At The K Club, we are currently seeking a Outdoor Pursuits Manager to join our fantastic Reservations Team.
A UNIQUE RESORT
The K Club is a truly captivating leisure destination tucked away in lush Irish countryside - yet on Dublin's doorstep. We are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years.
We're a 5 star destination which prides itself on having an incredible 5 star team to match. Across our 550 acre estate, we offer a tremendous variety of career opportunities for those who are looking to become part of team that strives to help one another shine.
The K Club is an industry trailblazer. We welcome innovative thinking, bold ideas and insights garnered from your own experience.
If this sounds like the place where you could begin the next exciting chapter in your career, let's talk.
Here's how you'll bring the K Club's trailblazing vision to life:
- Lead, promote and continually develop the resort's outdoor activities and experiences, ensuring they remain a key attraction for guests and contribute to the overall success of the resort.
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Coordinate all on-site activities with Front Office, Reservations, Sales and other departments to ensure seamless delivery of guest experiences.
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Respond to all activity enquiries promptly and professionally, including providing out-of-hours support where operationally required.
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Deliver exceptional guest service by welcoming guests, guiding selected activities, promoting the resort's experiences and identifying opportunities to upsell.
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Develop new activities, seasonal experiences and guest packages that enhance the resort offering and generate additional revenue.
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Build and maintain strong relationships with external activity providers and contractors to ensure consistent service quality.
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Manage activity bookings, financial reporting, billing, stock control and performance reporting, ensuring accurate records and profitability.
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Train, supervise and support Ghillies and outdoor activity team members, ensuring they consistently present themselves professionally and deliver service in line with the resort's five-star standards.
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Develop, implement and maintain Standard Operating Procedures (SOPs), ensuring all team members receive appropriate training and operate in accordance with company standards.
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Maintain the Activities Lodge, storage areas, equipment, vehicles, walkways, fishing facilities and all outdoor activity assets to the highest standards of cleanliness, presentation and maintenance.
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Oversee inventory management, monthly stocktakes and preventative maintenance programmes for all outdoor equipment and facilities.
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Work closely with Estate Management to maintain fishing lakes, rivers, trails and other activity areas, ensuring they remain safe, accessible and of exceptional quality.
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Ensure all outdoor activities operate in full compliance with health and safety legislation, company policies and relevant regulatory requirements, maintaining appropriate risk assessments and safety procedures at all times.
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Liaise effectively with Heads of Department to coordinate resort activities, manage resources during peak periods and ensure excellent communication across the business.
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Support the Sales and Marketing teams by representing the outdoor activities offering during site inspections, assisting with promotional content and maintaining activity brochures and pricing information.
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Actively seek opportunities to improve the outdoor activities programme through innovation, guest feedback and industry best practice, ensuring the resort remains a market leader in luxury outdoor experiences.
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Champion the resort's core values-Trailblazers, Spirited and Crave Excellence-leading by example and fostering a culture of exceptional guest service, teamwork and continuous improvement.
How we see you:
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Previous experience in a similar role is essential
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Will possess excellent communication and customer relation skills
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Will have the ability to learn quickly and work in a fast paced environment
What's on offer:
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A monthly service charge payment
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Ongoing investment in your personal development with access to internal and external training programmes
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Great opportunities to progress your career
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Monthly recognition programme
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Refer a Friend Scheme
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Employee Assistance Programme
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Social events
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Uniform
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Meals while on duty
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Discounts on stays at the resort and on food & beverage for you and your family and friends.
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Discount on use of our golf courses
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Life Assurance
Data Retention
Please note that all applications and CV's submitted for a role at The K Club will be kept on file for a period of 12 months.
Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.
The Human Resources Team
The K Club
