Ocean Fitness, Galway's leading premium leisure and gym facility, is looking for a Member Experience & Front Desk Supervisor to join our team in Ocean Fitness.
About the Role
As the Member Experience Coordinator, you will be the face of Ocean Fitness - creating a warm welcome, ensuring smooth daily operations, and supporting our members to feel valued and cared for. You'll combine front-of-house leadership with administrative excellence, ensuring that our premium service standards are delivered consistently.
Key Responsibilities
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Lead the front desk experience, greeting and assisting members and guests with professionalism and warmth.
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Manage day-to-day reception operations, including scheduling, check-ins, bookings, and payments.
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Act as the primary point of contact for member queries, resolving issues efficiently and empathetically.
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Support the administrative organisation of memberships, records, and internal processes.
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Collaborate with management and the wider team to ensure exceptional service standards.
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Train, guide, and motivate junior reception staff to deliver consistent quality.
About You
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3+ years' experience in a senior receptionist, front desk, or guest services role (hospitality, leisure, or premium service background desirable).
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Excellent people skills - approachable, empathetic, and able to build strong member relationships.
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Strong administrative and organisational ability, with attention to detail.
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Skilled at handling busy periods calmly, prioritising tasks, and resolving issues.
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Positive, proactive, and enthusiastic, with a genuine passion for service excellence.
What We Offer
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Competitive salary, based on experience.
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Complimentary gym and leisure club membership.
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Ongoing training and professional development opportunities.
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A supportive, team-driven environment where your contribution is valued.
How to Apply
If you're ready to bring your energy, experience, and people-first mindset to Ocean Fitness, we'd love to hear from you. Please send your CV and cover letter to [email protected] with the subject line: Member Experience & Front Desk Supervisor Application.
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