description

IT Support Engineer Level 1

PFH Technology Group are looking for an IT Support Engineer Level 1 to join our growing team.

Role Overview:
As an IT Support Engineer Level 1 you will be the first point of contact for our clients who are
experiencing IT issues. You will be troubleshooting, logging tickets, and providing technical support
for common hardware and software problems.

Location: Little Island, Cork
Contract Length: 12 Months

Key Responsibilities:

Provide premium quality phone, email and remote support for customer servers to

diagnose and resolve technical issues

Perform basic triage to ensure that the support calls are routed to the correct resolution

group

Reassign and schedule support calls with the extended field and onsite engineering teams
Communicate with customers on a regular basis via phone and email
Scheduling service, pre-sales, projects, training and leave for all engineers
Take an active part in team conference calls
Logging calls (tickets) and keeping records of customer queries
Analysing call logs so you can spot common trends and underlying problems.
Updating helpdesk documentation so that support information is available and current for

each customer

Testing and fixing faulty equipment
PC builds and installations
Execute any activities assigned
Monitor and control any activities assigned
Communicate activities updates to Service Delivery Manager and fellow Managed Services

team members (& Project Team members when applicable)

Complete timesheets daily

Candidate Profile:

An ability to communicate verbally and via email with all customers in simple and

understanding manner

An understanding of the business impact of ICT Systems and devices
An ability to follow through and close out all issues to customers’ satisfaction
An ability to assess each user’s IT knowledge levels
Being able to work under pressure
An ability to think logically
Ability to perform service desk admin functions to a high standard
Good analytical and problem-solving skills
Good interpersonal and customer care skills
Good accurate records keeping
Willingness to learn in a fast-paced environment
Professional and flexible attitude

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of
end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise
organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support
all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services
provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a
nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices
in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the
basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation,
race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with
reasonable accommodation during the recruitment process, to perform essential job functions, and
to access the full benefits of employment. Please contact us if you require accommodation at any
stage.

IND1

Quick apply

Refine Your Search

it portfolio jobs in midleton, c

IT Support Engineer - Helpdesk

Lead AI Developer

Principal AI Developer

Lead Architect, Automation & AIOps

Planning Team Lead

Sprinkler Design Engineer

Sr Program Manager, Global Finance Transformation (GFT)

Biophotonics Group Administrator

Principal Environmental Consultant (EIA Projects)

Client Relationship On-Field Representative

IT Programme Manager

Senior Manager, AI & Data Science

Enterprise Program Manager – Ireland (Temporary Position, 18months)

Manager, Credit & Collections

Software Principal Engineer

Field Supervisor

Field Services lead/Manager

Project Developer (M/F)

Landscape Architect

Category Manager – Salt

I want to receive the latest job alerts for it portfolio in midleton, c

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