To ensure the dispersion of drinks and food to patrons in a friendly and efficient manner and to the required standards.To consistently achieve and maintain high level of service standards, standards of customer care and to ensure that training and employee development is carried out within your department with a special emphasis on customer care.
Main Duties To Include But Not Limited To: -
· To implement and ensure standards are attained within your department through continuous training of all staff with special emphasis on customer care.
· To ensure that all new staff have received a structured induction.
· To ensure S.O.P.’s are implemented and followed at all times by your team and to review these when necessary.
· To ensure corrective coaching takes place if there is a drop in performance in your department.
· To ensure that all staff receives a thorough briefing on all menus and drink products.
· To be aware of all regular & repeat customers and their needs and ensure your team are informed of them.
· To implement daily, weekly duties list and to monitor your staff’s effectiveness in carrying out these duties.
· To ensure that all staff are briefed and organised into stations i.e. bar, floor with specific duties allocated to them before service begins.
· To carry out effective roistering to suit the business and make necessary adjustments when required.
· To ensure that cleaning duties are carried out on a daily basis (S.O.P.)
· To ensure every effort is made by yourself and your team to improve sales within your department.
· To comply with current labour law.
· To be fully aware and knowledgeable in current Licensing laws that apply to your position and any changes to them and ensure this information is conveyed to your team.
· To maintain discipline and encourage the development and pride in the department and professionalism within the business.
· To ensure efficient and professional food service in the bar/restaurant.
· To ensure that all staff are present on time and are presented correctly for work and to record any variances.
· To ensure that you present to work wearing the relevant uniform provided and to the highest standard of personal hygiene and appearance.
· To convey to your team that they are responsible for any over orders and/or breakage’s and to take any necessary action.
· To ensure that all wastage, ullage, complimentary food and drinks are correctly signed for, dated and recorded and every effort is made to reduce these items.
· To always ensure that the stock rotation takes place and take any corrective action to improve this.
· To be aware of delivery days and delivery lead times and to always ensure that the business is never over-stocked or out of stock.
· To be aware and conscious at all times of operating costs and understand your role in controlling these.
· To always be security conscious, ensuring all doors are locked when appropriate and report any suspicious packages and people.
· To ensure the placement of staff when necessary in various areas around the bar/restaurant.
Pay: €14.50-€16.50 per hour
Benefits:
- Company pension
- Employee discount
- Flexitime
- Food allowance
- On-site parking
- Sick pay
Work Location: In person
