About the Role
We are a busy Volkswagen dealership based in Ballybrit, Galway, and we are currently seeking a Showroom Host / Customer Contact Administrator to join our team.
This role is ideal for someone with a professional and friendly personality who genuinely enjoys interacting with people — both face‑to‑face and on the phone. If you thrive in a lively environment, take pride in delivering excellent customer service, and also enjoy keeping things organised and accurate behind the scenes, this could be the perfect role for you.
As the first point of contact for visitors and callers, you will be the face and voice of Western Motors, supporting both our Sales and Aftersales teams through a mix of customer service, call handling, and administrative duties.
Key Responsibilities
- Deliver a warm, friendly, and professional welcome to all customers and visitors.
- Act as the first point of contact in the showroom and on the telephone.
- Answer, manage, and direct inbound calls and messages efficiently and courteously.
- Make outbound customer calls including service reminders, booking confirmations, and follow‑ups.
- Maintain high standards of presentation and cleanliness across all customer‑facing areas.
- Support the Business Development Centre (BDC) with campaigns, customer communications, and CRM updates.
- Carry out a variety of administrative duties, including post, stationary and cleaning materials orders, and uploading documentation.
- Ensure accuracy, attention to detail, and follow‑through in all customer and admin tasks.
- Contribute positively to our customer‑care culture and continuous improvement.
What You’ll Enjoy Most About This Role
- Working in a customer‑facing, front‑of‑house role where no two days are the same.
- Meeting and chatting with customers and being the person who makes them feel instantly welcome.
- Using your communication and customer service skills both in person and over the phone.
- Being part of a busy reception and customer contact environment with lots of variety.
- Combining people interaction with administration and CRM work, where the details really matter.
- Supporting the BDC, Sales, and Aftersales teams as part of a close‑knit dealership team.
- A structured role that blends reception, call handling, customer care, and office administration.
About You
We’re looking for someone who:
- Is naturally friendly, outgoing, and confident interacting with people.
- Enjoys working in a customer service / reception / customer contact role.
- Communicates clearly and professionally in person and on the phone.
- Is organised, reliable, and has strong attention to detail.
- Can manage multiple priorities in a fast‑paced environment.
- Is comfortable using telephony and CRM systems (full training provided).
- Enjoys being part of a supportive, team‑focused workplace.
Why Join Western Motors?
At Western Motors, we take pride in delivering a high‑quality customer experience and creating a welcoming, professional environment for both customers and colleagues. You’ll be supported, trained, and encouraged to grow within a well‑established, people‑focused dealership.
Previous experience in reception, front‑of‑house, customer service, call handling, and office administration is an advantage, along with a positive attitude, energy, and a professional approach.
If you would enjoy being part of a busy, customer-focused dealership team, we’d love to hear from you.
Job Type: Permanent
Pay: From €15.00 per hour
Benefits:
- Bike to work scheme
- Company pension
Work Location: In person
