Full Time, Permanent Position
UL Sport Arena
University of Limerick
UL Sport is one of Ireland's leading sports and leisure providers, serving the University of Limerick community and the wider public. Our leading sports and leisure facilities welcome thousands of members, students, athletes and visitors each year. We are committed to creating an environment where everyone feels welcome, supported and encouraged to achieve their health, fitness and wellbeing goals.
About our Role
We have an exciting opportunity for a full-time Receptionist to join our team at UL Sport Arena, University of Limerick.
As the first point of contact for members, students, visitors and guests, the Receptionist plays a key role in creating a positive experience for everyone who enters our facility. This position is ideally suited to an enthusiastic, customer-focused professional who enjoys working with people and takes pride in delivering exceptional service. As this role typically starts at 6.15am three times a week on average with two later starts also, it is well suited to someone who enjoys early mornings and takes pride in helping to create a welcoming and positive atmosphere from the moment our doors open.
The successful candidate will be the face of UL Sport, helping to create a welcoming atmosphere where people feel they belong and are part of a vibrant, inclusive community. Working in a fast-paced environment, you will support the day-to-day operation of reception services while ensuring a consistently high standard of customer care.
Key Responsibilities
This is a dynamic role where every day brings something different, but responsibilities will include:
- Providing a warm, professional and welcoming experience for all members, customers and visitors
- Acting as the first point of contact for enquiries in person, by phone and via email
- Managing member check-ins and ensuring efficient reception operations throughout the day
- Processing memberships, bookings, renewals and payments accurately
- Maintaining customer and membership records in line with GDPR requirements
- Promoting UL Sport programmes, services, facilities and events
- Handling customer queries and resolving issues in a professional and timely manner
- Supporting the coordination of facility bookings and daily schedules
- Operating point-of-sale systems and balancing transactions when required
- Assisting with administrative duties and providing support to the wider UL Sport team
- Ensuring reception, customer-facing areas and information displays are maintained to a high standard
- Contributing to a positive culture that promotes inclusion, wellbeing and community engagement
The ideal candidate will be
· Passionate about delivering outstanding customer service as well as all things sport
· Friendly, approachable and confident interacting with a diverse range of customers
· Experienced in a customer-facing role and comfortable working at a busy reception desk
· Highly organised, with strong administrative and multitasking skills
· An excellent communicator with strong interpersonal skills
· Proficient in Microsoft Office, IT systems and other administrative systems with a high level of attention to detail and accuracy
· Accurate, detail-oriented and capable of maintaining confidential information
· Comfortable working independently while also contributing as part of a team
· Committed to creating an environment where all members feel welcome, valued and included
A flexible team player with a collaborative mindset – this role involves a flexible work schedule
Requirements and Qualification
· Previous experience in a reception, customer service, administrative or hospitality role is desirable
· A qualification in business administration, customer service or a related discipline would be an advantage
· Experience working in a sports, leisure, fitness or hospitality environment is desirable but not essential
Benefits Include
· Access to UL Sport facilities
· Beautiful campus location
· Access to an Employee Assistance Programme (EAP) for wellbeing support.
Working Hours and Contract
· Full-time position
· 6.15am start time three times a week, with two later morning starts
· This role is predominantly Monday to Friday, with occasional Saturday working required to meet business needs.
Closing date: For applications is the 12th of August 2026.
Shortlisting will apply and candidates will be short-listed based on the information provided.
UL Sport is proud to support a diverse and inclusive working environment and is an equal opportunities employer.
Benefits:
- Employee assistance program
- Employee discount
- Gym membership
- On-site gym
Application question(s):
- Are you availible to start work at 6:15am three times a week?
Work Location: In person
