Find Customer success manager Jobs in Cork, C

Customer Success Manager
Trend Micro —Cork, County Cork
- Full-time
- English
- Analysis skills
- AI
Customer Success Manager
Vusion —Cork, County Cork
- Full-time
- Hybrid work
Quick apply
13d
Senior Program Manager
Everseen —Cork, County Cork
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Leadership
Customer Service Specialist
Un1f1ed Global Packaging —Cork, County Cork
- €32,000–€37,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Wellness program
- Annual leave
Quick apply
Account Manager - EMEA (Hybrid)
Malwarebytes —Cork, County Cork
- €70,000–€76,000 a year
- Full-time
- Salesforce
- Communication skills
- Referral programme
Quick apply
Manager, Program Management, Audits and Insights
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- Microsoft Excel
- Computer Science
- SQL
4d
Account Manager, EMEA (Eastern Europe/Middle East) - Hybrid, Cork, Ireland
Malwarebytes —Cork, County Cork
- €70,000–€75,000 a year
- Full-time
- Salesforce
- Communication skills
- Referral programme
Quick apply
Customer Success Manager
VusionGroup —Cork, County Cork
- Full-time
13d
EMEA Sourcing Manager
Merck Group —Cork, County Cork
- Full-time
- Oracle
- ERP systems
- English
Sales Manager
NEXT —Cork, County Cork
- From €16,161 a month
- Part-time
Manager, Credit & Collections
Proofpoint —Cork, County Cork
- Full-time
- ERP systems
- Finance
- Bachelor's degree
IT Manager
Citco —Cork, County Cork
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Business Development Manager
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Sales
- ERP systems
Business Development Representative
Poppulo —Cork, County Cork
- €40,000–€47,000 a year
- Research
- Business development
- Analysis skills
- Annual leave
- Bereavement leave
Quick apply
Category Manager – Salt
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Microsoft Office
- Analysis skills
Otter Relations (HR) Coordinator
Otter Products, LLC —Cork, County Cork
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Bachelor's degree
5d
Office Manager Maternity Cover
Catalyx —Cork, County Cork
- Hybrid work
- Management
- Customer service
- Organisational skills
Quick apply
Business Division Manager
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Microsoft Office
- Analysis skills
Counter Manager "The Ordinary" Cork
DECIEM —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
- Employee assistance program
Commerical Business Development Manager
Togher Family Centre —Togher, County Cork
- €20–€22 an hour
- Part-time
- Hybrid work
- Sales
- Marketing
- Business development
- Wellness program
- Annual leave
Quick apply
11d

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Customer Success Manager

Trend Micro -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

English
Analysis skills
SaaS
AI
Communication skills
German
Negotiation

Full job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

Location: Germany / Cork

The Customer Success Manager (CSM) is accountable for the post-sale customer journey, from onboarding through adoption, value realization, and expansion. You will orchestrate cross-functional resources to ensure customers achieve measurable outcomes, drive product consumption, and grow with our platform.

The CSM blends customer advocacy with commercial acumen, using data to prioritize actions that improve retention (GRR), expansion (NRR), and overall customer health. This role requires managing a large portfolio of customers, with a primary focus on scaling Commercial and Volume Enterprise customers through a mix of direct touch and digital engagements.

Key Responsibilities:

Onboarding & Time-to-Value: Lead internal handover, run customer kickoffs, define objectives, success criteria, risks, and roles, and accelerate first value.
Adoption & Outcome Delivery: Guide customers on technical best-practice deployments, conduct proactive health checks, remove blockers, and increase feature adoption and consumption.
Success Planning: Build and maintain customer Success Plans, ensuring progress and risks are visible in the CSM platform.
Customer Value Reviews: Conduct data-driven usage and executive value reviews, tying platform value to business outcomes and identifying expansion opportunities.
Advocacy & Escalation Management: Act as the customer’s internal advocate, coordinating Sales, Professional Services, Support, Product, and Operations to resolve issues efficiently.
Expansion: Identify growth opportunities based on proven adoption and existing platform or security gaps.
Churn Prevention: Proactively identify and manage high-risk accounts to minimize churn.
Partner Collaboration (where applicable): Align with partners on onboarding, adoption, and services delivery.
Documentation & Communication: Maintain accurate meeting notes, actions, risks, and decisions in the CSM tool and provide clear updates to account teams.

You Have – Qualifications:

Experience: 3+ years in Customer Success, Services, Systems Sales Engineering, or Support within enterprise software or cybersecurity, with a proven record of driving adoption and outcomes.
Languages: Fluent in German and English.
Technical Foundation: Strong technical background, ideally in cybersecurity; experience with SaaS and on-prem environments, networking, operating systems, security concepts (EDR/XDR), and troubleshooting; certifications are a plus.
Commercial & Analytical Skills: Comfortable working with consumption and value metrics and translating insights into expansion recommendations.
Communication: Excellent written and verbal skills; confident facilitating executive discussions and handling escalations.
Tools: Experience with customer success platforms (e.g., Gainsight, Planhat), CRM systems, and collaboration tools (e.g., Teams).
AI Fluency: Ability to leverage AI tools and insights to personalize engagement, predict churn, and recommend next-best actions at scale.

You Are – Behaviors & Competencies:

Customer-Centric & Relationship-Driven: Builds trust with key stakeholders and advocates effectively for customer success.
Ownership-Oriented: Balances customer needs with commercial objectives in a dynamic environment.
Resilient, Proactive & Adaptable: Self-motivated and able to manage priorities independently under pressure.
Independent & Organized: Highly structured, with strong documentation and tracking discipline.
Collaborative Influencer: Works cross-functionally and influences outcomes across diverse teams.
Exceptional Communicator: Skilled in negotiation, mediation, and leading discussions during critical situations.
Critical Thinker: Navigates complex customer environments, anticipates challenges, and drives solutions.
A can-do attitude, strong work ethic, and passion for the cybersecurity industry are essential for success in this role.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

Apply Now

Refine Your Search

customer success manager jobs in cork, c

Customer Success Manager

Customer Success Manager

Senior Program Manager

Customer Service Specialist

Account Manager - EMEA (Hybrid)

Manager, Program Management, Audits and Insights

Account Manager, EMEA (Eastern Europe/Middle East) - Hybrid, Cork, Ireland

Customer Success Manager

EMEA Sourcing Manager

Sales Manager

Manager, Credit & Collections

IT Manager

Business Development Manager

Business Development Representative

Category Manager – Salt

Otter Relations (HR) Coordinator

Office Manager Maternity Cover

Business Division Manager

Counter Manager "The Ordinary" Cork

Commerical Business Development Manager

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