Overall reviews at eBay Inc.
Customer Service Representative | Ireland | 13 Nov 2018
I've worked in several companies for 20+ years, since then I moved to eBay and its the best career move ive made
Ignore the hatters, they will rarely be happy no matter where they are.
Ive worked in a lot of sector's, travel and tourism, food and beverage, sale and marketing, pharmaceutical sales, recruitment and human resources and I can honestly tell you moving to eBay was the best move of my life let alone my career.
You work on targets, this helps you stay motivated and challenged, if you care about making a service great for others then this is your company.
The benefits of working for eBay are next to none, health care life insurance and so many social events I've never wanted to be with my colleague more in any other company.
The pay is good, you have many incentives, but it's simple if you are a good worker, and are a valuable employee you are rewarded, if you are a person who wants to get paid for doing nothing this isn't your place.
eBay strives on satisfaction both for it's members and employees.
So if your looking for an excellent work like balance, a management and training team that want you to succeed and a company you can work in with out fear or worry then join. It's the best move you will ever make. And if you do join and your struggling, be smart and ask for help before you give up, be open to improvements and you will be climbing the career ladder in life in no time.
ProsOut of office events, health insurance, career growth, yearly schedule with 8 out of 10 weekends off
ConsSalarys aren't matched when you are leaving a company, so you might have to take a pay cut but with good performance, you will be making money in a less stressed enviroment I gurantee
Customer Solutions Specialist | Blanchardstown, County Dublin | 27 Jun 2020
It depends who you are and which department you work
I worked for Ebay for almost 7 years and I got sick because of too much stress. I was an agent who wanted to work with a foreign language rather than my native language so after working 3 years there, they accepted to put me in a different team but it was really hard to change. I don't forget this amazing team spirit that took me too long to understand. I wanted to do everything by myself and did not understand the concept of working as a team at the time. At the time i was working there, there were 9 metrics and 1 was individual work & another one was collective work. It was extremely hard to combine the 2 because of constant technical issues that nobody knew how to fix, not even the Tech specialist. I learnt a lot more than in other workplaces however there was some definite intimidation from my manager at the time that I was unable to deal with & this constant work under pressure that i could not handle. My manager was expecting me to become a manager within a week but nobody gave me the note instruction. You have to figure things out yourself cause they dont know how to teach you that & if you are not able to do so, they try to get rid of you. It might have changed now as we are in 2020. Management seems to be a bit more understanding from what i heard which is good.
ProsGood teamwork spirit, good culture good overall learning experience
ConsConstant pressure from my manager
Risk Analyst | Dublin | 19 Aug 2013
eBay / PayPal Inc
Working at PayPal is both a challenging and interesting experience. The amount of payment industry, risk, and exposure to different business models knowledge gathered on a daily bases is exceptional. Each day is a joy and the team and colleagues are amazing.
A typical day will be a constant discussion and financial review of multiple business models, exposure calculation of many types and levels, from a small shoe, sole trader or any SMB merchants, to a large complicated business models that can include gambling, financial institutions, known tier 1 PLC's or Airlines
The management pros is working together with professional and experienced management is a daily joy, and you get to learn directly from industry leaders. In addition the team and stakeholders are always working together to benefit the costumer, breaking conventional thinking and consistently thinking outside of the box.
The cons, speaking from personal experience only, direct micro-management does not have sufficient knowledge and business maturity to run a team of financial professional adults, and it seem to contradict the company mentality..however that's the way thongs are.
With all honesty, and it is a bit hard to admit, the hardest part of the job is the daily struggle with cultural predigests and direct management favoritism.
Nonetheless, the overall experience is very good.
Concierge | Blanchardstown, County Dublin | 11 Mar 2019
Good name to have on CV.
Ebay was once a company that you were proud to have been taken on board with but a lot of tenured staff have left due to feeling unappreciated and having to answer to "leadership" who are clueless to their role.
Calibre of staff has significantly dropped.
Team leaders and coaches are promoted in regards to who they know and not what they can bring to the table.
Very cliquey environment and this includes management.
Nothing is in confidence and some management seem to get a kick out of publicly giving out to agents instead of booking a meeting room.
This company claims to be all about equality and inclusiveness but not everyone gets an equal chance at progression and you're included if you stand at a smoking area most of your day to gossip and backstab.
A lot of agents take sick days because they can't stand the job as you take on the role of 4+ departments.
Shift patterns are a joke as you can be in 12.30-9 one day and the very next day be in from 8-4.30.
Only positive things about ebay are having their name on your CV and to show you that the grass isn't always greener working for a well known brand.
ProsA lot of overtime going if you need extra cash, having ebay on your CV will open many doors, good basic pay as opposed to other call centres.
ConsManagement are blind leading the blind, condescending coaches/TL's, bad shift pattern, constant tech issues, gossiping two faced environment.
Customer Service Representative | Dublin | 26 Jan 2018
If your social and don't want to perform or grow it is a good place
- Lack of descent management
- No work life balance (they make you start good, once your in they keep changing your shift till the point you have no more life work balance...), then then they promise year in year out to find solution (read as restructure, or make you so tired of your job you just leave).
- employees are only take on people based on if they will fit in the team, skills knowledge are far away in the background in eBay.
- if you are a hard and dedicated worker, and want to go for promotion or new job in eBay they just send you standard letters, not even reviewing your application...
If you're brainless idiot and don't care what you do at your job, and you're all about the social aspect of live, making barely a living, eBay is perfect for you.
If you're a hard worker that takes its job and performance and career serious. for god sake just go work for any other company that is not called eBay...
Prosinsurance (but then again Ireland... good luck finding the medical support you need).
Consno work life balance, terrible management, no respect for educated and skilled people, no promotions opportunities... unless you befriend your boss and become bff...
Performer | Dublin | 25 Jul 2019
Productive and fun workplace. Customer Experience/ - Partner with Managers to analyze monthly/ quarterly goals - Regular coaching sessions fo
- Partner with Managers to analyze monthly/ quarterly goals
- Regular coaching sessions for each teammate targeted to the " Basics " (timeliness, accuracy,
professionalism, empathy and reliability)
- Quarterly / Monthly team action plan to increase teammate effectiveness
- Quality and analyses of teammates live phone interaction with the customer
- Collaborates with team leaders and teammates to identify strengths and opportunities
- Provides guidance, support and encouragement to instill confidence and trust that creates an
environment that allows teammates to unleash their potential
- Effectively utilizes the planning and scheduling process to conduct regular coaching sessions
- Conduct quality reviews of teammate performance to ensure quality service goals and standards are
- Provides job interviews for inside or outside candidates applied for position in my department.
Account Manager | Dublin | 28 Mar 2014
• Managed a portfolio of 50 Italian key eBay merchants, increased their business, incremented their catalogue, optimized sales and opened new international markets.
• Sourced deals and promotions in the Motors and Home & Garden sectors for the Italian key account management team.
• Analyzed and understood the clients and their business, including their future business direction.
• Represented the Italian Account Management Team during the annual eBay Seller conference in Rome.
• Designed and created a business plan for Motors Parts & Accessories section on eBay’s Daily Deals page which was accepted by senior management and launched Q2 2012.
• Generated over 30% of all Home & Garden “Daily Deals” Gross merchant Value (GMV).
• Created and submitted a business plan for Sporting Goods Section on Daily Deals page which was accepted by senior management and launched Q3 2012.
• Consistently achieved all targets growing client portfolio by 15%.
Customer Service Representative | Blanchardstown, County Dublin | 23 Aug 2020
Nice staff but very toxic work culture encouraged
A lot of the staff are sound and even most of the management but they nurture and actively encourage a culture of intense competition, bullying and humiliation. One of those companies that knows how easily they can replace staff so see no reason to do anything to keep you. The most intense and quite often nonsensical micro managing you'll ever experience. It's both laughable and infuriating to go to the toilet, come back and see you've been gone less than 2 and a half minutes to find a snotty message from a TL asking where you were? It's all a bit much and if you ask why a process is the way it is, no one ever has an answer. The rules are their rules and no one knows why. Work/life balance is pretty bad too with constantly changing shifts and tough to get a day off.
Consbad work/life balance, OTT micro managing, lots of bullying, lack of knowledge from management
Customer Service Representative | Blanchardstown, County Dublin | 8 Oct 2018
Just dont work here
eBay is a horrible company to work at first you will think it is great but under the fake face of the company of eBay you will see that management and TLs just dont give care about you or your personal life , you are a pawn in there company. Forget about getting vacations planned , not going to happen. Training and supporting staff dose not exist. I watched alot of good people get let go from the company over the last 2 years over the result orientated company and they were perfect for the job did everything right but because they customer didnt like them and they got a bad review they got they boot. I quit eBay due to the way the company just dosent care about its employers. Take this as a warning , if you like seeing your family and friends dont apply to work here as you will never get time off and will never get a vacation you need.
Prosyour co workers are awesome
Consno respect, no time off, worked to the bone.
Customer Care Specialist | Blanchardstown, County Dublin | 21 Apr 2014
A typical day at work is dealing with various customer issues by telephone and some by email. It could be a business related query, the customer may not be happy with a review one of their customers left them or it could be a technical query.
I have learnt about how the eBay platform works and how much the e-commerce platform is growing on a daily basis.
The management team are reasonably good taking on ideas from fellow teammates and implementing them into the business and are always willing to listen.
Co-workers are absoulutely fine. I'm an easy going person so my work colleagues are never an issue.
The hardest part of the job is the long hours and particularly 2 weeks of 1.30 to 10PM shifts. Feedback calls are or when a members business is at stake.
The most enjoyable part is working with some great teammates and knowing there will be knew challenges on a daily basis