To be honest with you guys I've got this job only to gain some experience, because overall the environment is an Army one, after working here all other similar jobs will be a joke.
-usually people get 22h per week contract for the shop assistant job, which are divided depending of how fast are you, sometimes they can just call you for 2 hours, but after 1 months of following you they should determine if you are fast enough, if not they will just won't call you anymore.
-people are being threatened indirectly to stay more hours after closing and if not they will be fired, adițional hours after 8.00pm are paid basically.
-management is taking advantage of hardworking staff, especially imigrants, they always get work until close but, locals usually get morning and weekends hours.
-If you stay extra and you missed your bus they don't care, and will never return your taxi spendings
- they might insist that you get your brake after 1 hour of working which is inappropriate in case you work until 23.00
The staffs and customers aren't a priority in the company, profits comes first!
Since I started working at zara I felt I was just a number to them. Working overtime and irregular shifts being part-time and don't receiving for this, was the beginning of a nightmare.
They don't hire enough staffs to cover the shopfloor but you feel the pressure to clean and tidy everything perfectly to the next day, they don't have enough " Ipods" that's an important tool to work, because the customer all time stops you to ask for more sizes and we don't have it to check.
About commission, we suppose to receive 1% of the month sales of the days we've been working, but even when the store surpassed the sales target we receive less and less.
Next year they will arrange a permanent commission, so that means, if the store sells much more than expected, we gonna receive the same amount every month, and they won't pay January salary because of this changes.
I could write a book about how unsatisfactory is to work at Zara.
Its a really friendly place to work in where management believe in staff ability to perform at their best and using their initiative
When I come into work I just sign in and look at the daily plan just know what am supposed to do for the day, Usually, it is impossible to strictly follows the plans as each day depends on customers needs. I have learned the that when you work hard you will enjoy whatever role you find your self performing. And surely management respects and trust a hard working staff. The work atmosphere depends on how one get on with every member of the team. The hardest part of the job is when customers come in and just want to monopolize your time and want you to only wait on them. I love helping customers find the right outfit for their parties, I love the look of satisfaction in their eyes when you pick out the perfect outfit for them.
Starting cash registers, taking delivery, making coordination based on store sales reports, the exact complement of the goods. The most pleasant part of the day at work making coordination, issuing a new collection in store. I loved this job creative and capable of showing up. Customer service and acquaint him with the new collection is also enjoyable. And a very good customer service, so that he felt that we care about him and is pampered. Always the customer coming back. The hardest part was taking delivery of the equipment would not work, jornada often spoiled and faltered.
Prosgood medical care discount card, good atmosphere at work
Consstress, a lot of tasks to do at once, work late
The environment is very stressful as there is little staff on the floor with a lot of work to be done. There's a really high turnover which leaves only people with very little experience working in the store.
Customers do not have any respect for the store or the people who work there.
Management does not find time to listen to employees and is not consistent creating a really chaotic environment.
Schedule does not allow you to have a good work-life balance.
Good commission on your monthly salary, lovely colleagues and free fruit in the cantine.
I currently work as a cashier. Its a very responsible position dealing with money and customers. Its fast paced but I enjoy the buzz. I was previously a sales assistant in charge of the shoe section and I really enjoyed that. However I am ambitious and in consultation with my manager it was agreed I should broaden my experience and move upwards to a cash desk position. Zara is a lovely work environment, the staff all get on well together and customers clearly enjoy the experience. The only downside is the lack of full time contracts at the moment.
The store is not managed well. There is constant pressure to do extra hours or stay on later than you are required to. Management can be unaccommodating and unreasonable when it comes to hours. Constant changes are made to your hours without asking. Too much stock on the floor with limited staff working each day. This leads to a messy store and angry customers. There is no system, so you must sign in and out of work on a sheet of paper and this usually leads to incorrect payment each month. Aside from this all staff are very friendly but can get a hard time from customers who do not understand the pressure they are under.
There is no such thing as a typical day at work as a sales assistant. The environment is very dynamic and every day brings something new and something different. I learned how to be patient, how to work well with people and how to develop strong relationships with customers. The management and co-workers were always nice and wonderful to work with. The hardest part was probably multi-tasking, but I personally think that is a thing I became to excel at. The most enjoyable part of the job was working with new people all the time, communicating and developing relationships.
It's a big company that doesn't have the structure to listen and take association and obvious work for most of its employees. There is no organization and commitment to your employees example employees without payment, payment error even if you sign your point on paper correcting and sending evidence that you worked they make mistakes. There is nothing automated and everything is done by paper.
Proslunch and break times, and discount on clothes.
Consbad treatment of employees, there is no ombudsman, a chaotic and oppressive environment
This company's competitive salary is not worth the horrible company culture which exists in Zara's Newbridge store.
The Newbridge store manager lied to me at the beginning of my contract, spoke in a passive/aggressive tone and represented an autocratic leadership style.
The employees in the store disrespected other new employees and created a very toxic environment to work in
ConsThe store manager hires 10 new employees every year. She gives only 1 permanent contract
On arrive 5 min avant l'ouverture des portes, on se change dans les vestiaires, on papote entre collègues, on regarde le planning, et la journée commence...
Tout le monde a quelque chose à faire, même quand on a rien à faire d'autre que de plier les vêtements dépliés par les clients, ça porte un nom, et c'est dans le planning!
En général, il change toutes les heures, sauf pour les responsables, les caissières, les filles du stocks (et même les garçons) et la coordinatrice, qui ont plus de responsabilités.
On a donc, le rayon: vérifier qu'il y a assez des vêtements, faire un réassort si nécessaire, plier, plier plier et encore plier, et, oups, remettre les vêtements à terre sur leur cintre. Sans oublier qu'on est disponible à tout moment pour les clientes! Donc les conseiller, aller chercher la taille dans le stock, trouver LA chemise à porter pour l'anniversaire de Loulou,... Bref, le service clientèle!
Ensuite cabine/vide cabine (en général, 1h de chaque): on vérifie le nombre de vêtements, on vérifie subtilement, ou pas, que les antivols soient au bon endroit, et qu'ils en a pas dans les poches à l'entrée ET à la sortie, on fait attention à ce qu'il y ai bien 1 personne en cabine (mais parfois on laisse la copine/maman/papa/copain rentrer #j'aitropbesoindesonavismadame!!!), qu'il ne reste ni vêtements, ni anti-vols dans la cabine lors du départ, on replie les vêtements non pris ou on les remets correctement sur les cintres, et, si on a encore le temps, on fait du se
Proscréativité, mode, réductions, possibilité d'avoir une autre activité pendant les jours de repos car souvent en mi-temps, on peut facilement perdre du poids à force de courrir partout!
Conshoraires qui finissent tard, à force d'être toujours debout, le corps devient douloureux, et les salaires bas (les plus bas)...
Ambiente infelice, crescite professionali a casaccio, responsabili senza rispetto, orari alienanti, poche gratificazioni
Lavoro in Zara da quattro anni, ho girato diversi punti vendita e posso dire che il male di questa azienda sono le persone che vi lavorano.
Tutti i vantaggi che l'azienda offre (le settimane di ferie che con l'anzianità diventano sette per ogni anno, la puntualità dello stipendio, i buoni pasto) svaniscono di fronte alle cose negative che quotidianamente bisogna subire:
- si parla tanto di possibilità di crescita interna ma non è così, o meglio è così per persone poco brave ma che sanno vestirsi in maniera appariscente o farsi amico (o fidanzati, mogli di, cognati di, etc) qualcuno dei responsabili. Per gli altri, quelli davvero bravi, non c'è speranza di crescita. Le persone ai piani alti sono spaventate o infastidite da profili con troppo potenziale che potrebbero fare le scarpe agli altri, preferiscono dunque far crescere persone inutili o bravine, che non reggeranno lo stress e nel giro di qualche anno libereranno il loro posto. Ecco spiegata la possibilità di crescita professionale, la si fa sulle spalle dei colleghi precedenti e dei loro esaurimenti, ma solo se non si è troppo svegli.
- a seconda del punto vendita in cui si capita gli ambienti sono totalmente opposti. Le realtà più piccole sono le migliori, bisogna lavorare moltissimo ma si imparano tante cose, ci si sente più utili, si passa dal magazzino alla cassa alla vendita alla gestione del prodotto. Nelle realtà più grandi tutto questo non esiste, vi sono impalcature molto rigide e schemi dai quali non s
ProsSettimane di ferie che negli anni diventano 7, stipendio
ConsIncompetenza dei responsabili, crescita interna di elementi incapaci
Working at Zara is genuinely the worst thing I've ever had to do. The actual work itself, things like tidying the store and dealing with customers no matter how rude is honestly the better part of it. The organisation and management of the workplace honestly overrides any enjoyment or 'benefits' that the job may have.
People miss shifts because the rotas will be changed last minute and no one will be told. Shifts get mixed up and confused because of stupid stuff like the handwriting on the paper. You will have no real training, not that it would matter if you did because the language barriers at what seems to be all Zara's is a very real thing meaning there aren't really any relationships between any employees, on breaks everyone sits in the staff room in silence.
All payslips, employee discounts and wage matters are dealt with in an app. I've been working there for over two months and have only just been told about this and despite many requests I've had no efforts to show me how to log in or use this because I haven't been given my employee number. I don't know what my exact wage is either.
Overtime is also a massive thing, I get calls at least once or twice a week to work another shift, to cover someone else, to come in on a different day and each time I show up it causes so much confusion that I don't even bother answering work phone calls anymore, I would rather save myself the hassle. If you try to call the store you will just be taken to a helpline and I have not
If you like to be treated with disrespect and talked to like a 4 year old, if you like to perform 2 people's duties during any given shift getting paid minimum wage with zero recognition and appreciation, and if you like to have a manager call you 5 times a week changing your schedule on you, then Zara is the perfect place to work.
-- Extremely rude and unprofessional management. They probably think minimum wage employees should only get minimum or no respect. They put you right on the spot with very little training and ask questions like "how come you're not doing this or that" like you're an idiot. One time I had to go to the washroom after 3 hours of doing stock and helping customers nonstop, the manager asked through the walkie "where are you" as if I had been missing for days, and after I informed her that I was just using the washroom real quick, she actually said "hurry and come back up here okay". Ridiculous.
-- Extremely heavy workload. They are always understaff. Of course I understand this--it's all about the bottom line. But don't blame me for not finishing the work when you just simply don't have enough manpower. Basically they expect you to know everything inside out in your second week and be able to check 250 items in stock, replenish all the items on the sales floor with perfect sizing and folding, serving 10+ demanding customers, and still do cash register in ONE HOUR. That is just humanly impossible. Oh and they never forget to make you feel incompeten
Ambiente fantastico, ma varia da negozio a negozio.
Ad ottobre ho lavorato per uno Zara molto grande, la mia prima esperienza lavorativa in questo campo. Ero entusiasta del lavoro, perchè qualcosa di completamente diverso da quel che ho sempre fatto. Purtroppo le aspettative non sono state completamente ripagate, eravamo tantissimi addetti vendita, ogni giorno c'era qualcuno che non conoscevo e mi sentivo sempre l'ultimo arrivato, nessuno si è preso la briga di spiegare un minimo come il negozio è organizzato, la responsabile sempre molto tesa, un ambiente al limite dell'ansia. Tutti che corrono di qua e di là e quello che ho fatto è stato solo ed esclusivamente piegare tavoli, piegare tavoli e piegare tavoli. Ho lasciato quel posto dicendomi che non avrei mai più lavorato da Zara! Ho trovato un altro lavoro e benché mi avessero chiamato due volte ho detto due volte no. Alla terza però ho accettato, perchè il negozio era vicino a casa mia.
Grazie al cielo ho dato una seconda chance a Zara! Ho scoperto che l'ambiente varia moltissimo da negozio a negozio (anche se in ogni negozio ci sono le commesse inacidite che non sopportano più nessuno), dove sono ora ho imparato moltissimo, tutti fanno tutto, c'è una turnazione fantastica, anche i responsabili sono "come noi", fanno le stesse cose (e anche di più, ovviamente). Nessuno si tira mai indietro se c'è da lavorare, siamo in pochi e l'ambiente è davvero quello di una grande famiglia. C'è un incredibile rispetto per l'essere umano oltre al lavoratore, provato sulla mia pelle: a
ProsStipendio, ambiente giovane e da "grande famiglia", organizzazione, formazione
Great place to learn but the workflow needs to be revised
Working at ZARA means working in a VERY dynamic environment.
- Teamwork is everything. You can really develop your skills in that, and leadership as well if you are a senior associate
- Early access to the latest trends and the coolest items. ZARA is always extremely fashion-forward, and no one can deny that. Even if you don't watch the runways, you will know what is hot at the moment just by working on the floor or on cash.
- Employee discount is great.
- The day is never boring and the time flies by.
- The breaks are balanced and are long enough (30 min or 1 hour depending on your shift duration).
- You learn to be stress-resistant and stand your ground when being pressed by customers.
- The managers will protect you in case of conflict (providing you really didn't do anything wrong).
- During sale, you can easily snatch the best items or rare sizes. Feels good to know that that jacket in XS of yours is the last in the whole GTA!
- Not enough training for new employees. They do an orientation, but really you will have to learn as you go.
- As a result, there's a lot of criticism that is not always presented properly.
- The fast-paced environment creates confusion.
- CUSTOMERS. They complain about not being respected, but really it's them who do not respect you and your hard work. Some of them are nice, and they make your day. But sometimes they might be rude right away or treat you like a servant. But the worst thing is what t
Prosteamwork, never boring, fashion-forward, employee discount, variety of skills
Consnot enough training for new employees, stressful, customers are rude and disrespectful
- Journée type :
La journée type commence à 8h30 par la mise en marche des 21 caisses présentes dans le magasin. S'en suit l'ouverture du magasin. Je laissais le service client à mes employés et m'assurait simplement à la bonne suivie du planning. Je devais m'assurer par exemple que personne ne soit absent et trouver des solutions le cas échéant.
Les principales tâches managériales avaient lieues en matinée quand l’affluence du magasin était moindre. Ainsi, je profitais de ce temps disponible pour réaliser les plannings, les plans d'action et les éventuels entretient d'embauche.
A partir de midi les tâches évoluent. Le magasin étant beaucoup plus fréquenté. Mes tâches principales étaient de contrôler et de corriger les éventuelles erreurs de mon équipe. Egalement je continuais à veiller à l’organisation et à la bonne suivie du planning.
Ensuite, lors de la fermeture du magasin ma responsabilité était qu'il n'y ai aucune erreur de caisse et de les résoudre le échéant.
- Les opportunités de développement
Le groupe Inditex offre une multitude d'opportunités à ce niveau. Les corps de métier disponibles sont nombreux et Inditex privilégie toujours la promotion interne. De plus, le groupe Inditex étant en continuel développement, les places disponibles sont nombreuses.
- Le management
Le management diffère selon la taille et le lieu des magasin. Le magasin dans lequel j'évoluais était situé sur la principale rue commerçante d'Angleterre et était le deuxième plus gros d
One of the most unorganized company you’ll ever work for. The way Zara’s structures work is highly unrealistic and a waste of time. From the way they expect operations to process shipment, to how cashiers handle returns, to how visuals are expected to complete their endless duties. This company set us up to fail from the beginning and then ask us why. Every regionals and corporate are too involved and micromanages every aspect of the store but are unable to find more staffs or to simplify the the structure to help us maintain a balanced store. I’ve had so many ideas of how to better this store but all they do is listen and actually never do anything about it.
As a visual, you’re expected to do everything and to help out everyone but in return no one will help you. Being a visual at Zara is like being a higher paid sales associate or stock associate. Each year they give you more duties to do but won’t give you a raise.
I’ve worked at multiple different stores as a visual and seen how other retails run their store as a whole and Zara’s is by far the most complicated store to work for. They have so much potential but they’re forgetting the most important thing which is to invest in their employees. I’ve seen so many employees who would quit in a day to a week because the store physically expects too much and that all begins with Zara’s structure. Nobody wants to work at a store that they get no proper training and just gets thrown in. And then feel overwhelmed and quit becaus
Je suis rentré au départ chez ZARA un peu par hasard, curieux de savoir comment fonctionne une enseigne de prêt à porter populaire. J'ai donc été embauché en CDI en contrat de 26h en tant qu'opérateur back office.
Ma déception fut grande dès mon premier jour de travail, où l'accueil du personnel fut très froid, on ne prend même pas le peine de me faire le tour des locaux. J'ai senti les personnes assez dérangé par ma présence, je n'ai clairement pas pu être formé correctement car ils avaient beaucoup trop de charge de travail. Pour la mise en confiance des nouveaux arrivants ce n'est pas top du tout. Mais bon les jours passent et petit à petit j'ai su m'adapter progressivement à mon travail.
Concernant le travail d'opérateur back office il existe de nombreuses tâches différentes à faire, comme effectuer le réassort des produits manquants en rayon, ranger la réserve, réceptionner les livraisons, cintrer les vêtements, préparer les commandes clients et les commandes Internet, faire le runner. On ne s'ennuie pas il y a toujours quelque chose à faire mais il y a énormément de pression de la part des responsables afin d'être le plus productif possible et la cadence de travail est des fois infernal.
L'environnement de travail est mauvais, personnellement j'ai de la chance de travailler avec des personnes très agréable en réserve, mais en surface ce n'est pas la même ambiance certaines vendeuses dites expérimentés ont des comportements toxiques envers les nouvelles recrues.
Je suis étudiant ingénieur en aéronautique et systèmes embarqués.
J'ai commencé à travailler à zara dès mes 18 ans, j'ai commencé avec un CDD de 35h pour deux mois en réserve puis CDI de 12h en réserve pendant 7 mois, pour finalement passer à vendeur en CDI de 12h aussi.
J'ai donc fais de la réserve, et de la vente en surface, c'est deux postes différents et vous ne pourrez pas faire les deux en meme temps. Ce qui pose le premier point négatif qui est la vérité des chose aue vous allez faire dans la journée, la plupart du temps vous aller avoir une tâche ou deux et vous aller faire ca toute la journée comme un robot. Que ca soit en réserve ou en surface.
Deuxième point négatif c'est la formation, ca va bientôt faire un an que je travail à Zara j'ai pas vu une seule personne formé correctement.
On va vous balancer en rayon ou en réserve sans vous expliquer ou tout cas très vite fait.
Ce qui bien évidemment conduit à plein de n'importe quoi que ca soit en réserve ou en surface.
Il n'y a pas de communication concrète, ils n'ont pas de groupe WhatsApp par exemple pour diffuser les informations, vous allez recevoir les informations lors des brief a chaque fois que vous commencez si vous êtes en surface, sinon parfois c des briefing en 1 minute et meme sans briefing donc 0 circulation d'informations.
On embauche assez souvent des gens qui ont pas forcément envie de travailler, donc vous allez devoir les supporter et faire avec. C'est des personnes qui veulent pas faire les ch
Questions and answers about ZARA
How are the working hours at ZARA?
Asked 16 Jan 2019
Long always expected to work overtime and stay until the shop is tidy
Answered 16 Jun 2020
Very unorganised, they don't care about you, they will divide your hours according to their needs, sometimes they might call you just for 2 hours, or call you on your day off
Answered 24 Jan 2019
What interview questions do they ask at ZARA?
Asked 13 Aug 2018
Do you have any retail experience?
what do you do when faced with a difficult customer?
Are you allowed to tell the customer she or he is wrong?
Answered 21 Feb 2019
About your previous experience.
What makes you a good employee.
Answered 13 Feb 2019
How do you feel about the future of ZARA?
Asked 15 Oct 2021
It's fast fashion retail, shops are always busy, people are hungry to buy new clothes all the time, so I assume the future is bright for this company.
Answered 15 Feb 2022
They will have success but they treat people as numbers and they will always have problem to hire good staffs
Answered 15 Oct 2021
How does someone get hired at ZARA? What are the steps along the way?
Asked 12 Jun 2020
Bring in your CV, or look up sites like Indeed.ie
They proudly say that they don't hire Christmas staff but somehow people who are hired around September disappear in January, as contracts are temporary for a long time.