About Us
K Factory is a growing Irish company specialising in branded clothing, garment printing, and embroidery. We are known for our high-quality products, fast turnaround times, and excellent customer service.
Role Overview
We are seeking a highly organised and proactive Administrator Executive to support the day-to-day running of our busy office. This role is ideal for someone who enjoys working in a fast-paced environment, dealing with customers, and managing orders from enquiry through to completion.
Key Responsibilities
- Answer incoming calls and respond to customer enquiries in a professional manner
- Manage emails and provide timely responses to clients
- Input and process customer orders accurately on internal systems
- Prepare and issue quotations for branded clothing and related services
- Liaise with customers to ensure all order details are confirmed and correct
- Order stock required for jobs and coordinate with suppliers
- Build and maintain strong relationships with suppliers
- File delivery dockets and maintain organised records and paperwork
- Support the smooth day-to-day operations of the office
- Assist with CRM management and customer follow-ups
- Work closely with production to ensure deadlines are met
Requirements
- Minimum 1 year experience in an office-based or administrative role
- Excellent communication skills with a strong command of English (written and spoken)
- Strong attention to detail and ability to multitask
- Good organisational and time management skills
- Ability to work independently and as part of a small team
- Proactive attitude with a willingness to take initiative
Technical Skills
- Experience with Sage Accounting Package (preferred)
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Experience with CRM systems
What We’re Looking For
- A positive, can-do attitude
- Strong customer service mindset
- Ability to work in a fast-paced, growing business
- Someone who can take ownership of tasks and support the wider team
Pay: €14.15-€16.50 per hour
Benefits:
- Bike to work scheme
- On-site parking
- Sick pay
- Store discount
Experience:
- Sales administration: 1 year (preferred)
Work authorisation:
Work Location: In person
