We are seeking a highly organised, empathetic, and proactive Medical Secretary to join our team on a fixed-term basis.
As the first point of contact for our patients and referrers, you will deliver a premium, caring administrative service. You will play a pivotal role in managing consultants' clinics, streamlining patient pathways, and ensuring the smooth day-to-day operation of our department.
Patient Relations & Front-of-House
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Act as the welcoming voice and face of the clinic, managing patient calls, messages, and enquiries with sensitivity.
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Register patients, manage referral letters, and schedule appointments, clinics, and procedures.
Clinic & Practice Management
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Prepare clinics by ensuring all patient files, charts, referral letters, and relevant test results are triaged and available.
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Meet and greet patients, coordinate follow-up appointments, track medical charts, and manage "Did Not Attend" (DNA) protocols.
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Provide fast and accurate medical typing for clinic letters, follow-up correspondence, and inpatient discharge summaries.
Financial & IT Administration
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Process, receipt, and reconcile clinic payments and patient invoices.
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Utilize multiple IT platforms daily (knowledge of the MediTech system is a distinct advantage).
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Ensure precise and secure data entry, maintaining strict patient and staff confidentiality in line with hospital policy.
Team Collaboration
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Work seamlessly with the wider administrative team, providing cross-cover for phone lines, clinics, and leave as required.
Experience & Qualifications:
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Education: A good standard of education (Leaving Certificate or equivalent).
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Healthcare Experience: Previous experience in a similar secretarial or administrative role within a healthcare/hospital setting is essential.
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Medical Typing: Fast, accurate audio/dictation typing skills with a strong command of medical terminology is essential.
Skills & Attributes:
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IT Literacy: Proficient in MS Office (Word, Excel, Outlook). Ability to learn and adapt to multiple hospital systems quickly.
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Communication: Exceptional interpersonal and telephone skills, with a patient-centered, empathetic approach.
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Organization: A proven multi-tasker who can stay calm and focused under pressure in a busy environment.
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Work Ethic: Highly discreet, professional, and capable of using your own initiative while working effectively within a team.
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A dynamic and supportive working environment.
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37-hour working week with flexibility.
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Competitive salary tailored to your experience.
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Generous annual leave package.
MATER PRIVATE NETWORK IS AN EQUAL OPPORTUNITES EMPLOYER.
