Role Title: Clinical Call Centre Nurse
Location: Naas Road, Dublin (Hybrid)
Contract: Permanent, Full time
Vhi Health & Wellbeing DAC currently has a permanent, full time vacancy for the position of Clinical Call Centre Nurse based on the Naas Road (Hybrid).
Our Clinical Call Centre Nurses ensure that every patient contacting the Vhi Clinical Call Centre receives direct and appropriate care and an excellent healthcare experience, by assessing and identifying their needs, following a standardised triage protocol, offering a clinical option or healthcare advice and implementing and monitoring the patient's medical plan and treatment.
To work in other H&W services where the need arises, either to maintain clinical skills or to support the provision of other H&W services.
About us
Our purpose at Vhi is to help our customers and patients live longer, stronger and healthier lives. A big part of delivering this purpose is to create a workplace culture where all colleagues feel connected, informed and motivated to do their best work. At Vhi, we have a set of shared values that drive the kind of behaviour we want and that will support colleagues to grow, develop and play a key part in our success.
Leading the way in private healthcare, we now offer an extensive range of career options across several specialities within the healthcare space, including in: urgent care, planned care, primary care, health screening, hospital @ home, women’s health, pharmacy, digital health, out of hours emergency dental care, and nurseline 24/7. The efficient running of these services is made possible by our teams of highly skilled healthcare professionals.
What we offer:
As a member of the Vhi team, you will receive a comprehensive benefits package, which includes:
- Competitive salary
- Annual bonus
- Pension
- Health insurance for you and your family
- Income protection in the event of illness
- Hybrid working model
- Ongoing training and development
- Sports and social club
What you will do:-
Work a flexible 24/7 rota to support Vhi members and act as the first clinical point of contact within the Clinical Call Centre.
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Assess, triage and prioritise patients using approved clinical protocols, decision-support software, and professional clinical judgement.
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Provide evidence-based advice, treatment recommendations, referrals, and signposting to the most appropriate healthcare services.
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Document all patient interactions accurately and maintain up-to-date electronic health records (EHRs) in line with clinical and organisational requirements.
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Respond to requests for physician referrals and urgent care appointments, ensuring a high standard of patient care and experience.
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Collaborate effectively with clinical and non-clinical colleagues to support the delivery of a safe, efficient, and member-focused service.
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Maintain and develop clinical competence through participation in departmental rotations, continuous professional development, training and adherence to Vhi policies, procedures and guidelines.
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Contribute to service quality and improvement initiatives through participation in clinical audits, projects and the training and support of new team members.
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Maintain patient confidentiality and deliver care that respects individual, cultural and social differences.
What you will need to be successful:-
Must be registered on the General Division of the live register of nurses kept by the Nursing and Midwifery Board of Ireland.
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Minimum 2 years’ experience working in an acute hospital environment within the last 5 years is essential.
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Minimum degree: Bachelor of Science in Nursing.
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Emergency department or urgent care experience is desirable.
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Paediatric and contact centre experience is desirable.
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Possess significant influencing and negotiating skills and have the ability to engage, build and sustain relationships.
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Excellent planning and organisational skills with ability to prioritise appropriately.
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Work effectively with the Clinical Call Centre and all other departments within Vhi to ensure holistic and integrative care is delivered efficiently and effectively.
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Demonstrate alignment with the Vhi values.
Sustainability
At Vhi, we believe that the health of people and the health of the planet are interconnected. That’s why we’re on a journey towards an integrated model of healthcare that puts people and the planet at its heart.
Our Commitment to Inclusion and Accessibility
At Vhi, we are on a continuous journey to build an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives.
We are committed to providing reasonable accommodations at every stage of the recruitment process for candidates with disabilities, neurodivergence, or medical conditions. If you require an accommodation, please contact, and a member of our recruitment team will be in touch via email.
Any information you provide will be treated confidentially within the recruitment team and used solely for the purpose of determining and providing appropriate accommodations during the application and recruitment process.
Vhi is an equal opportunities employer.
Ready to start your journey? Apply now
