We are looking for a Reservations Agent to join our team!
A little about the role:
You will be assisting and supporting the team taking reservations calls and email enquiries to the hotel for bedroom bookings at the hotel.
This role will involve delivering a high level of customer service, great attention to detail and working as part of a team.
We are looking for an ambitious, energetic & guest focused individual to join us.
Working Hours can vary on a shift pattern from 8.30 - 18.30 plus one weekend a month upon completion of training.
Main Responsibilities:
Answering inbound calls for Hotel Bedroom Reservations
Responsible for inputting Hotel Bookings onto the hotel's various systems
Responding to email enquiries about hotel facilities and hotel availability in a timely manner
Daily Administration Tasks
Proactively sell hotel bedrooms, ensuring the opportunity to achieve secondary spend.
Working as Part of a Team
Benefits of working with us:
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Best Employer in Ireland's Hidden Heartlands 2026 (Failte Ireland Employer Excellence Awards)
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Quality Employer Award - Best in Class Expert Level 6 awarded by Irish Hotel Federation
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Outstanding Employer Gold 2026 Accreditation by Failte Ireland
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Best Workplace Ireland in Hospitality 2025 for 4th year in a Row by Great Place to Work Ireland.
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Top 20 Large Best Workplace Ireland
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Awarded Great Place to Work Special Award 2025
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Outstanding Employer Gold 2025 Accreditation by Failte Ireland
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Gold Menopause Workplace Excellence Accreditation 2025
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Menopause Excellence Workplace Best Champion Network 2024
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First Dementia Inclusive Alzheimer's Friendly Hotel in Ireland
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Investors in Diversity Bronze - Centre of Diversity
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Gold Award at Irish Accommodation Service Institute (IASI)
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Gold Awarded for our Environmental Sustainability in Tourism Industry awarded by 50 Shades Greener
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Diamond White Flag for our Leisure Club
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PGA Silver Flag for Golf Club & Club House
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Full training provided.
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Employee Discounts & Incentives
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Full nutritious meals Provided.
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Free use of Gym & Leisure Centre
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Active Employee Health & Wellbeing Programme - Yoga, Mindfulness,
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Employee assistance Programme - free confidential helpline
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Active Employee Social Club
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Company Pension Scheme
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Company Sick Pay Scheme
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Career Progression-including opportunities to gain recognised QQ1 LEVEL 6 third level qualifications.
If this sounds like the role is for you, apply now!
