About the Role
As Support Worker, you’ll help to support clients in their daily needs. You will contribute to ensuring effective and consistent best-practice standards are followed in the Dublin Simon Community accommodation services. From facilitating participation initiatives, to working with the wider team to discuss and plan how best to support the clients with their goals, each day you will be responsible for helping clients achieve their goals and change their lives. As well as our induction program, you will be provided with 10 training days throughout the year, ensuring you have the support and training to succeed in this role.
Contract Type: Full-time, Permanent
Working Hours: 37.5 hours a week; 7-day liability
Location: Chester House D07
Salary: 33,500 DOE
Reports to: Service Manager
Role Responsibilities
· Support the project/key workers and management in the implementation of operational and strategic goals; including following up on support plan actions, supporting the service user to achieve their goals.
· Building professional relationships of trust with all service users and residents. Treating all service users and residents with dignity and respect.
· Therapeutic and diversionary interventions providing emotional and motivational support, promoting positive mental health attitudes, self-esteem and self-respect.
· Liaise with a range of service providers in the voluntary and public sectors (e.g. housing providers, health care professionals & social welfare). Establish and expand the services to meet physical and mental health needs.
· Deliver the personal, professional, and social development programme.
· Assistance in managing medication/health regimes, accessing primary and secondary healthcare, liaising with GP and Pharmacists, methadone providers, arranging doctor’s/healthcare appointments and accompanying them to appointments.
· Process all incoming enquiries and referrals to accommodation of service users.
· Support service users to liaise with landlords and facilitate when moving location.
· Conduct harm reduction interventions; overdose prevention, stabilisation.
· Completion of daily duties which may include assisting clients and supporting them around their mental and physical health, addiction issues, ensuring that physical needs such as bathing and washing clothing are carried out and general upkeep of building by cleaning.
· Support the safe and healthy functioning of each building to ensure the safety of and the service users/residents in that building, procedures relating to fire safety, hazard management, building checks, sharps disposal, and management of challenging behaviour.
· Managing complex and challenging behaviour and conflict management and ensuring residents adhere to accommodation agreements.
· To carry out all administrative duties such as managing petty cash, record keeping (electronic), record keeping (paper), filing, answering queries via phone.
· Ensure consistent handovers, diary, incident reports, and follow-ups, in accordance with organisation policies.
· Ensure consistent handovers, diary, incident reports, and follow-ups, in accordance with organisation policies.
· Ensure services and projects are compliant with organisational policies, procedures, and guidelines in the following areas: Fire Safety, Confidentiality, Child Protection, Data Protection, Admissions, Case Management, and Disengagement, etc.
· Undertake other related duties as may reasonably be assigned by your line manager.
Core Competencies:
- Commitment to providing the highest levels of quality service
- Relating with respect and compassion
- Prompting diversity and equality
- Providing quality person-centred service
- Communicating effectively
- Resilience, positive outlook openness to change
- Maintaining a safe and secure environment
- Promoting health and wellbeing
- Promoting person-centred care
- Building working relationships
- Effective professional practice, planning, organising, and problem-solving.
Qualifications and Experience
Essential:
· BA/BS degree (level 7 or 8) in Psychology, Community Development, Counselling, Social Care, Social Work, or similar.
· 2 years experience working in a social or care setting
· Understanding of why people become homeless and the needs they have
· Record keeping and report writing
· IT skills including Microsoft Excel, PowerPoint, Word, and Outlook
· Client-focused, adaptable, accountable, and resilient
· Excellent communicator with the ability to advocate on the client’s behalf
· Ability to manage challenging behaviour while still maintaining respect and professionalism
Desirable:
· Health and Safety training
· Full driver’s license
· Passion for helping people with the ability to work in an agile environment and problem solve
· Experience working with vulnerable or disadvantaged groups
· Experience of carrying out health and safety inspections and audits
Benefits to working with Dublin Simon Community
- 25 days annual leave
- 5% matched contribution to your pension
- Paid Sick Leave Policy
- Paid Maternity Leave Policy
- Bike to Work Scheme
- Commuter Travel Tax Savers Ticket
- 1st-week Comprehensive Training
- Progression opportunities
Pay: €33,500.00-€35,000.00 per year
Benefits:
- Bike to work scheme
- Sick pay
Ability to commute/relocate:
- DUBLIN 7, County Dublin: reliably commute or plan to relocate before starting work (required)
Application question(s):
- please provide details about your current permission to work, such as stamp type and expiry date
- were you referred by anyone in Dublin Simon? Please provide employee's name if referred
Work authorisation:
Work Location: In person
