We are seeking an enthusiastic and talented individual to join our Customer Operations team and functions. This person will be responsible with assisting with the overall vehicle procurement process, as well as the management and administration of new vehicle deliveries. The day-to-day aspects of the role involve ensuring the end-to-end order management process of new vehicles are efficiently managed at all times, in addition to the timely and accurate delivery of new vehicles to the end user through collaboration with our suppliers and customers.
Key Responsibilities:
- Oversee the order management process from order placement through to end user delivery in line with procedures, processes and SLAs to maintain best-in-class efficiencies
- Negotiate and monitor discounts, with a view to maximising where there is potential volume
- Coordination of vehicle fit-out requirements with third-party suppliers
- Consistent monitoring of new vehicle delivery dates to ensure communicated timelines and customer expectations are met
- Proactive management of new vehicle registrations as per arrival dates, contract end dates and customer requirements
- Collaboration with customers, drivers and suppliers to ensure new vehicles are delivered within efficient and agreed timelines
- Coordination of any return vehicles to Drivalia in conjunction with new vehicle deliveries
- Manage and maintain relationships with manufacturers and suppliers, including participation and engagement at meetings/events
- Systematic management of each of the above tasks so that reporting and automated communication are accurate
- Plan, implement and manage the annual vehicle supply tendering process
- Regular reporting and presenting to management on the performance of the function
- Working closely with other internal teams to ensure business and customer objectives are met
Key Requirements:
- Organisation and consistent time management is essential to strong performance within the role
- Energetic self-starter, team-oriented, with strong interpersonal skills
- Excellent project management, decision-making and analytical skills
- Expertise with Microsoft Office, primarily Excel
- Strong presentation and communication skills (both verbal and written)
- Excellent work ethic and ability to work to SLAs and/or under pressure
- Ability to work in a fast-paced environment, with flexibility and the ability to multitask
- Customer-centric with the ability to be empathetic where practicable
- Previous experience in the motor trade desirable, but not essential
Benefits:
- Bike to work scheme
- Company pension
- Employee assistance program
- On-site parking
Work Location: In person
