Background:
Mezzino Student Living is a privately-owned student accommodation provider. With over 5,000 beds currently under management across 15 UK and Irish locations. In Ireland we manage The Westwood and Queen Street in Galway, Highfield House, Brickworks, Stoneybatter Place, The Artisan, and Aspen in Dublin, Coleman Court and Copley court in Cork City, and Bradbury Place and 123 York Street in Belfast.
We now require a dynamic & confident Assistant Property Manager to join our team at Stoneybatter Place, Dublin 7
During the academic year our accommodation is occupied by students attending various nearby Colleges and Universities. Over the Summer some of these students extend and we take in shorter term bookings until the next term starts.
Main responsibilities:
Reporting directly to the Residence Manager the Assistant Manager will be responsible for assisting in maximising occupancy levels, maintaining operational efficiency throughout the site and maximising resident satisfaction and engagement.
You will have specific responsibility for:
- Managing Resident Assistants
- Front of house daily operations
- Responding to reservation enquiries; face to face, via telephone or email while contributing to achieving our targeted occupancy levels
- Receiving and processing payments while also monitoring and chasing rent arrears
- Ensuring a high standard of customer service is delivered to all residents while having regard for Student Welfare and liaising with the appropriate welfare professionals as required
- Assist in managing any complaints in a professional and confidential manner
- Performing viewings with potential customers, giving tours of the property and facilities
- Undertake inspections of the apartments and rooms to assess condition for recharges.
- Regularly liaise with the Maintenance and Cleaning teams to ensure the property is presented to the highest standard
- Ensure that all performance targets and improvement plans for the site are achieved with a focus on continuous improvement.
- Supporting with the on boarding of new team members, assisting with training needs
- Production and delivery of a plan of student events to enhance student satisfaction
- Provide assistance out of hours as required.
You will be required to be a self-starter, well-organised, able to think on your feet with strong interpersonal skills.
Working Hours:
- 40 hour working week primarily Monday to Friday, standard office hours with some weekends required.
Previous Experience:
- Successful candidate will likely have previous experience in Hotel Reception, Reservations, Student Accomodation at team leader or supervisory level.
Benefits:
- Free gym
- Annual Performace Bonus
Job Types: Full-time, Permanent
Pay: €29,000.00-€32,000.00 per year
Work Location: In person
