Find Senior api Jobs in Dublin, D

Director, Support & Retention Experience
Mastercard —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- AI
Senior Backend Engineer - Ireland
Heidi —Dublin, County Dublin
- Full-time
- Hybrid work
- Python
- Work from home
Senior Test Architect
Poppulo —Dublin, County Dublin
- €75,000–€115,000 a year
- Remote
- Java
- AWS
- Leadership
- Life insurance
Quick apply
Senior .NET Engineer
FDM Group —Dublin, County Dublin
- No degree
- Agile
- Leadership
- Annual leave
14d
Senior Solutions Consultant
Trulioo —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- AI
- Communication skills
- Annual leave
Senior Software Developer - Authentication Team
Workday —Dublin, County Dublin
- €86,400–€129,600 a year
- Full-time
- Java
- Bachelor's degree
- Software development
Senior Penetration Tester
Ekco —Dublin, County Dublin
- Hybrid work
- Computer Science
- Windows
- Scripting
- Annual leave
- Employee assistance program
Quick apply
Senior Cloud Networking Manager
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Senior Product Manager
RWS Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Sales
- No degree
11d
- Android Developer
ErnieApp —DUBLIN 2, County Dublin
- Full-time
- Remote
- JavaScript
Senior Software Engineer (Java)
General Motors —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Java
Senior Cloud Engineer/ Cloud Architect
Henry Schein Ireland —Dublin, County Dublin
- Full-time
- Azure
- AWS
8d
Senior Software Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Computer Science
- English
- Java
Senior Software Engineer - SAP Commerce Cloud
Henry Schein Ireland —Dublin, County Dublin
- Full-time
- Computer Science
- Sales
- Bachelor's degree
Senior Technican, PSO - Commerce
Sirius XM —Dublin, County Dublin
- Full-time
- Remote
- Oracle
- Data analysis skills
- Java
12d
Senior Lead – VOIP Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Azure
- Management
- Social media management
- Annual leave
Senior Audio Programmer
Virtuos Games —Dublin, County Dublin
- Full-time
- C++
- Agile
- Communication skills
Senior AWS Engineer
Version 1 —Dublin, County Dublin
- €75,000–€87,500 a year
- Full-time
- Hybrid work
- Oracle
- DevOps
- AWS
- Employee assistance program
- Employee discount
Quick apply
13d
Senior Support Engineer - Dublin
OpenAI —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- Scripting
- Relocation assistance
- Annual leave
.Net Senior Software Engineer
U.S. Bank National Association —Dublin, County Dublin
- €74,460–€87,600 a year
- Full-time
- Computer Science
- System design
- Analysis skills

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Director, Support & Retention Experience

Mastercard -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Master's degree
Bachelor's degree
AI
Business

Full job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Support & Retention Experience

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The Role

This is a strategic leadership role at the heart of MACS's growth, focused on ensuring that every customer who joins the platform succeeds, stays, and gets more value over time. As we move to automated onboarding at scale, customers who struggle during setup risk dropping off silently. And once customers go live, there is currently no dedicated function watching over them. This role exists to close both gaps.

You will build and lead the Support and Retention Experience function from the ground up, defining how we monitor customer health, how we respond when things go wrong, and how we help customers grow their use of the platform over time. Your work will directly influence retention, platform adoption, and the long-term commercial performance of MACS, giving you meaningful visibility and impact at senior levels.

Beyond day-to-day operations, this role offers the opportunity to build durable systems that last, translating complex customer signals into clear, scalable interventions that empower teams and improve outcomes. It is an ideal role for someone who thrives on building, leads through influence, and is energized by the challenge of creating a function that does not yet exist.

What you'll be doing

Own the customer health monitoring strategy: define the signals, health scores, and thresholds that give all teams a shared, real-time view of how every customer is doing across onboarding and production

Build the post-production support function: establish the team, SLAs, escalation paths, and tooling that keep every live MACS customer continuously supported

Design and operationalize automated playbooks: codify responses to common failure modes so that support is fast, consistent, and scalable without proportional headcount growth

Drive cross-functional alignment on data and integration: connect signals from Developer Zone, Product Express, and onboarding systems into one shared data layer that underpins all support automation

Identify growth and expansion opportunities: use usage patterns to surface customers ready for additional platform capabilities and close the loop with commercial and product teams

Provide senior leadership with clear visibility into customer health, support performance, and retention trends

Build, coach, and lead a high-performing team, setting clear expectations and development paths

All About You

Significant experience in customer success, support, or retention in a B2B platform or technology business, with a track record of building functions from an early stage

Strong familiarity with API-based, developer-facing products and the ability to translate technical signals into customer experience insight

Demonstrated understanding of how AI and automation can drive operational efficiency, including automating playbooks, powering health monitoring, and scaling interventions

Proven ability to influence senior stakeholders and align diverse cross-functional teams across product, engineering, data, and commercial

Strong strategic thinking paired with disciplined execution

Bachelor's degree required; MBA preferred

Experience in payments, fintech, or developer platform environments is a strong advantage

What success looks like

Every customer who stalls during onboarding is identified and recovered before they disengage

Every live production customer is continuously monitored, with problems caught and resolved before they affect the customer's business

Leadership has confidence and clear visibility into customer health, support performance, and retention outcomes

Teams across product, commercial, and engineering are aligned around a single, shared view of customer status

Customers stay longer, use more of the platform, and feel like they have a long-term partner rather than just a vendor they signed up with once

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

senior api jobs in dublin, d

Director, Support & Retention Experience

Senior Backend Engineer - Ireland

Senior Test Architect

Senior .NET Engineer

Senior Solutions Consultant

Senior Software Developer - Authentication Team

Senior Penetration Tester

Senior Cloud Networking Manager

Senior Product Manager

- Android Developer

Senior Software Engineer (Java)

Senior Cloud Engineer/ Cloud Architect

Senior Software Engineer

Senior Software Engineer - SAP Commerce Cloud

Senior Technican, PSO - Commerce

Senior Lead – VOIP Engineer

Senior Audio Programmer

Senior AWS Engineer

Senior Support Engineer - Dublin

.Net Senior Software Engineer

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