About Bellew Electrical Wholesale Ltd
Bellew Electrical Wholesale Ltd is one of Ireland's leading electrical wholesalers, providing high quality electrical products, technical expertise, and exceptional customer service to residential, commercial, and industrial customers across Ireland and Northern Ireland. Founded in 2007 as a family-run business by qualified electricians, the company has grown into a trusted industry partner with branches in Dundalk, Drogheda, Castleblayney, and Crossmaglen, supported by a central distribution warehouse and head office in Dundalk.
At Bellew Electrical, we are committed to delivering innovative solutions and reliable service to electrical contractors, installers, and businesses. Our success is built on strong customer relationships, technical knowledge, and a dedicated team that includes experienced sales professionals and qualified electricians who provide expert advice and support. We pride ourselves on helping customers find the right solutions for their projects while maintaining the highest standards of quality, service, and professionalism.
As a growing business, Bellew Electrical continues to invest in its people, products, and services, strengthening its position as a trusted supplier within the electrical and renewable energy sectors. Our mission is to provide dependable electrical solutions, expert support, and efficient delivery services that help our customers succeed.
Role Overview
The Warehouse Supervisor & B2B Solar Technical Support is responsible for overseeing the efficient day-to-day operation of the warehouse while providing technical assistance and product support to business customers, installers, contractors, and commercial clients. The role involves managing inventory, coordinating goods receipt and dispatch, maintaining warehouse standards, and ensuring accurate stock control. In addition, the successful candidate will provide technical support for solar PV products and systems, assist with product selection, troubleshoot technical issues, resolve customer queries, and support clients throughout the installation and post installation process. Acting as a key point of contact for both operational and technical matters, the successful candidate will work closely with the sales, procurement, operations, and installation teams to ensure exceptional customer service, efficient warehouse operations, and successful project delivery.
Key Responsibilities
- Provide first-line technical support to B2B Clients, installers, and solar contractors.
- Respond to technical enquiries relating to solar PV systems, inverters, batteries, EV chargers, and associated renewable energy products.
- Diagnose and troubleshoot equipment, system performance, and installation issues. Assist customers in identifying suitable solar and renewable energy solutions based on project requirements.
- Support installers during the commissioning and operational stages of solar installations.
- Deliver product and technical guidance to customers before, during, and after
- Liaise with manufacturers and suppliers to resolve technical issues and warranty-related matters.
- Maintain accurate records of customer enquiries, support cases, and resolutions. Work collaboratively with the sales team to provide technical input for customer proposals and quotations.
- Stay informed of industry developments, emerging technologies, and product updates within the renewable energy sector.
- Ensure all work is carried out in compliance with company procedures, health and safety requirements, and industry standards.
- Provide a high level of customer service while maintaining professional communication with clients and stakeholders.
- Manage the daily Solar operations of the warehouse and distribution activities. Oversee the receipt, storage, handling, and dispatch of Solar products.
- Monitor and maintain inventory accuracy through regular stock checks and control procedures.
- Coordinate deliveries and collections to ensure timely customer service.
- Maintain warehouse organisation and ensure products are stored safely and efficiently. Supervise warehouse staff and allocate daily tasks where required.
- Ensure compliance with health and safety regulations and company procedures. Identify opportunities to improve warehouse efficiency and productivity.
- Manage stock replenishment and coordinate purchasing requirements with suppliers. installation.
Essential Requirements
- Previous experience in a solar energy, renewable energy, or technical support environment.
- Strong understanding of solar PV systems and related renewable energy technologies.
- Experience providing customer-facing technical support.
- Excellent communication and problem-solving skills.
- Ability to explain technical concepts clearly to customers and non-technical stakeholders.
- Strong organisational and administrative skills.
- Proficiency in Microsoft Office and CRM systems.
Desirable Requirements
- Experience supporting commercial and residential solar installations.
- Knowledge of battery storage systems and EV charging solutions.
- Previous experience working with solar distributors, installers, or renewable energy companies.
- Relevant renewable energy, electrical, or technical training certifications.
Key Competencies
- Technical troubleshooting
- Customer service excellence
- Problem solving and analytical thinking
- Communication and interpersonal skills
- Attention to detail Teamwork and collaboration
- Time management and organisation
Pay: €40,000.00 per hour
Benefits:
- Bike to work scheme
- Company pension
- Employee discount
- On-site parking
Work authorisation:
Work Location: In person
