River Medical, a prestigious surgical and non-surgical city centre cosmetic clinic, wishes to recruit an individual to join as Front of House / Patient Liaison Officer.
Position overview
This role suits an individual who is self-motivated and can work as part of a team in a busy, fast paced environment and can multitask and cope well under pressure. A background in office/clinic, front of house, sales and administration would be an advantage.
The Front of House Liaison serves as an initial point of contact for patients and visitors at River Medical. This role is critical in creating a welcoming environment and ensuring exceptional patient experiences by providing assistance, information, and support. Candidate will work collaboratively with Patient Liaison Officers to facilitate smooth operations and enhance patient engagement.
Key responsibilities
· Dealing with enquires (inbound and outbound)
· Educate patients about the different surgical and Non-Surgical treatments available
· Scheduling appointments.
· Working to weekly/monthly/quarterly/yearly targets in relation to enquiries and bookings.
· Meeting and greeting patients in reception, ensuring the reception is efficiently managed
· Practitioner and diary management
· General administration duties
· Sending correspondence to patients as required
· Assisting and supporting the clinic manager, Patient Liaison Officers and clinical team
· Other duties as requested
Requirements
· Strong telephone and communication skills
· Strong sales skills
· Excellent customer service and interpersonal skills
· Knowledge of our range of treatments and products
· Ability to work well under pressure
· You will need to be a multitasker and a team player
· High level of proficiency in Microsoft word and excel and ability to learn use of our CRM clinic management system.
What we offer:
· Highly competitive salary
· Incentive scheme
· Staff discounts.
If you are passionate and want to work with team that’s highly ambitious, we want to hear from you!
To apply, please submit your CV to [email protected]
Job Type: Full-time
Salary fully neg depending on experience, the package will not be a limiting factor for the right person.
Pay: From €35,000.00 per year
Benefits:
- Company pension
- Employee assistance program
- Employee discount
- Sick pay
Experience:
- Medical receptionist: 2 years (preferred)
- Customer service: 2 years (preferred)
Work Location: In person
