Job Description
Department: Customer Experience
Title: Customer Experience Agent
REPORTING TO: Customer Experience Manager
PURPOSE OF THE ROLE
Commitment to delivering exceptional and inspiring service to every customer. This role is centred around creating positive experiences and ensuring customer satisfaction through attentive, solution-oriented support.
KEY DELIVERABLES AND RESPONSIBILITIES
· Respond promptly to customer inquiries across all channels and proactively provide feedback to improve the efficiency and effectiveness of the customer service process
· Communicate with customers effectively through multiple channels, including phone calls, email, and the CRM system
· Communicating and coordinating with colleagues and Operations as necessary.
· Cash handling and end of day cash procedures
· Compiling, revising and updating business SOP’s
· Realtime monitoring of routes to communicate with customers efficiently.
· Proactively schedule and deliver communications to customers regarding any route disruptions or amendments, ensuring timely updates and minimizing service impact
CORE COMPETENCIES
· At least 1 years of experience in a customer service role, preferably within a fast-paced environment, demonstrating the ability to manage high volumes of inquiries while maintaining quality service
· The ability to multitask and work well as part of a team and at times work independently as the situation requires.
· Knowledge of Microsoft systems and CRM systems such as Salesforce / HubSpot preferred but not essential.
Knowledge of the Irish language is preferred but not essential
Job Type: Part-time
Pay: €14.75 per hour
Benefits:
- Bike to work scheme
- Company events
- Employee assistance program
- Employee discount
- Free or subsidised travel
- Wellness program
- Work from home
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
