Job Description:
Title: Receptionist & Sales Support
Reports to: Office Manager
Job Objective:
The Receptionist & Sales Support is the first point of contact for our customers. You will have responsibility for handling all incoming customer enquiries and orders by phone, e-mail or through our web store. You will build trust and loyalty with customers by managing and processing their orders, handling and resolving delivery issues and complaints and proactively upselling Coffee Perfection products. You will ensure high levels of customer care and maintain a professional and friendly attitude towards customers at all times.
Key Responsibilities;
Reception Duties:
- Greet customers, visitors and suppliers in a friendly and professional manner.
- Answer and direct incoming telephone calls.
- Respond to emails and general enquiries.
- Maintain a tidy, welcoming reception area.
Sales Support:
- Process customer orders accurately and efficiently.
- Liaise with customers regarding orders, deliveries and product enquiries.
- Maintain and update customer records in the company system.
- Support the sales team with administrative tasks and reporting.
Administrative Duties:
- Maintain accurate filing and office records.
- Assist with invoicing and general administration when required.
- Support other departments during busy periods.
- Ensure company procedures and confidentiality requirements are followed.
Skills and Experience:
- Previous experience in a receptionist, administration or customer service role is desirable.
- Strong communication and interpersonal skills.
- Excellent organisational and time management abilities.
- Good knowledge of Microsoft Office (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- High level of accuracy and attention to detail.
- Professional appearance and manner.
Personal Qualities:
- Friendly and approachable.
- Reliable and punctual.
- Positive attitude with a willingness to learn.
- Able to multitask and prioritise workload.
- Customer-focused with excellent problem-solving skills.
Working Hours:
Full-time, Monday to Friday (hours as agreed).
Performance Expectations:
- Deliver excellent customer service at all times.
- Support the sales team in achieving company objectives.
- Complete administrative tasks accurately and within deadlines.
- Maintain a professional image when representing the company.
- Contribute positively to the overall efficiency of the office.
Job Type: Full-time
Pay: From €35,000.00 per year
Benefits:
- Company events
- Employee discount
- On-site parking
Education:
- Leaving Certificate (preferred)
Experience:
- Customer Service: 2 years (preferred)
- Administrative: 2 years (preferred)
Language:
Work Location: In person
