Find Customer experience coordinator Jobs in Dublin, D

Contact Centre Coordinator
Europcar —Dublin, County Dublin
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance program
Executive Administrative Assistant (contract)
Microsoft EMEA —DUBLIN 18, County Dublin
- €178–€200 a day
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
3d
Logistics Coordinator- Air Sea Road
DSV —DUBLIN 9, County Dublin
- From €40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
2d
Guest Relations Coordinator
Sodexo —DUBLIN 2, County Dublin
- €18.27 an hour
- Full-time
- Hospitality
- Microsoft Excel
- No degree
- Employee assistance program
Quick apply
9d
Guest Service Ambassador
Rapport —Dublin, County Dublin
- €35,506 a year
- Full-time
- Hotel
- Front desk
- Hotel experience
- Employee assistance program
Support & Care Coordinator - 6 Month Fixed Term
ALONE —Dublin, County Dublin
- €37,000 a year
- Administrative experience
- Analysis skills
- First Aid Certification
- Annual leave
- Employee assistance program
Quick apply
5d
Logistics Coordinator
DSV —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
Administrator & Site Coordinator
Nspace —DUBLIN 2, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
Quick apply
Social Media Coordinator
Lidl —DUBLIN 24, County Dublin
- €37,500–€51,000 a year
- Full-time
- Hybrid work
- Marketing
- Social media management
- Communication skills
- Free parking
- Employee assistance program
4d
Customer Success Coordinator
Pluralsight —Dublin, County Dublin
- Full-time
- Business development
- Bachelor's degree
- No degree
- Annual leave
Global Contracts Coordinator
Parexel —Dublin, County Dublin
- Microsoft Excel
- Customer service
- English
5d
Group Reservations Coordinator
Specialized Travel Services —Dublin, County Dublin
- Full-time
- English
- Microsoft Office
- No degree
Quick apply
5d
Event Program Coordinator - Dublin - 9 Month FTC
Algomarketing® —Dublin, County Dublin
- €200–€275 a day
- Hybrid work
- Project management
- Bachelor's degree
- Communication skills
Quick apply
Executive Briefing Coordinator - Dublin - 6 month FTC
Algomarketing® —Dublin, County Dublin
- Hybrid work
- Google Suite
- Sales
- Project management
Quick apply
Facilities Coordinator
Sodexo —Leopardstown, County Dublin
- €18–€20 an hour
- Part-time
- Sales
- Microsoft Office
- No degree
- Employee assistance program
Quick apply
9d
Credit & Collections Coordinator
Trane Technologies —Swords, County Dublin
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
Digital Business Analyst
Accenture —Dublin, County Dublin
- Full-time
- AI
- Gym membership
IT Business Analyst
Viatris —Northern Cross, County Dublin
- Full-time
- Bachelor's degree
- IT
- Communication skills
Business Unit Coordinator
Jabil Circuit —Bray, County Wicklow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Compliance Coordinator
Expeditors —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- Bachelor's degree
- No degree
Quick apply

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Contact Centre Coordinator

Europcar -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Bike to work scheme
Annual leave
Employee assistance program
Sick pay

Qualifications

Sales
Customer service
English
Microsoft Office
Administrative experience
Communication skills

Full job description

Europcar Mobility Group

At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help , We embrace change , We take responsibility , We act with respect and We move as one . Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Contact Centre Agent- Head Office- Santry, Dublin 9.

Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Contact Centre Agent in our Head Office to work as part of our dynamic and fast-paced team, reporting into the Contact Centre Manager. As a Contact centre agent you will be working in an environment where the customer is at the centre of everything we do for both GoCar and Europcar brands. You will be responsible for providing a world class customer facing service at every stage of the rental process.

Benefits:

Competitive Salary
Twenty-two days annual leave
Medical refund scheme
Enhanced statutory sick pay
1.5% employer matched Pension scheme
Enhanced Maternity and Paternity benefits
Access to Hubex benefits and discounts platform
Life Assurance x2 basic salary
Employee Assistance Programme
Opportunities for career advancement and professional development
Voluntary flu vaccination voucher
Bike to Work Scheme

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat, demonstrating empathy and professionalism while providing timely updates.
Provide accurate information and assistance to customers regarding products, services, orders, and account inquiries.
Collaborate with team members and other departments to ensure seamless customer service delivery.
Stay up-to-date on product knowledge, company policies, and procedures to provide accurate information to customers.
Meet or exceed performance targets including response times, resolution rates, and customer satisfaction metrics.
Daily use of various in-house and external systems.
Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
Undertaking ad-hoc duties.

Your Skills:

Customer Service focused candidates with previous experience in a Contact Centre environment
Strong Sales skills
Strong ability to meet targets
Must be fluent in English – 2nd language advantageous but not essential
Excellent communication skills – both written and verbal
Excellent administrative skills
Full working knowledge of MS Office
Problem solving and numerical skills
Strong ability to multitask in a busy environment
Ability to highlight trends and issues
37.5 hour working week Monday to Sunday.
Be a team player with the ability to work on your own initiative

Why Choose Europcar?

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com

Apply Now

Refine Your Search

customer experience coordinator jobs in dublin, d

Contact Centre Coordinator

Executive Administrative Assistant (contract)

Logistics Coordinator- Air Sea Road

Guest Relations Coordinator

Guest Service Ambassador

Support & Care Coordinator - 6 Month Fixed Term

Logistics Coordinator

Administrator & Site Coordinator

Social Media Coordinator

Customer Success Coordinator

Global Contracts Coordinator

Group Reservations Coordinator

Event Program Coordinator - Dublin - 9 Month FTC

Executive Briefing Coordinator - Dublin - 6 month FTC

Facilities Coordinator

Credit & Collections Coordinator

Digital Business Analyst

IT Business Analyst

Business Unit Coordinator

Compliance Coordinator

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