Front Office Supervisor
Moxy Dublin Docklands by Marriott
Location: East Wharf, East Wall, Dublin 3
Ready to lead the welcome with style and confidence?
Moxy Dublin Docklands is looking for a dynamic, guest-focused Front Office Supervisor to help us set the tone from day one. If you love creating memorable first impressions, thrive in a fast-paced environment, and know how to lead a team with flair, this is your moment.
As part of our crew, you’ll play a key role in shaping the guest experience and leading the front office crew to deliver Moxy’s signature vibe, fun, friendly, and full of personality.
What You’ll Do
- Supervise daily front office operations, including check-ins, check-outs, and guest services.
- Lead, train, and support the front office team to deliver exceptional service.
- Ensure smooth coordination between front office, housekeeping, and other departments.
- Handle guest inquiries, complaints, and special requests with professionalism and positivity.
- Monitor room availability, reservations, and billing accuracy.
- Step in to assist with front desk duties when needed - because we’re all in this together.
- Keep the team informed, motivated, and aligned with daily goals.
Health & Safety Responsibilities
- Ensure all team members follow health, safety, and hygiene procedures.
- Monitor safe use of equipment and report any issues promptly.
- Maintain a secure and welcoming environment for guests and staff.
Customer Care Focus
- Lead by example in delivering friendly, helpful service that reflects the Moxy brand.
- Handle guest interactions with warmth, efficiency, and a can-do attitude.
- Ensure a smooth and enjoyable experience from arrival to departure.
SOP Compliance & Review
- Ensure all front office tasks follow Standard Operating Procedures (SOPs).
- Support training and refreshers to keep the team up to date.
- Identify and implement improvements in efficiency and guest satisfaction.
Brand Standards & Flexibility
- Uphold Marriott and Moxy brand standards in service, presentation, and guest interaction.
- Be flexible and hands-on—supporting other departments when needed.
- Embrace the dynamic nature of a Moxy environment with energy and enthusiasm.
Communication
- Maintain clear, respectful communication with the team and other departments.
- Provide feedback, updates, and performance insights to management.
- Participate in team briefings and contribute to a positive, collaborative culture.
What You Bring
- Previous experience in a front office supervisory role or similar hospitality leadership position.
- Strong communication skills and a proactive, problem-solving mindset.
- Ability to lead, motivate, and train a diverse team.
- Good organizational skills and attention to detail.
- Flexible schedule, including availability for weekends and holidays.
- Positive energy and a passion for creating great guest experiences.
Why Join Us?
- Be part of a fun, fast-paced, and stylish hotel brand.
- Competitive pay and employee perks through Marriott’s global network.
- Great development and training opportunities.
- Work in a culture that celebrates individuality, teamwork, and creativity.
Ready to lead the welcome and bring your energy to the Moxy crew? Apply now and help us deliver a guest experience like no other!
Job Type: Full-time
Application question(s):
Work authorisation:
Work Location: In person
