About the Role
We're looking for a Call Centre Executive to lead and manage a team of outbound sales agents, driving performance against sales targets while coaching and developing team members. You'll balance hands-on team leadership with performance monitoring and reporting to senior management.
Key Responsibilities
- Lead, coach, and motivate a team of outbound telesales agents to achieve individual and team sales targets.
- Monitor call quality, sales conversions, and adherence to scripts/compliance standards.
- Conduct regular one-to-ones, performance reviews, and coaching sessions with agents.
- Handle escalated customer calls and complex sales objections.
- Analyse team performance data (calls made, conversion rates, revenue) and report to senior management.
- Support recruitment, onboarding, and training of new agents.
- Identify performance gaps and implement coaching plans or incentive schemes.
- Ensure the team complies with company policy, consumer protection regulations, and GDPR.
- Manage rostering and shift scheduling to ensure adequate floor coverage.
- Collaborate with sales management on campaign strategy and target-setting.
Requirements
- 2+ years' experience in outbound sales/telesales, including at least 1 year in a team lead or supervisory role.
- Proven track record of meeting/exceeding sales targets, both individually and as a team leader.
- Strong coaching, motivational, and people management skills.
- Comfortable analysing performance data and using CRM/reporting systems.
- Excellent communication and conflict-resolution skills.
- Resilient, target-driven, and able to perform under pressure.
- Flexibility to work shifts, including evenings/weekends.
- Eligible to work in Ireland.
Pay: €28,300.00-€66,803.79 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Sick pay
Work Location: Hybrid remote in Dublin, County Dublin
