Find Documentation platform engineer Jobs in Dublin, D

Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B)
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- Windows
- Analysis skills
1d
IT Support Engineer
Anthropic —Dublin, County Dublin
- €125,000–€165,000 a year
- Overtime
- Bachelor's degree
- AI
- Communication skills
13d
IT Systems Engineer
Daon Inc —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
Quick apply
ICT Support Engineer
PFH Technology Group —Dublin, County Dublin
- Full-time
- Software troubleshooting
- Windows
- Communication skills
Quick apply
7d
Service Desk Engineer
Medica —Dublin, County Dublin
- Full-time
- Azure
- Windows
- Scripting
Quick apply
AI Engineer
CR2 —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- SQL
Quick apply
Service Desk Engineer (Level 2)
Presidio —Dublin, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Data Center Operations Engineer - Dublin
TikTok —Dublin, County Dublin
- On call
- Computer Science
- No degree
- Scripting
Technical Support & Solutions Engineer
Protex AI —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
Technical Systems Engineer – Investment Management Platform, Charles River Development, Assistant Vice President
State Street —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- Computer Science
3h
AI Platform Engineer
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
Software Engineer, Documentation Platform
Bentley Systems —DUBLIN 2, County Dublin
- Azure
- Computer Science
- DevOps
Platform Engineer II
Mastercard —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- DevOps
Junior Legal Applications Engineer
A & L Goodbody —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Computer Science
- Engineering
Technical Support Engineer
Vanta —Dublin, County Dublin
- Weekend availability
- Azure
- Windows
- SQL
- Annual leave
Data Engineer, Microsoft Data Platform
IPL Schoeller —DUBLIN 2, County Dublin
- Hybrid work
- Azure
- Computer Science
- Engineering
Quick apply
Energy Systems Integration Engineer
Enel —Dublin, County Dublin
- €50,000–€65,000 a year
- Full-time
- Bachelor's degree
- No degree
- Scripting
- Annual leave
- Employee assistance program
Business Analyst - Data Governance
Elwood Roberts —Dublin, County Dublin
- €350–€375 a day
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
Quick apply
People Technology Platform Engineer (Workday)
Sony Interactive Entertainment —Dublin, County Dublin
- €50,000–€83,000 a year
- Hybrid work
- System design
- Agile
- Wellness program
- Annual leave
Senior UX Researcher (100% Remote Worldwide)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- English
- Research
- Bachelor's degree

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Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B)

Dell Technologies -
Dublin, County Dublin

Apply Now

Job details

Full-time
1 day ago

Qualifications

Microsoft Windows Server
Operating systems
SAS
Customer service
Windows
DHCP
Analysis skills
Continuous improvement
Ubuntu
DNS
Linux
TCP/IP
Communication skills
CompTIA A+

Full job description

Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B)

At Dell Technologies, world-class service doesn’t end when our customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – no matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we will analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B) on our Dell’s Compute Technical Support team in Ireland to do the best work of your career and make a profound social impact.

What you'll achieve
Our team is part of Dell's Compute Technical Support organization, providing enterprise-level (B2B) support for PowerEdge Rack&Tower, and Modular (MX series) server platforms. The Technical Support Engineer will serve as the first point of contact for business customers, diagnosing and resolving hardware and software issues across the PowerEdge portfolio. Day-to-day, the engineer will manage inbound cases, perform remote troubleshooting using Dell diagnostic tools, coordinate parts dispatches, and ensure timely resolution within SLA commitments. This role is ideal for someone passionate about enterprise infrastructure and delivering exceptional support to business-critical environments.

You will:

Diagnose and resolve hardware and software issues on Dell PowerEdge Rack, Tower, and Modular (MX) server platforms for enterprise B2B customers via phone, chat, and remote sessions
Utilize Dell diagnostic tools including iDRAC, Lifecycle Controller, SupportAssist Enterprise, and Dell online diagnostics to identify root cause and drive resolution
Manage case workload effectively, ensuring all customer interactions are documented accurately and resolved within defined SLA/service contract commitments (ProSupport, ProSupport Plus, Basic)
Coordinate parts dispatch and field engineers when on-site hardware replacement is required, ensuring correct part identification and timely resolution
Collaborate with escalation teams (L2/L3 engineering) and cross-functional groups to resolve complex issues and contribute to knowledge base documentation for continuous improvement

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

Foundational understanding of server hardware architecture – processors, memory (DIMMs), hard drives (SAS/SATA/NVMe), RAID controllers (PERC), power supplies, and cooling systems
Basic knowledge of server operating systems including Windows Server and Linux distributions (RHEL, SLES, or Ubuntu Server)
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, NIC configuration) as they relate to server connectivity and management interfaces
Strong analytical and troubleshooting skills with a structured, methodical approach to problem-solving
Excellent communication and customer service skills with the ability to manage expectations in a professional B2B enterprise environment

Desirable Requirements

Hands-on experience or familiarity with Dell PowerEdge platforms, iDRAC, OpenManage Enterprise, or Dell Modular (MX) infrastructure including chassis management (OME-Modular)
Relevant industry certifications such as CompTIA Server+, CompTIA A+, Dell Certified (DCA/DCE), or Microsoft/Linux certifications – or prior experience in a data center, server, or enterprise technical support role

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Apply Now

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documentation platform engineer jobs in dublin, d

Technical Support Engineer – Dell Compute | PowerEdge & Modular (B2B)

IT Support Engineer

IT Systems Engineer

ICT Support Engineer

Service Desk Engineer

AI Engineer

Service Desk Engineer (Level 2)

Data Center Operations Engineer - Dublin

Technical Support & Solutions Engineer

Technical Systems Engineer – Investment Management Platform, Charles River Development, Assistant Vice President

AI Platform Engineer

Software Engineer, Documentation Platform

Platform Engineer II

Junior Legal Applications Engineer

Technical Support Engineer

Data Engineer, Microsoft Data Platform

Energy Systems Integration Engineer

Business Analyst - Data Governance

People Technology Platform Engineer (Workday)

Senior UX Researcher (100% Remote Worldwide)

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