Job Purpose:
The Student Support Officer is key to enhancing the student experience. Reporting to the Student Experience & Operations Manager, the successful candidate will be responsible for learner engagement and helping provide the best in-school experience. The candidate will be the front line to respond to queries, providing advice, guidance, and support to all students. The duties also include offering administrative support across the organisation.
Duties & Responsibilities:
- Maintain and ensure high-quality customer service at all times, serving as the face of the company, welcoming and greeting people entering the building, answering queries, providing directions, announcing them appropriately and directing them as required.
- Take the lead in the smooth running of the front of house by performing receptionist duties such as filing and photocopying, as well as accepting deliveries and mail.
- Act as a key point of contact for students throughout their learning journey from the point of acceptance, including playing a key part in the induction of new students weekly.
- Answer and assist students when they have questions, providing accurate information in-person and via phone/email in a professional, timely and courteous manner and complying with statutory legislation and school policies.
- Input student data and other records into the school’s database, as well as issuing documents as required by students following school policies and national regulations, e.g. for immigration, bank appointments, etc.
- Plan the Monthly Student Social Calendar, including the organisation, planning and promotion of the activities among students and staff.
- Assist the Student Experience Manager in collecting data and keeping the school’s system up to date, and with student surveys.
- Respond to direct/walk-in enquiries that come into the school looking for information about our programmes.
- Liaise with relevant stakeholders as required (Bookings, Faculty, Operations, Sales and Finance).
- Attend team meetings and contribute to the overall success of the team.
- Work collaboratively with other departments to ensure outstanding support, sharing knowledge, experience, and needs.
- Help solve problems or complaints effectively with support from the Student Experience Manager and wider team, escalating as appropriate.
- Work with other members of the Operations team where required.
Requirement:
- 2 years of customer-facing experience, ideally in an International Education environment
- Knowledge of ILEP & IEM is desired
- Knowledge of a second language (Spanish or Portuguese) is desired
- Excellent verbal and written communication skills
- Self-starter, comfortable working independently and as part of the Operations team
- Proven administrative skills including working knowledge of platforms such as Google Docs, Sheets, Drive, Gmail, and CRM (Class, Intrinsiq, or similar).
Working Hours:
Monday – Thursday: 08:30 am to 13:30 pm
Lunch Break: 30-minutes
Benefits:
- Bike to work scheme
- Employee assistance program
- Sick pay
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Pay: From €1,535.00 per month
Ability to commute/relocate:
- Athlone, County Westmeath: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 2 years (required)
Language:
Work authorisation:
Work Location: In person
