Find Senior customer service executive Jobs in Dublin, D

Senior Customer Service Executive
McSport —DUBLIN 22, County Dublin
- €40,000 a year
- Full-time
- Customer service
- ERP systems
- English
- Employee discount
Quick apply
Senior Manager, Accounts Receivable, Credit & Collections
Anthropic —Dublin, County Dublin
- €170,000–€220,000 a year
- Microsoft Excel
- Oracle
- Sales
Onboarding Specialist
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
7d
Senior Account Executive, GMP Acquisitions and Onboarding
Google —Dublin, County Dublin
- €118,000–€121,000 a year
- Full-time
- Sales
- Marketing
- Business development
1d
Analyst, Business Process Improvement
Mastercard —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
Head of Aviation KYC Onboarding Premium Services
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Treasury & Trade Solutions Client Executive
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Hybrid work
- Customer service
- Bachelor's degree
- No degree
5d
Senior Director, Customer Success Management
Salesforce —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Bachelor's degree
Senior Executive Assistant
Codex —DUBLIN 11, County Dublin
- Part-time
- Hybrid work
- In-person
- Communication skills
- Annual leave
Quick apply
Product Sales Executive (Revolut People)
Revolut —Dublin, County Dublin
- €12,000–€14,600 a month
- Full-time
- Remote
- Sales
- No degree
- Human resources
Account Executive
CarGurus —Dublin, County Dublin
- €72,000–€90,000 a year
- Salesforce
- Business development
- Bachelor's degree
Senior Wealth Executive - Dublin
Goodbody —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- Analysis skills
Senior Onboarding Specialist-Slack
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Java
- SQL
Senior Marketing Executive
MediaHQ —Dublin, County Dublin
- Full-time
- Hybrid work
- Marketing
- Social media management
- Leadership
Quick apply
Manager, Entity Management
paypal —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
- Annual leave
Sr. Revenue Activation Manager - EMEA
Workday —Dublin, County Dublin
- €74,200–€111,200 a year
- Full-time
- Sales
- English
- Bachelor's degree
Senior Sales Executive
Brightery —Dublin, County Dublin
- Full-time
- Customer service
- Leadership
- Communication skills
Executive Assistance
Guidewire Software —Dublin, County Dublin
- Full-time
- English
- Administrative experience
- Project management
Senior Account Executive - AI Software Sales & professional services
MaxAccelerate —Dublin, County Dublin
- Full-time
- Remote
- Oracle
- Sales
- Salesforce
Quick apply
Director, IT - SAP Transformation Leader
Information Technology Senior Management Forum —Dublin, County Dublin
- €135,400–€228,910 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave

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Senior Customer Service Executive

McSport
DUBLIN 22, County Dublin

Quick apply

Job details

Permanent | Full-time
€40,000 a year

Benefits

Company events
Employee discount
On-site parking

Qualifications

Customer service
ERP systems
English
Zendesk
Communication skills
Microsoft Dynamics Navision

Full job description

Senior Customer Service Executive

Location: Ballymount, Dublin 12

Contract: Full-time, Permanent

Lead the Future of Customer Experience at McSport

Are you passionate about delivering exceptional customer service and ready to step into a role where your impact truly matters? At McSport, we're looking for a driven, tech-savvy Senior Customer Service Executive to be the first point of contact for our valued customers - solving problems, championing their needs, and continuously improving how we serve them.

In this fast-paced, high-impact environment, you'll thrive on variety and challenge, balancing day-to-day customer support with forward-thinking innovation. From resolving complex queries to supporting the roll-out of AI tools and automation, you'll play a key role in shaping the future of customer experience at Ireland's leading sports and fitness brand.

If you're organised, proactive, and ready to work across people, processes, and technology - we'd love to hear from you.

About Us

McSport is Ireland's largest and most successful independent supplier of sports and fitness equipment. As a 100% Irish-owned, second-generation family business, established in 1980, we've built our reputation on expertise, service, and trust.

With over 70 passionate team members across the company, we're committed to helping people live healthier, stronger lives - whether they're training at home, in schools, clubs, or commercial gyms.

What You'll Be Doing

Customer Support & Engagement

Manage a high volume of inbound queries across Zendesk, WhatsApp, and phone channels.
Provide timely, empathetic support and accurate information to customers.
Resolve complaints relating to products, deliveries, or general issues with a solutions-first mindset.
Build strong, lasting relationships with customers - becoming a trusted advisor, not just a support contact.

Collaboration & Problem Solving

Work cross-functionally with colleagues in eCommerce, sales, warehouse, and logistics to resolve issues quickly and effectively.
Liaise daily with multiple courier partners (JMC, DPD, etc.) to ensure timely deliveries and accurate tracking.
Escalate issues where appropriate and follow through to ensure full resolution.

Technology & Innovation

Play an active role in the adoption of AI tools and automation - such as chatbots, intelligent ticket routing, and self-service knowledge bases - with full training and support provided to help you build confidence and stay ahead of the curve.
Identify recurring issues or process inefficiencies, and propose tech-enabled solutions to improve performance.
Stay informed on customer service trends, tools, and best practices - and bring new ideas to the table.

Customer Insight & Continuous Improvement

Track and report on common pain points, ticket trends, and service performance metrics.
Provide feedback to the leadership team to inform product, service, and process improvements.
Contribute to a high-performance culture where customer satisfaction is always the priority.

Who You Are

You'll be a great fit if you have:

2+ years' experience in a fast-paced customer service environment, ideally with high-volume ticket resolution.
Hands-on experience with Zendesk (or similar CRM) - including ticket management, macros, knowledge base, and admin panel familiarity.
Exposure to maintenance queries, spare parts, or installation support is a strong advantage.
Experience with Microsoft Navision (ERP) is desirable but not required.
An interest in sport and fitness is a bonus - but a passion for customer care is essential.

Skills You Bring

Excellent written and verbal communication skills (Fluent English essential).
Strong troubleshooting, prioritisation, and problem-solving abilities.
Calm under pressure, with the ability to juggle multiple tasks at once.
A natural collaborator who thrives in a team but can also work independently.
Comfortable with technology, systems, and learning new tools.
A sense of ownership, accountability, and pride in delivering outstanding service.
Proactive mindset with a desire to innovate, improve and evolve.

Why Join McSport?

We're not just hiring for a job - we're investing in people who want to grow. At McSport, you'll be given the autonomy, tools, and trust to do your best work. You'll be joining a team that values improvement, encourages innovation, and genuinely cares about each other and our customers.

You won't be expected to know everything on day one - we'll provide the tools, training, and support to help you grow into the role and stay up to speed with emerging technologies.

What We Offer

Competitive salary
Company events and team socials
Employee discounts across all products
Wellness programme
On-site parking
Supportive, inclusive company culture
The chance to work with passionate people in a fast-growing, future-focused business

Additional Information

This is a standalone role that requires initiative, accountability, and adaptability. As the business evolves, additional responsibilities aligned with the role's purpose may be assigned. McSport is an equal opportunities employer and is committed to building a diverse and inclusive workplace.

Ready to make an impact? Apply now and join us in shaping the future of customer experience at McSport.

Quick apply

Refine Your Search

senior customer service executive jobs in dublin, d

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