Find Center manager Jobs in Crumlin County Dublin

Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
Operations Senior Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
RL Global Commodity Manager, re:Cycle Reverse Logistics
Re:Cycle Reverse Logistics Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Computer Science
- Engineering
Principal Procurement Manager
Microsoft —Dublin, County Dublin
- €113,600–€265,600 a year
- Full-time
- Azure
- Engineering
- Master's degree
4d
Senior Manager, Aggregate Reporting Management
Regeneron —Dublin, County Dublin
- €86,800–€141,200 a year
- Writing skills
- Analysis skills
- Project management
- Annual leave
Capacity Planning Manager, CDP EMEA
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Leadership
- Analytics
Procurement and Supplier Development Manager , AIS Supply Chain- IPS: Procurement Category Management
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Computer Science
- Data analysis skills
Data Center Technician (DCT) Manager
Microsoft —Dublin, County Dublin
- €58,200–€103,800 a year
- Full-time
- Azure
- Computer Science
- Supervising experience
2d
Supply Chain Manager, Data Center Equipment Supply Chain
Google —Dublin, County Dublin
- €118,000–€121,000 a year
- Full-time
- Engineering
- Master's degree
- Project management
3d
Digital Marketing & eCommerce Manager
The Outdoor Scene —Dublin, County Dublin
- From €48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Sick pay
Quick apply
10d
Learning Media Developer, Data Center Learning
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- JavaScript
Front Desk Associate
WeWork —Dublin, County Dublin
- Full-time
- Bar
- Customer service
- No degree
Clinic Manager Accelerator Team - South County Dublin
Therapie Clinic —Dublin, County Dublin
- €40,000–€49,250 a year
- Management
- Sales
- Customer service
- Annual leave
Test Lab Senior Manager
Johnson Controls —Dublin, County Dublin
- Full-time
- English
- Microsoft Office
- Supervising experience
Procurement Specialist
DPS Group —Dublin, County Dublin
- Finance
- Project management
- Presentation skills
Site Security Manager (SSM)
Securitas Ireland —Dublin, County Dublin
- Up to €72,000 a year
- Weekend availability
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
3d
Sr Energy Procurement Manager, EMEA Energy & Water Team
Amazon Data Services Ireland Limited - A65 —Dublin, County Dublin
- Full-time
- Spanish
- Engineering
- AWS
Compensation Survey Consultant
WTW —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Customs Brokerage Operations Manager, AWS Cloud Logistics (ACL)
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- AWS
Senior Commissioning Manager
Salute Inc. —Dublin, County Dublin
- Full-time
- English
- Leadership
- Communication skills
Quick apply

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview:

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Reports to: Head of IT Infrastructure / Head of Service Delivery

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Candidate Profile

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

#LI-CW1

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Refine Your Search

center manager jobs in crumlin county dublin

Senior IT Lead and Delivery Manager

Operations Senior Manager

RL Global Commodity Manager, re:Cycle Reverse Logistics

Principal Procurement Manager

Senior Manager, Aggregate Reporting Management

Capacity Planning Manager, CDP EMEA

Procurement and Supplier Development Manager , AIS Supply Chain- IPS: Procurement Category Management

Data Center Technician (DCT) Manager

Supply Chain Manager, Data Center Equipment Supply Chain

Digital Marketing & eCommerce Manager

Learning Media Developer, Data Center Learning

Front Desk Associate

Clinic Manager Accelerator Team - South County Dublin

Test Lab Senior Manager

Procurement Specialist

Site Security Manager (SSM)

Sr Energy Procurement Manager, EMEA Energy & Water Team

Compensation Survey Consultant

Customs Brokerage Operations Manager, AWS Cloud Logistics (ACL)

Senior Commissioning Manager

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Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Candidate Profile

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