Customer Service Representative | Ireland | 13 Nov 2018
I've worked in several companies for 20+ years, since then I moved to eBay and its the best career move ive made
Ignore the hatters, they will rarely be happy no matter where they are.
Ive worked in a lot of sector's, travel and tourism, food and beverage, sale and marketing, pharmaceutical sales, recruitment and human resources and I can honestly tell you moving to eBay was the best move of my life let alone my career.
You work on targets, this helps you stay motivated and challenged, if you care about making a service great for others then this is your company.
The benefits of working for eBay are next to none, health care life insurance and so many social events I've never wanted to be with my colleague more in any other company.
The pay is good, you have many incentives, but it's simple if you are a good worker, and are a valuable employee you are rewarded, if you are a person who wants to get paid for doing nothing this isn't your place.
eBay strives on satisfaction both for it's members and employees.
So if your looking for an excellent work like balance, a management and training team that want you to succeed and a company you can work in with out fear or worry then join. It's the best move you will ever make. And if you do join and your struggling, be smart and ask for help before you give up, be open to improvements and you will be climbing the career ladder in life in no time.
ProsOut of office events, health insurance, career growth, yearly schedule with 8 out of 10 weekends off
ConsSalarys aren't matched when you are leaving a company, so you might have to take a pay cut but with good performance, you will be making money in a less stressed enviroment I gurantee
It depends who you are and which department you work
I worked for Ebay for almost 7 years and I got sick because of too much stress. I was an agent who wanted to work with a foreign language rather than my native language so after working 3 years there, they accepted to put me in a different team but it was really hard to change. I don't forget this amazing team spirit that took me too long to understand. I wanted to do everything by myself and did not understand the concept of working as a team at the time. At the time i was working there, there were 9 metrics and 1 was individual work & another one was collective work. It was extremely hard to combine the 2 because of constant technical issues that nobody knew how to fix, not even the Tech specialist. I learnt a lot more than in other workplaces however there was some definite intimidation from my manager at the time that I was unable to deal with & this constant work under pressure that i could not handle. My manager was expecting me to become a manager within a week but nobody gave me the note instruction. You have to figure things out yourself cause they dont know how to teach you that & if you are not able to do so, they try to get rid of you. It might have changed now as we are in 2020. Management seems to be a bit more understanding from what i heard which is good.
ProsGood teamwork spirit, good culture good overall learning experience
Working at PayPal is both a challenging and interesting experience. The amount of payment industry, risk, and exposure to different business models knowledge gathered on a daily bases is exceptional. Each day is a joy and the team and colleagues are amazing.
A typical day will be a constant discussion and financial review of multiple business models, exposure calculation of many types and levels, from a small shoe, sole trader or any SMB merchants, to a large complicated business models that can include gambling, financial institutions, known tier 1 PLC's or Airlines
The management pros is working together with professional and experienced management is a daily joy, and you get to learn directly from industry leaders. In addition the team and stakeholders are always working together to benefit the costumer, breaking conventional thinking and consistently thinking outside of the box.
The cons, speaking from personal experience only, direct micro-management does not have sufficient knowledge and business maturity to run a team of financial professional adults, and it seem to contradict the company mentality..however that's the way thongs are.
With all honesty, and it is a bit hard to admit, the hardest part of the job is the daily struggle with cultural predigests and direct management favoritism.
Nonetheless, the overall experience is very good.
Ebay was once a company that you were proud to have been taken on board with but a lot of tenured staff have left due to feeling unappreciated and having to answer to "leadership" who are clueless to their role.
Calibre of staff has significantly dropped.
Team leaders and coaches are promoted in regards to who they know and not what they can bring to the table.
Very cliquey environment and this includes management.
Nothing is in confidence and some management seem to get a kick out of publicly giving out to agents instead of booking a meeting room.
This company claims to be all about equality and inclusiveness but not everyone gets an equal chance at progression and you're included if you stand at a smoking area most of your day to gossip and backstab.
A lot of agents take sick days because they can't stand the job as you take on the role of 4+ departments.
Shift patterns are a joke as you can be in 12.30-9 one day and the very next day be in from 8-4.30.
Only positive things about ebay are having their name on your CV and to show you that the grass isn't always greener working for a well known brand.
ProsA lot of overtime going if you need extra cash, having ebay on your CV will open many doors, good basic pay as opposed to other call centres.
ConsManagement are blind leading the blind, condescending coaches/TL's, bad shift pattern, constant tech issues, gossiping two faced environment.
I worked at ebay for a little over 2 years.
The work varies a lot, some days are very busy with calls constantly coming through, no breaks between them, very stressful as most customers are angry or annoyed at something ebay has done.
Policies are very vague, open to interpretation which leaves leeway for arugmentative customers. Hard to get hold of a team lead or manager in some cases, and it's really drummed into you that you shouldn't be escalating and they also make that process overly complicated.
Policies always changing, sometimes daly, sometimes not even announced and you only find out when a call comes through about it. Yet you are expected to keep on top of all the changes at all times, despite the poor communication. Website always seems to have problems with incorrect links, options not working which should be, this is always waved off when trying to get it looked at.
People and most of management team are good people, genuine and work hard, but there is almost always a period of the day where nobody seems to be around.
Targets are always changing, so you never really feel like you are getting somewhere as they will change it and demand more when you get closer to it.
If your social and don't want to perform or grow it is a good place
- Lack of descent management
- No work life balance (they make you start good, once your in they keep changing your shift till the point you have no more life work balance...), then then they promise year in year out to find solution (read as restructure, or make you so tired of your job you just leave).
- employees are only take on people based on if they will fit in the team, skills knowledge are far away in the background in eBay.
- if you are a hard and dedicated worker, and want to go for promotion or new job in eBay they just send you standard letters, not even reviewing your application...
If you're brainless idiot and don't care what you do at your job, and you're all about the social aspect of live, making barely a living, eBay is perfect for you.
If you're a hard worker that takes its job and performance and career serious. for god sake just go work for any other company that is not called eBay...
Prosinsurance (but then again Ireland... good luck finding the medical support you need).
Consno work life balance, terrible management, no respect for educated and skilled people, no promotions opportunities... unless you befriend your boss and become bff...
Horrible culture of please the customer above all else,even if they abuse you on the line a manager wont take the call until they ask 3 times for a call manager.Customer surveys have a direct effect on job security even if they say you helped or you were great but the are annoyed with ebay or their process or the outcome of an issue they will give a low score it will still go against you. Technical issues which are out of your control have a direct effect on target achievement and this has an effect on jusy security. Very damaging to mental health no support very poor training for such a wide amount of knowledge expected to have to handle calls in a wide array of department calls. No ladder up to other roles. No manager support at all. Complaints go nowhere. If you want to feel like a number that is only good for taking calls emails and chat then this is the job for you. Value your self worth and work somewhere where you will be appreciated
ProsHealthcare benefits. Work from home option
ConsBad management, no support, targets unreachable
Productive and fun workplace. Customer Experience/ - Partner with Managers to analyze monthly/ quarterly goals - Regular coaching sessions fo
- Partner with Managers to analyze monthly/ quarterly goals
- Regular coaching sessions for each teammate targeted to the " Basics " (timeliness, accuracy,
professionalism, empathy and reliability)
- Quarterly / Monthly team action plan to increase teammate effectiveness
- Quality and analyses of teammates live phone interaction with the customer
- Collaborates with team leaders and teammates to identify strengths and opportunities
- Provides guidance, support and encouragement to instill confidence and trust that creates an
environment that allows teammates to unleash their potential
- Effectively utilizes the planning and scheduling process to conduct regular coaching sessions
- Conduct quality reviews of teammate performance to ensure quality service goals and standards are
- Provides job interviews for inside or outside candidates applied for position in my department.
• Managed a portfolio of 50 Italian key eBay merchants, increased their business, incremented their catalogue, optimized sales and opened new international markets.
• Sourced deals and promotions in the Motors and Home & Garden sectors for the Italian key account management team.
• Analyzed and understood the clients and their business, including their future business direction.
• Represented the Italian Account Management Team during the annual eBay Seller conference in Rome.
• Designed and created a business plan for Motors Parts & Accessories section on eBay’s Daily Deals page which was accepted by senior management and launched Q2 2012.
• Generated over 30% of all Home & Garden “Daily Deals” Gross merchant Value (GMV).
• Created and submitted a business plan for Sporting Goods Section on Daily Deals page which was accepted by senior management and launched Q3 2012.
• Consistently achieved all targets growing client portfolio by 15%.
A lot of the staff are sound and even most of the management but they nurture and actively encourage a culture of intense competition, bullying and humiliation. One of those companies that knows how easily they can replace staff so see no reason to do anything to keep you. The most intense and quite often nonsensical micro managing you'll ever experience. It's both laughable and infuriating to go to the toilet, come back and see you've been gone less than 2 and a half minutes to find a snotty message from a TL asking where you were? It's all a bit much and if you ask why a process is the way it is, no one ever has an answer. The rules are their rules and no one knows why. Work/life balance is pretty bad too with constantly changing shifts and tough to get a day off.
Consbad work/life balance, OTT micro managing, lots of bullying, lack of knowledge from management
This is the kind of job that I doubt I could stand for more than two years. Yes, it seems easy (from an outsider looks in perspective). We get to sit down for 8-hours a day and basically do nothing. (Almost) all of the information is laid out in front of you, and you just need to assist the customers in the best way that you can. It sounds great, and simple (which it honestly is) if it weren't for the people who are actually calling. I would say about 90% of the contacts you receive are because the person is experiencing some sort of problem. Many people are angry, and they are not afraid to take it out on you. It's not that I as an agent take it personally, however the negative vibes definitely wear you out. After a full-time work week of hearing people complaining, moaning, cursing at you, and basically calling you the biggest idiot they have ever had the displeasure of speaking to, you wonder how some people have done it five days a week for 5, 10, 15 years. I could never. I would literally rather do ANYTHING else than work at this company longer than I have to.
As a chat and email agent, you are also expected to take phone calls at a moment's notice, while still maintaining the email/chat productivity expectations. This is fine every now and then, but incredibly infuriating when it is an everyday occurrence. Particularly frustrating is the fact that the management of my department can't seem to get their act together long enough to realize the huge and unhelpful sched
ProsPTO and Carry-Over Holidays, Set schedules, Job security because customers are absolutely idiotic (this is also kind of a con)
ConsIncompetent management, Nasty customers, Staring at a screen all day, This company will hire ANYONE
Supportive environment, challenging but not overwhelming (dependent upon position), and many opportunities for lateral or upward movement.
eBay is a chimera--the experience working there can be whatever you want it to be. If you prefer to lay low, do your job, and leave work at work, there's a place for you here. If you have a career goal in mind and want to experience a different department or move laterally/upwards, management is supportive and works with you to achieve your goals.
The benefits are fantastic and start day one. You know when you call your health insurance company and they mention you have one of the best plans they offer, you're sitting pretty. Free therapy sessions with a therapist of your choice for you and your family. Free access to wellness programs like Grokker, Cleo, and Grand Rapids. Short and long term disability. Sabbaticals. Parental leave. Personal leave. Work from home. Employee stock plans. Retirement contribution match. The list goes on.
In the numerous positions I've held at eBay, I've always felt I was treated not just fairly by management, but truly cared about.
Downsides include the perpetual bureaucracy. Upper management is numbers-driven and it takes vocal, persistent employees who truly possess a passion for the future of the company to spark a change. Hearing common mantras filtered down by upper management such as "it's all about the member experience" and then actually seeing the numerous, asinine hoops members are forced to jump through needlessly is maddening. Performance targets constantly shift quarter-by-quarter--efficiency always being priority one--but uppe
ProsExceptional benefits, Parental leave, Work from home, Supportive direct management, Ability to pursue interests and a variety of career paths, Flexible schedules and accommodations
The company is quite large, so you need to do your part to make it small. It's best to make sure you are working within a team and organization that is important to the company though that can change from one minute to the next. Also, if you don't work in San Jose, you're at a disadvantage when it comes to career development and advancement.
You also MUST HAVE visibility and a good relationship with your organization's leadership. And they must be positioned well politically and be highly visible with the company's executive leadership. If you don't have this, then you don't have job security at eBay. Period.
And working in a technical domain area can be detrimental. Many of the senior leadership only have a superficial understanding of the more technical domains. Unfortunately, that doesn't prevent them from making misguided, impactful decisions that set the company back.
On a related note, company leadership does not know how to evaluate talent. This shortcoming is an epidemic for the company and one of the main reasons why they struggle to attract and retain top talent. They reward people who are not very well thought of by their peers. People who are focused more on managing up than on execution.
Doing good work is not enough to be successful at eBay. That makes for a very untrusting and insecure culture. Nobody is sure when the next round of layoffs is coming, who will be impacted, or why certain decisions are made.
It's also becoming very bureaucrati
ProsGreat compensation and benefits, many great co-workers
ConsNo clear direction, inept leadership, no job security, low morale
Customer Service Representative | Austin, TX | 13 Jun 2019
They're TRYING to be competitive with other corporate jobs in the area
eBay sells themselves to you quickly. You learn eventually that, as realistically expected, the amazing things you're hopeful about are really only just pretty good.
Applying for leave for medical emergencies or wellness or really any type of leave is DIFFICULT. So much so that most people end up returning from surgeries or treatments that require bed rest time without approved leave (regardless of doctor notes and paperwork submission, etc..) and are told they can't miss a single work day for 90 days or their job will be considered.
The leadership only advances their favorites. They tell you that if you are not 100% for eBay, and willing to comply without question, they can't consider you. 1930's Germany would have a heyday with that one. So as a result, the leaders don't seem to be able to think for themselves most of the time. Doesn't make it great when there are one-offs or personal things that need consideration. Also creates really terrible work environments and lots of friction in each department. You can see exactly how that affects the company by seeing turnover rates.
They do offer some free snacks one time a day Mon-Fri (sorry for you weekend peeps), and have soda, water, coffee, juice, and tea for free.
You get a gym membership for free on-site, but it's small. No outdoor anything. You don't get any R&R, so when people are screaming in your ear and threatening you and your family, the most you get is a few minutes to sit in the hallway or walk around the build
Customer Service Representative | Remote | 15 Sep 2021
Worst "leadership" I've dealt with in my 10 years of working experience.
A typical day at work - Getting yelled at by unreasonable "buyers" and "sellers" that are upset about eBay's backwards policies and messed up payment system. Management checks on and reports stats daily, questioning anything even slightly below 95% and threatening the team with write ups weekly.
Morale is LOW, team often ignores management in the team chat, probably due to the constant threats of write ups and performance improvement plans regardless if almost all of your metrics are perfect. They will always find something to pick it and belittle you over, so forget the monthly bonus you can supposedly attain.
Management - By far, the worst management I've had in 10 years of working experience. They take their job ridiculously seriously and suck any semblance of team spirit out of the job. Daily metrics shoved down your throat and threats of write ups instead of actual coaching and leadership. Management does not care about your work/life balance.
Culture - I was promised multiple "promotions" which were actually lateral moves without a pay raise, that never happened. I'm actually glad because the promotion would have been to a much more difficult position WITHOUT an increase of pay.
eBay workplace culture is the most fake positivity I've come across. After training, the experience is completely downhill. eBay's asinine policies which lead to customer frustration become your fault in the eyes of management.
Hardest part of the job - Maintaining the motivation to clock in
ConsDaily metrics shoved down your throat, leadership is poor, low morale.
Great company, but very poor management and dead career progression!
eBay marketplaces is represented by a very small team of about 12 employees in Luxembourg. There are also about 40-50 employees from PayPal, eBay Treasury and StubHub.
Joined eBay few years ago with great energy and motivation to improve and develop our messy processes in billing and finance. This energy and motivation have gone away after a while when I realized:
1. Whatever you achieve it seems like a drop in the ocean because management cannot focus and deliver elementary goals. The culture of management is "Fire! Let's work on 100 different projects to improve our business"... after debating, long discussions and hundreds of hours of work... guess what? 80-90% of the the projects are cancelled with the excuse "are not relevant anymore" and the remaining are delivered with significantly below quality standards expectations.
2. The performance evaluation and recognition of each employee is not based on objective performance of individual. It rather depends on your connections with management. In other words, it doesn't matter if you have worked very hard and achieved great results for the business. Someone else with basic performance and good connections with management can achieve better performance rating from you. This has a result talented people to leave eBay after few months/years. For the Luxembourg office, more than 8 employees (out of a team of 12!) left the company in last few years - a really high turnover.
3. One of the benefits that management "se
ProsCompany culture and values
ConsPoor management, career progression, compensation/benefits
Enjoyable job and environment, challenging at times
Typical day at work involved catching up on emails and sorting work requests. I would then check my ticket queue, perform work that had a quick turn around, then plan how to perform larger projects. Some days I would get to devote the whole to day to developing applications and scripts to automate or remove human errors from the process.
I was able to learn how controls and monitoring systems work with physical devices for the support of a data center. I was also able to continue learning new things, as has been the case throughout my career, that weren't necessary for my immediate job duties, but became an asset for my team and company.
The management teams at ebay are great, i didn't have a lot of contact with upper level management team, but they did hold town hall meetings that were broadcasted to other locations and helped me feel included in the overall progress of the company, and help me see the big picture. My direct management were helpful, understanding and showed me examples of how to make decisions and help me understand why a certain decision was made.
The hardest part of my job was understanding how the more technical functions of the monitoring system would break and stop working. I would eventually find a solution, which was rewarding, but some solutions seemed to temporary fixes.
The absolute best part of my job came out of my desire to automate some job duties, which my manager encouraged me to continue, which was coding in C# and to learn and
ProsGreat benefits, stocks provided for compensation, free lunch and breakfast one day a week, company paid for phone and laptop.
ConsNone really, looking for possibilities at increasing salary.
eBay was my first call center job. It started out really great. The 8 week training was comprehensive, and fun. After 4 months of being in production, the department I was hired for was dissolved and split into several other departments.
I moved to a new department and got a raise. At first this was great, but I quickly became disillusioned as the leadership and management support suddenly didn't exist. There were all sorts of information - policies, resources etc that weren't provided in the training and without leadership/management to go to, I began to feel very overwhelmed.
This was in March of 2019 - that I began to feel overwhelmed. I left eBay in May 2020 because it finally became too much. Things gradually got worse. More department changes were made and more and more we were expected to work in areas that I wasn't trained in. For more than half of my two years at eBay I felt overwhelmed, undervalued, and stressed. With the events of Covid-19 my perspective changed. At first I was lucky. While my friends and relatives were getting laid off left and right, eBay gave us all computers and sent us home to work. As I said, this was initially good, but the only thing that kept me working at eBay and able to deal with he stress was the fact that work was so far away from my home. Once work and home were forced to be one, I couldn't continue with eBay anymore. The support of leadership and management was severely lacking while we were all working in the same building -
The hardest part of any job is feeling truly secure in it. This job was no different, even after 6 years of faithful and dedicated service, I still didn't fully feel I was a 'part of a team'.
My direct manager always preached teamwork, and unity across shifts, but then shifted negativity in his focus towards the shift that was struggling; even though he was 'absent' from our facility a lot (sometime for months on end), and had no input or direction with what was happening operationally. Teamwork in the absence of consistent, approachable and available leadership, is merely a reflection of the lack of leadership, and was for the most part a free-for-all and looking out for number one to avoid being called to the principal's office. The hardest part of the job was the 'uncomfortable' feeling and lack of communication and teamwork with/from my superiors.
Although I enjoyed my work, and was very good at it, I felt that it was most definitely time to move on. I really enjoyed the work and the people that worked with and for me. Leaving behind such a talented group of folks was indefinably hard to do.
ProsSome of the perks of the job centered around 'giveaways', award ceremonies for the associate level personnel, such as spin the wheel for a gift card, or free day off with pay. Also, the Company occasionally held summer cook-outs for the associates.
ConsCompany sponsored trips and picnics, were also held occassionally, although I never was able to attended any of them. The 3 times they had an outing, they were scheduled for the weekend when I was on vacation, not sure if that just ironic, or coincidence.
Questions and answers about eBay Inc.
What shifts are offered for work from home customer reps pls
Asked 1 Aug 2019
8 and a half hour shifts on a rotation:
early - start at 6.30 AM
Middle - start at 8.30 AM
Late - start at 11.00 AM
Answered 18 Nov 2021
Early shifts start from 07:00, late shifts end at 19:00, with a number of shifts in between those times.
One 30 minute break and two very short 15 minute breaks throughout the day.
Make sure not to drink anything throughout the day as your toilet breaks will be timed and used as a negative against you.
Answered 3 Oct 2021
Does eBay require pre-employment background checks? What kind of background check does eBay do and how long does it take to complete?
Asked 13 Nov 2018
They asked permission to perform background check but they offered me the job the same day and within couple of hours of our last call so I believe they don't actually perform background checks.
Answered 24 Mar 2021
Yeah it does nad they took 2 weeks
Answered 18 Feb 2021
HI, I am hoping to apply for a position with eBay, the position noted does say that training will be for 7 weeks consecutive training no holidays. I just wanted to check before applying, does this mean i.e 1-2 weeks holidays, or single days ? I do have family weddings coming up so maybe now isn't the time for me!
Asked 14 Jun 2018
The company does try to help with specific time off requirements that have been made prior to your application. You should advise about this during your interview, as they will work with you to try ensure you ahve this time.
Answered 24 Jun 2020
So 7 weeks training all depends on the position you apply for if you mention about the weddings coming up they might be able to reschedule the training dates but not all the time. I would mention it first
Answered 14 Jun 2019
What are the shifts offered?
Asked 19 Jul 2017
It depends on your job, could work all weekend, could work every christmas, new year eve, they do not care about your personal life
Answered 26 Jan 2020
There are different shifts offered.
Answered 10 Jan 2019
How long does it take to get hired from start to finish at eBay? What are the steps along the way?
Asked 5 May 2017
Let eBay know your availability before you start the training. They will decide whether it's okay or not. You always have the option to do it another time.