Find Quality operations lead Jobs in Dublin, D

Head of Support Delivery, gUP Operations
Google —Dublin, County Dublin
- €178,000–€183,000 a year
- Full-time
- Project management
- Bachelor's degree
- No degree
Trust and Safety Team Lead, International
Whatnot —Dublin, County Dublin
- €63,000–€70,000 a year
- Full-time
- Microsoft Excel
- English
- SQL
- Work from home
Field Operations Lead
Indra Sistemas S.A —Santry, County Dublin
- €34,134.19–€90,314.49 a year
- Weekend availability
- Hybrid work
- Maintenance
- Microsoft Office
- Analysis skills
- Employee assistance program
Quick apply
5d
Fincrime Operations Manager
Microsoft —Dublin, County Dublin
- €80,000–€136,400 a year
- Full-time
- Bachelor's degree
- No degree
- AI
11d
Corporate Security Operations Lead
Securitas Ireland —Dublin, County Dublin
- €21.58 an hour
- Overtime
- Management
- Customer service
- English
- Free parking
- Employee assistance program
Quick apply
5d
International Strategy & Operations Senior Manager, Commerce
Whatnot —Dublin, County Dublin
- €131,000–€175,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Work from home
Marketing Operations Manager
Photoroom —Dublin, County Dublin
- €60,000–€75,000 a year
- Full-time
- Remote
- SQL
- Analysis skills
- Marketing
- Annual leave
Junior Operations Manager
The Fruit People —DUBLIN 11, County Dublin
- €50,000–€55,000 a year
- Full-time
- Merchandising
- Continuous improvement
- Organisational skills
Quick apply
2d
Service Desk Manager
Viatel —Dublin, County Dublin
- €60,000–€70,000 a year
- Azure
- Customer service
- Analysis skills
12d
Senior Quality Complaints Specialist (FTC 8 months)
Takeda Pharmaceutical —Dublin, County Dublin
- €57,800–€79,420 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- In-person
- Fuel card
- Employee assistance program
Senior Manager, Accounts Receivable, Credit & Collections
Anthropic —Dublin, County Dublin
- €170,000–€220,000 a year
- Microsoft Excel
- Oracle
- Sales
Workplace Experience Program Manager
Clio —Dublin, County Dublin
- €65,100–€88,100 a year
- Full-time
- Bar
- Project management
- No degree
Senior People Operations Manager – EMEA
Compass Group UK —Dublin, County Dublin
- €77,000 a year
- Overtime
- Hospitality
- Bachelor's degree
- Human resources
- Employee assistance program
5d
Operations Manager
Primeline Group —Ashbourne, County Meath
- Full-time
- ERP systems
- Human resources
- Warehouse experience
Quick apply
Field Operations Lead
Indra Group UK & Ireland —Dublin, County Dublin
- Weekend availability
- Hybrid work
- Microsoft Office
- Analysis skills
- Recruiting
Quick apply
13d
Quality Operations Lead
Perrigo —DUBLIN 2, County Dublin
- Hybrid work
- Master's degree
11d
Lead Planner - ETCS Onboard Programme
ALSTOM —Dublin, County Dublin
- €70,000 a year
- Weekend availability
- Microsoft Excel
- Analysis skills
- In-person
- Annual leave
Healthcare Records Manager
Beaumont Hospital —Dublin, County Dublin
- €58,477–€66,677 a year
- Overtime
- Management
- English
- Leaving certificate
- Annual leave
11d
Associate Director, Drug Product Development
Jazz Pharmaceuticals —Dublin, County Dublin
- €157,600–€236,400 a year
- Engineering
- Project management
- Leadership
- Annual leave
HRIS Senior Analyst Workday (In-house)
Deloitte —Dublin, County Dublin
- €61,100 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Human resources
- Recruiting

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Head of Support Delivery, gUP Operations

Google -
Dublin, County Dublin

Apply Now

Job details

Full-time
€178,000–€183,000 a year

Qualifications

Vendor management
Quality management
Project management
Bachelor's degree
Leadership
Communication skills

Full job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
13 years of experience managing operations and leading cross-regional teams.
Experience in vendor management processes, including managing global vendors, executing multi-year agreements, and managing extended workforce projects.

Preferred qualifications:

Experience in operations strategy and cost/quality management.
Expertise in program management and implementing strategic initiatives in fluid environments.
Exceptional communication, leadership, and collaboration skills with the ability to influence stakeholders at all levels.
Excellent investigative, structured problem-solving, and critical thinking skills with a global mindset.

About the job

The gTech Users & Products (gUP) Service Delivery team powers the vendor workforce behind much of this work. We work with dozens of vendor partners across the globe, and stakeholders throughout the company. We run a hugely diversified set of operations, from call centers to technical development, human judgment to translation vendors.

As a leader in Service Delivery, you will be responsible for the strategic direction and operational management of vendor performance across your capabilities and workflows. You will apply your project management expertise to evaluate vendor outcomes against established objectives, ensuring high-quality work products and consistent Service Level Agreement (SLA) compliance. By understanding the priorities of key stakeholders, you will align vendor output with their expectations to drive both user and stakeholder satisfaction

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €178000 - €183000 (EUR) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

Drive large-scale transformational initiatives and exceptional operations with vendor partners. Provide operational leadership by engaging and inspiring service provider teams to exceed expectations and deliver exceptional experiences.
Establish and lead programs to sustainably expand continuous improvement across operations. Identify opportunities to streamline and re-engineer processes to boost efficiency and quality, while operationalizing solutions alongside cross-functional stakeholders and vendor partners.
Partner with senior regional and product stakeholders to define, influence, and achieve shared objectives. Lead the development and refinement of service strategies and cross-team processes, ensuring all documentation and training materials remain current.
Foster a culture of healthy teamwork and collaboration to drive team velocity and success. Support team members' professional growth by understanding their motivations and ensuring work is allocated thoughtfully and equitably.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Apply Now

Refine Your Search

quality operations lead jobs in dublin, d

Head of Support Delivery, gUP Operations

Trust and Safety Team Lead, International

Field Operations Lead

Fincrime Operations Manager

Corporate Security Operations Lead

International Strategy & Operations Senior Manager, Commerce

Marketing Operations Manager

Junior Operations Manager

Service Desk Manager

Senior Quality Complaints Specialist (FTC 8 months)

Senior Manager, Accounts Receivable, Credit & Collections

Workplace Experience Program Manager

Senior People Operations Manager – EMEA

Operations Manager

Field Operations Lead

Quality Operations Lead

Lead Planner - ETCS Onboard Programme

Healthcare Records Manager

Associate Director, Drug Product Development

HRIS Senior Analyst Workday (In-house)

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