Location: Cork (Hybrid – 3 days in office)
Salary: €60,000 – €80,000 (12-month fixed term)
About The Crann Centre
The Crann Centre is a progressive charity based in Cork supporting individuals and families living with neuro-physical disabilities, in a family centred, multi-disciplinary setting. We pride ourselves on innovation in service delivery and research, and are committed to modernising our digital systems to match our forward-thinking approach.
Role Purpose
We are seeking a Digital & AI Transformation Specialist to support a major improvement programme across our CRM and digital capabilities. This individual will play a key role in redesigning, optimising, and enhancing our digital platforms while identifying and implementing practical AI solutions to support service delivery, operations, fundraising and research.
Key Responsibilities
Salesforce Transformation
- Lead the delivery of a backlog of ~120+ change requests across services, fundraising and research teams
- Redesign and optimise architecture to improve usability, efficiency, and reporting
- Configure and customise Salesforce to meet evolving organisational needs
- Work closely with internal stakeholders to prioritise and deliver system improvements
- Improve data structures, workflows, automation, and reporting capabilities
- Ensure system scalability and alignment with best practices
AI and Digital Innovation
- Identify opportunities to implement AI tools across the organisation
- Create proposals for SMT approval
- Develop practical AI use cases (e.g., automation, reporting insights, supporter engagement, service delivery enhancements)
- Integrate AI capabilities into existing systems where appropriate (currently using Microsoft platform)
- Support digital transformation initiatives beyond Salesforce, including PowerBI
Project Delivery
- Alongside the Head of Business Support, develop and manage a structured delivery roadmap for the change programme
- Ensure timely delivery of improvements within the 12-month contract
- Document system changes and ensure knowledge transfer to internal teams
Key Skills & Experience
- Experience as a Salesforce Administrator/Developer (Salesforce certifications desirable)
- Developer best practice approach
- Strong experience delivering CRM transformation or optimisation projects
- Experience in AI tools and other applications in a business environment
- Strong stakeholder management and communication skills
- Self-starter with the ability to work independently and drive outcomes
- Good communication skills to collaborate with management
What Success Looks Like
- Significant reduction or elimination of Salesforce change backlog
- Improved system usability and staff satisfaction
- Successful implementation of practical AI solutions across key areas
- A scalable, efficient CRM platform aligned with organisational needs
- An embedding of digital platforms and solutions throughout the organisation
Apply by Sunday 26th July.
Pay: €60,000.00-€80,000.00 per year
Benefits:
Work Location: Hybrid remote in Ballincollig, County Cork
