Redcastle Hotel is currently recruiting for a Reservations Agent to join the team.
The ideal candidate for this role will be a confident, organised person who has excellent attention to detail and guest care skills. This position operates on 5 days out of 7 Roster, with shifts from 12pm to 8:30pm. Flexibility to work weekdays and weekends is essential.
Key Duties & Responsibilities:
- Answer in-coming calls and emails from prospective guests. Ensuring that all are dealt with in a prompt, efficient and professional manner.
- To answer the hotel telephone to the agreed company standards.
- To anticipate guests needs and ensure that the level of service provided is above and beyond guest expectation.
- To complete departmental checklist daily.
- To develop a strong working relationship with colleagues in your department and related departments.
- To convert enquiries to a sale, passing on new business leads to the Sales team.
Experience/Qualifications
- A friendly positive can-do-attitude * Must be fluent in English, both written and oral*.
- Strong customer care skills.
- Ability to organise and prioritise.
- Experience with Opera is desirable.
- Having knowledge of third-party websites is desirable.
Work Location: In person
