Client Success & Growth Manager
Location: Dublin
Job Type: Full-Time
About the Role
We're looking for a proactive and commercially minded Client Success & Growth Manager to join our growing team.
This is a varied role that combines client relationship management, project coordination, and business development. Working closely with the business owner, you'll become a trusted point of contact for clients, helping coordinate projects, maintain strong relationships, and identify opportunities to help businesses grow through technology.
A key part of the role is developing a genuine understanding of how our clients operate. Rather than simply discussing websites, you'll take the time to learn about their business processes, day-to-day challenges, and long-term goals. By understanding how each business works, you'll help identify opportunities where digital solutions, workflow improvements, automation, customer portals, CRM systems, or bespoke business administration tools could create real value.
Alongside supporting existing clients, you'll also help develop new client relationships through networking, referrals, industry events, and introductory meetings. This is a relationship-focused role for someone who enjoys engaging with people, asking the right questions, and helping businesses find better ways of working.
Key Responsibilities:
- Build and maintain strong relationships with existing clients.
- Proactively engage with clients through regular check-ins and follow-up meetings.
- Develop and nurture relationships with prospective clients.
- Learn how clients' businesses operate, including their processes, challenges, and objectives.
- Identify opportunities for digital improvements, automation, bespoke business systems, CRM platforms, customer portals, and other technology solutions.
- Coordinate digital projects from initial discussion through to completion.
- Act as the main liaison between clients, designers, developers, and external partners.
- Keep projects organised, ensuring clear communication, timelines, and expectations.
- Represent the business at networking opportunities and relevant industry events.
- Contribute ideas that improve client experience, internal processes, and business growth.
About You
You'll enjoy building relationships, understanding how businesses work, and helping clients solve problems.
You'll ideally have:
- Excellent communication and interpersonal skills.
- Strong organisational and project coordination abilities.
- Confidence speaking with business owners and decision-makers.
- A proactive and commercially aware mindset.
- A genuine interest in learning how businesses operate.
- The ability to identify opportunities and think beyond the immediate project.
- Strong organisational skills and the ability to manage multiple priorities.
- A positive, professional, and solutions-focused attitude.
Previous experience in account management, customer success, project coordination, business development, recruitment, hospitality management, operations, or another client-facing role would be advantageous.
Experience in digital services or technology is beneficial but not essential—we're more interested in your ability to build relationships, understand businesses, and create opportunities.
What We Offer
- Salary of €40,000–€48,000 depending on experience.
- Performance-related bonus opportunities.
- A varied role with genuine responsibility and autonomy.
- The opportunity to play a key role in the continued growth of an ambitious business.
- A collaborative environment where your ideas, initiative, and relationships will have a direct impact.
Pay: €40,000.00-€48,000.00 per year
Application question(s):
- Please describe your experience in client-facing roles.
- Please provide a brief outline of your experience with digital solutions. This could include websites, CRM systems, business software, workflow automation, AI tools, or other technology used to support businesses. Please describe your role and level of involvement.
- Describe a situation where you took the time to understand how a business operated and identified an opportunity to improve its processes or systems. What was your involvement, and what was the outcome?
- This role involves proactively engaging with existing and prospective clients, including by phone, email, networking, and face-to-face meetings. Please describe any experience you have developing client relationships or generating new business opportunities.
Work Location: In person
