DEPARTMENT: Programs Department
REPORTING TO: Customer Service Lead
Individual Contributor or People Manager: Individual Contributor
OBJECTIVES OF POSITION:
- Accurate financial management of Order / Forecast processing.
- To maintain the Supply Commit Process.
- Administration of supply confirmation process, backlog reconciliation, order and forecast status and waterfall charts.
- Ensure all Order Entry Material Management and demand requirements are fulfilled.
- Manage all Return Material Authorisation paperwork.
- Monitor and prepare customer metrics.
- Support PM on administration tasks and the overall running of the account.
- To ensure that all packages supplied are in accordance with specifications supplied by both Internal and External Quality Bodies in order to better the Company’s performance in the field.
RESPONSIBILITIES:
- Booking Requests & Invoice Requests.
- Non - Recurring costs.
- Free issue material procurement.
- Commercial Claims.
- Return Material Authorisation.
- Shipping administration including all related documentation.
- Customer Queries.
- Material Requirements Planning Schedule.
- To ensure accuracy of backlog within the department working with Program Management on any possible discrepancies in order to ensure resolution.
- Responsible for working to strict deadlines in order to ensure timely material procurement ensuring accuracy.
- Documentation Control – Accurate control of all Sales / Forecast packs and ensures they are all loaded.
Quality:
- Assure ongoing compliance with quality and industry regulatory requirements.
Health & Safety:
- Ensure compliance with Health & Safety Legislation and Regulations.
MEASUREMENTS:
- Customer satisfaction levels as measured by no. of complaints and positive feedback.
- Invoice accuracy.
- Accuracy of backlog and forecasted information.
- On time delivery of order processing.
- Correct filing of material packs.
PERSONNEL SPECIFICATIONS
Qualifications and Experience:
- QQI Level 7/ 8 Degree in Business or related discipline.
- Some customer service or sales experience is an advantage
- Intermediate Excel skills
- Numerical and analytical skills – must have attention to detail
- Previous Administration experience is an advantage.
Core Competencies:
- Customer focused.
- Excellent Interpersonal and communication skills.
- Ability to work off own initiative.
- Flexibility and eagerness to learn new things.
- Accurate data entry in a timely manner.
