As a service advisor at Bradys Cavan, you will be the primary contact for customers, navigating them through vehicle service and repairs with precision and detail. You will play a key role in upholding the highest standards of customer care and satisfaction by coordinating with the workshop team to ensure productivity.
Key Responsibilities
- Greet customers professionally, assess and understand their vehicle needs and manage intake, drop off and collection.
- Schedule service appointments across phone, email or walk-ins
- Liaise with technicians to translate customer concerns into results focused work orders and communicate updates appropriately.
- Explain service findings, estimates and timelines to customer in clear and appropriate language.
- Prepare estimates, generate invoices, process payments, encourage upgrades to vehicles and finalise job cards and records.
- Recommend additional services (e.g. maintenance plans, parts upgrades) in support of customer wellbeing.
- Handle customer queries and feedback in a solution-focused manner.
- Ability to work within a team and in collaboration with other departments to coordinate successful service delivery. (parts, warranty, reception, sales)
- Capture and relay customer feedback to drive service improvement efforts
Essential
- Exceptional communication, interpersonal and presentation skills.
- Strong organisational skills with an ability to manage schedules, prioritise workloads and multitask efficiently, particularly in busy settings.
- Comfortable interpreting basic automotive service concepts and display a commitment to acquiring new knowledge and skills around this.
- High level of proficiency in Microsoft Excel, Word and Outlook.
- Ability to receive information, take directions and a willingness to learn.
Desirable
- At least 2 years in a similar customer facing role within the motor industry is preferred but not essential.
- Proficiency in Dealer Managements Systems (Autoview)
Benefits
- 21 days Annual Leave
- Company Pension Scheme
- Bike to Work
- Career Progression Opportunities
About Us
At Bradys Cavan, we are proud to be main dealers for Skoda, Kia and Ford vehicles. With a legacy of over 50 years, we are committed to excellence in customer service and long-lasting partnerships. As our company grows, we aspire to maintain an exceptional standard of customer satisfaction across all areas of our dealership. We ensure to provide high quality, ongoing support to customers and we are actively contributing to the future of transport, aiming to provide cost- effective, sustainable transport solutions.
Why Join Us
People are the at the foundation of our success at Bradys Cavan. Every employee plays an essential role in driving growth, and we are dedicated to creating an environment where you can learn, develop and make a difference.
We value:
- Collaboration and teamwork
- Determination to deliver excellent service
- Innovation, diligence and adaptability
- A strong sense of responsibility and enthusiasm
Joining us means becoming a vital part of a team that value both the outcomes achieved and the manner in which they are accomplished.
Pay: €31,000.00 per year
Work Location: In person
