Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We have an opportunity for a Customer Service Administrator to join the Retailer Services Centre team. The role responsibilities include the following but not limited to:
- Consistently providing expert customer service to our retailer community in a friendly and professional manner.
- High Quality handling of queries, including call and email queue management,
- Playing an active role in supporting our service excellence model across the business.
- Identifying and sharing ideas within the team to improve processes and overall retailer communications.
- Analysing call and query patterns to identify opportunities for better service.
- Contributing towards creating the best team environment.
The ideal candidate will have:
- A minimum of 2 years’ experience in a busy and productive customer focused environment.
- Competency in PC packages including the MS office suite and Excel in particular.
- Previous experience in using in-house data-base systems and spreadsheets etc.
- A strong commitment to providing the best customer experience coupled with excellent communication and interpersonal skills.
- The ability to work using initiative and to complete tasks to a high degree of accuracy and quality while contributing to the overall team goals.
- A proven ability to work in a fast paced environment with a varied and challenging workload.
- Previous experience in a customer service role, working to deadlines and/ or exposure to Musgrave processes and systems would be of distinct advantage.
