Run our front desk like it's yours. The Lakeside Manor is a family-run lakeside hotel in Virginia, Co. Cavan - 31 bedrooms, bar, restaurant, terrace and a full diary of weddings and events - and we're hiring an experienced front office professional to be the senior presence on our desk. You'll often be the one in charge of the guest experience on your shift: trusted to fix things on the spot, to show wedding and event enquirers around, and to make the arrival and the goodbye the best part of someone's day.
What you'll own
- The guest journey at the desk - arrivals, departures and everything between, run to a standard you set
- Enquiries and complaints, resolved end-to-end - with real authority to make small goodwill gestures on your own call
- Wedding, event and group enquiries: responding promptly, showing the space, holding dates and preparing provisional bookings for sign-off
- Front-of-house hosting - greeting, seating, keeping the welcome warm
- Daily reconciliation, reports and PMS housekeeping (we use Mews - we'll train you on it if you know Opera, Hotsoft or similar)
- Coaching reception colleagues as the team grows
What we're looking for
- 2+ years in hotel reception / front office (essential)
- A calm, warm complaint-handler who protects both the guest and the business
- An eye for the sale - the event enquiry, the upgrade, the return booking
- Organised and accurate with billing, reports and handovers
- Fluent English and the right to work in Ireland
What you'll get
- €16.50–€18.00 per hour, placed on experience and reviewed after probation, plus a share of tips
- Meals on duty, free on-site parking and uniform provided
- Bike-to-work scheme, employee assistance programme and pension access
- Development through our Academy with a defined route to Front Office Supervisor / Duty Manager
- A family-run house where your ideas are heard and used - you report straight to our Deputy GM
Pay: €16.50-€18.00 per hour
Benefits:
- Bike to work scheme
- Company pension
- Employee assistance program
- Employee discount
- Food allowance
- On-site parking
- Sick pay
Ability to commute/relocate:
- Virginia, County Cavan: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Which PMS have you used? (Mews, Opera, Hotsoft, other)
Experience:
- Front desk: 2 years (required)
Language:
Work authorisation:
Work Location: In person
