Main Purpose of the Role:
As a Spa Therapist, you will play a key role in providing a relaxing, luxurious, and rejuvenating experience for all guests. You will be responsible for delivering a wide range of spa treatments to the highest standard while leading a team of therapists. Your passion for wellness, attention to detail, and exceptional guest service will contribute to creating an unforgettable spa experience.
About The Role
Key Responsibilities
Guest Service Excellence
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Provide exceptional spa treatments, including facials, massages, body treatments, and any other specialised services to meet guests' needs.
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Tailor each treatment to individual guest preferences, offering professional advice and recommendations for products or services.
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Create a relaxing and comfortable environment, ensuring the spa remains a peaceful, clean, and welcoming space.
Team Support
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Work collaboratively with the wider spa and hotel team to ensure a seamless guest experience.
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Support daily spa operations by communicating maintenance concerns, stock requirements, or guest feedback to management.
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Demonstrate flexibility and professionalism while adapting to the needs of the business.
Treatment and Service Delivery
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Perform a variety of spa treatments, including massages, skin care, body wraps, and other therapeutic services, maintaining the highest standards of hygiene and safety.
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Ensure all treatments are delivered on time, with attention to detail and a focus on guest relaxation and comfort.
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Stay up to date with industry trends and incorporate new treatments or techniques as required.
Sales and Upselling
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Recommend spa products to guests based on their needs and preferences, driving product sales and enhancing the guest experience.
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Upsell additional treatments, packages, or services to increase revenue and improve guest satisfaction.
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Ensure the retail area is well-stocked and displays are properly maintained.
Guest Experience Enhancement
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Provide an outstanding guest experience by ensuring guests feel pampered and well-cared for throughout their visit.
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Handle guest inquiries and requests professionally, resolving any issues promptly and efficiently.
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Ensure all guests’ needs are met, from providing information about spa services to recommending relaxation routines.
Health and Safety Standards
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Adhere to the highest standards of cleanliness and hygiene, ensuring that all treatment rooms, equipment, and products are maintained to a high level.
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Follow health and safety guidelines to ensure the well-being of guests and staff, including ensuring that equipment is regularly sanitised.
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Maintain a strong knowledge of contraindications and ensure that all treatments are performed safely.
Administration and Record Keeping
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Maintain accurate records of guest treatments, preferences, and health considerations to personalise future visits.
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Manage spa bookings, ensuring schedules are adhered to and guest expectations are met.
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Assist with managing the stock of spa products, ensuring that inventory is up to date and items are ordered when necessary.
Team Collaboration
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Work closely with other spa team members to create a seamless experience for guests, from arrival to departure.
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Communicate effectively with other hotel departments to ensure a cohesive guest experience across the hotel.
Spa Maintenance and Upkeep
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Utilise gaps in the schedule, including cancellations, to maintain the spa environment.
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Clean and organise treatment rooms, changing rooms, and spa areas, ensuring all equipment is sanitised.
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Manage spa laundry, ensuring towels, robes, and linens are clean, fresh, and ready for use.
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Ensure all areas of the spa are consistently tidy, organised, and inviting.
Candidate Profile
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Qualified Spa Therapist (ITEC or equivalent) with hands-on experience in facial and body treatments.
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Strong customer service and communication skills with a positive and professional approach.
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Fluent in English with the full legal right to work in Ireland.
Working Hours:
As per the schedule provided, including weekends, evenings, and public holidays when necessary.
Working Conditions:
This position involves working in a spa environment, requiring a focus on physical work, interaction with guests, and ensuring the spa is well-maintained.
About The Killarney Park Hotel:
The Killarney Park Hotel is a luxurious five-star hotel renowned for providing exceptional service and outstanding spa experiences. As part of our team, you will play a key role in delivering a superior spa service to our guests while maintaining a calm, relaxing atmosphere.
Required Criteria
Skills Needed
About The Company
We are an independent, family-owned hotel with a story that started in the 1930s when Marie O'Sullivan, just fourteen years old, began working in her aunt's guesthouse (which she eventually bought and ran herself.)
That spirit of hard work, resourcefulness, and determination still guides everything we do today. Being family-owned means we can make decisions based on what is right—for our guests, our team, our environment, and our community—not just what is profitable.
We believe that true luxury is not about being flashy or formal. It is a much quieter, warmer, kinder thing. It is about creating a place where people feel genuinely welcome and cared for, and that starts with how we treat one another.
Company Culture
What we stand for matters
Working at The Killarney Park means joining a team that values bravery, authenticity, and belonging.
means speaking up with new ideas, taking ownership of your role, and doing things the right way even when it is challenging.
means bringing your real self to work. We do not want you to follow scripts or put on a fake smile; we want your natural warmth to shine through.
means making sure everyone feels welcome and valued - our guests, and your teammates, too.
These are not just nice words. They guide how we show up, how we work, and how we make a difference every day.
Company Benefits
Working at The Killarney Park means being part of a close-knit, five-star team that values warmth, professionalism, and genuine hospitality. We’re proud to support our people with meaningful benefits, learning and development opportunities, and a positive, respectful workplace culture.
Perks of Being Part of Our Team:
Learning & development programmes to grow your skills and career
Team parking
Complimentary meals while on duty
50% off spa treatments and 20% off spa products
Special off-peak accommodation rates for friends and family
50% off meals in the restaurant or bar
10% off orders in Luna Coffee & Wine
Team Charity Day participation
Bike to Work scheme
Monthly team social events and a full yearly social calendar
Monthly reward and recognition scheme
€500 Team Referral Scheme
At The Killarney Park, your career journey matters.
Employee development programs, Employee discounts, Free parking, Cycle to work, Free work laptop, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Annual Rise, Employee of the Month, Employee Recognition Scheme, Annual performance review, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Staff celebration events, Company employee App
Salary
Not disclosed
