Where we Work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye.
We're excited to share that this is a hybrid position! You'll join us in the office two days a week and enjoy the flexibility of remote work on the other days. We can't wait to welcome you to our team!
About this role:
We are looking for an Enterprise Renewals Manager to help us grow our revenue base and continue to drive world class retention and renewal rates. This role will partner with our Customer Success and Account Executive team to maintain and grow our account base.
The Renewal Manager will proactively manage a portfolio of 150+ client renewals ensuring on-time customer retention and high dollar over dollar renewal rates.
What you'll be doing:
Proactively report to senior management on the portfolio of accounts, focusing on goal attainment and recommended course corrections
Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription
Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client
Leverage the renewal activity to promote upsells alongside Account Executives
Directly negotiate all terms with client procurement teams
Prepare proposals, including renewal rate calculations, and contract preparation
Work closely with Finance and Legal teams to ensure all contracts are accurate
Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy
Respond to questions from Customer Success Managers, Account Executives and UFB leadership on any aspect of the renewal
Maintain a 4-month rolling forecast and track sales activity in SFDC
3-4 years of B2B SaaS renewals experience working with Enterprise customers and comfortable managing deal sizes >$100k
Ability to negotiate terms for complex deals while maintaining great client relationships
Superior time management skills; excellent attention to detail
Solid experience managing clients with Salesforce.com, Gainsight a plus
Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together
Posting Date: 6th July 2026
Application Window:
We anticipate the application window will be open until 17th August 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.
