Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Certified as a GREAT PLACE TO WORK®, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
To communicate with incoming guests regarding their on-site arrangements including but not limited to the areas of in-house dining, golf, spa as well as assisting with transportation and on-site leisure activities.
To provide, in a timely manner, comprehensive, personalised, well laid out itineraries for incoming guests which include details on accommodation, golf, transportation, restaurant reservations and any other activities as required by our clients.
To provide a daily amenities list to the relevant departments for preparation and circulation.
To update the hotel’s internal online diary (DM Book Pro) on a daily basis with relevant information pertaining to incoming guests.
To provide back of house, email support to the front of house Concierge team by dealing with incoming emails from
guests requiring assistance or advice on activities in the local area / local dining experiences / local events.
To upsell the hotel’s on-site signature programs.
To take on specific projects as designated by the Front of House Manager.
The successful candidate will be required to work weekends, early mornings or late evenings as part of the Attaché/Concierge roster. Attaché/Concierge service is provided 7 days a week during the summer season.
Graciously responds to all incoming calls, applying thorough knowledge of the property to effectively assist callers and respond to all guest queries.
Skillfully services hotline calls, ensuring guests needs are fully met.
Conveys messages accurately and timely and route calls efficiently.
Ensures wake up requests are accurately delivered without fail.
Provides information about hotel services to guests.
Knows what action to take when an emergency call is required including fires and any other risk or threat
Logs all issues in the correct manner using the correct system, Hotsos and IT.
Monitors automated systems including fire alarms and telephone equipment when the engineering and maintenance department is closed.
Assists in reporting telephone equipment or service complaints and problems to Manager and Duty Manager.
Assist the front desk in preparing arrivals for guests, cutting keys and any other items that may arise.
Participate in training programmes as required.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.
