Serving customers, taking cash and card transactions, merchandising stock on shop floor, managing very busy fitting rooms, some staff had to stand at the main entrance all day and greet customers.
The hardest part of the job was having travelled for around an hour and a half to get there and doing a 4 hour shift then travelling home for an hour and a half, you went for 7 or 8 hours without a meal, all for a 4 hour shift, it didn't seem worth it.
Management are perpetually busy which means you have to book their time in advance and be very organised yourself regards any personal matter e.g. forms you may need filled in.
Co-workers were mainly students but they were friendly in the main, they do hire people of all ages though and are equal opportunities employers.
The most enjoyable part of the job was that the management would test you out in all areas and then put you in an area that suits your skills/personality, this meant that you were for the most part doing something you enjoyed.
They pay €9.92ph which is better than most retail organisations.
ProsRelaxed atmosphere, hire people of all ages, tend to keep most of their seasonal staff on if they are good workers
ConsEight hour contract, Very inflexible regards shift swaps-needs to be booked 2 weeks in advance
During my time at TK Maxx I was for the majority of my employment on tills but for the last week of my employment I was put on floor as it is policy at the company to be trained on at least two departments.
I learned the importance of individual customers experience and the importance of bringing them back through a helpful and warm service which the customers noted.
Management were very helpful and informative through my whole time there.
Most days especially leading up to the Christmas were very busy which were managed through the strong teamwork ethic.
The only difficulty in the company was learning the layout during the first few days but it was quickly learned then there was no other issues.
The most enjoyable aspect of the job was being part of the team there, I helped as well as was helped at various times. I would also have to mention making the customer laugh or even smile was always enjoyable.
placement of staff in key ares of the shop floor, replenish stock, manage staff rota, attend management meetings, management floor walk once a week, floor walk with area manager once a month, knowledge of sales figures, condact training and meetings with my department team.
Learned everything to do with management and was my first role as department manager.
Other department managers were always helpful with adivce and lending a hand. My team were hardworking and co-operative.
Understanding and successfully execute the duties of a department manager at the initial stages of my employment.
Most enjoyable part of the job was being successful and having a team that were pleased with my management.
The only downside was a breakdown in relations between manager and assistant manager where stern meetings were held and unfortunately nothing was resolved.
Fun environment to work and it is great to have a good connection to the customers.
I started this job when I was in college. I was not new to retail but it gave me a complete new few on it. It was great to build a good relationship with the regular customers and it made their shopping experience better. I learned to work as part of a team but also I adapted myself to working well on my own and under pressure. I became lead associate in the stock room where I was put in charge of deliveries and replenishment of stock. I worked well with my co workers and I trained new staff as well. As I established myself in the stockroom I gained the respect of my colleagues.
I was promoted to a secondment role as a Loss Prevention Officer. It was my job to control shrink and to deter theft in the store. I did this role for approx. 6 months.
References can be provided.
Unfair hours, short shifts, misleading information from management when taking on staff, unsupportive management, lack off communication between management and sales staff, cutting shifts on a daily basis and staff left losing out on wedges.
Discount is good 10% for you and family member.
No loyalty to staff your only a number on there pay roll.
Team leaders are unprofessional in there role and don't lead by explain.
Don't no if this is in all stores but I am one of many people to leave mine in the last number off weeks. brought in for 4 hour shifts and expected the work of an 8 hour shift to be achieved.
Get first pick off all the stuff that comes in best part of the job in my opinion.
if your looking for a nice work place with stable hours this is not the job for you.
There is no other retailer like TK Maxx in the Ireland and it is such an exciting and fast paced environment to work in. The company is expanding rapidly and the opportunities are endless. Your development is a big focus and whilst you are expected to drive it, you will be given all of the tools that you need to do so.Because the business is so fast paced it can feel that things start before other things have really ended. You will be juggling a lot of plates and always having to think about something new.
The talent development within the company is fantastic, helping us develop our own skills and abilities and enable us to work our way to promotions. Also a lot of responsibility and decision making is given to us from very early on, giving us impact on our business areas.Honestly, so far nothing.
When I started back in 2019, it was a decent place to work in. Good wage and the majority of staff were easy to get on with. But within the last year or so, management has declined rapidly, causing a noticeable overturn of staff within this year alone. Aside from that, training is severely lacking (causing disdain amongst the management when you ask for help with something), the workplace atmosphere can be tense at times, management has the habit of monitoring staff via the cameras and changing the return policy when it suits them. Overall it's not an entirely bad place to work but the cons definitely outweighed the pros for me towards the end of my time there.
ProsGood pay. Generally a good atmosphere. Multiple bonuses.
ConsBad management. Constant closing shifts. Lack of training.
The people are nice and it was fast paced and goal oriented
I worked all over the shop and in all jobs some of the work was less enjoyable than others.
The 4am and 5am shift was not enjoyable to get up, and the work when there was no customers the work was repetitive and dragged on.
Normal shifts were much more enjoyable, interacting with the customers, making sales and making sure the shop floor was maintained, I enjoyed it a lot.
I Got along with all of my co-workers right up to the management positions. It made it a nice environment to work in.
The overall management of the company is excellent, its fast paced and efficient, but my one complaint was the shifts were often changed on short notice.
Fine place to work especially if you're only starting in retail. Don't get deceived by the hourly wage though as you'll probably be on 12 hour contracts for a while. Usually get more hours but you'll be lucky to get 20-25 hrs a week. Was doing stockroom most of the time, things had to be done fast rather than properly. Sometimes unreasonable processing times. Sometimes called in 6 days a week for 4 hours every afternoon, thought that was very inconvenient. Management in the store I worked was fine. Enjoyed working with fellow employees. Ok experience overall.
ProsGood hourly wage, good craic amongst employees, management was ok
ConsWorking against the time, inconvenient rosters, 12 hour contracts
Very handy workplace, pay I've found does not balance with the amount of work you end up doing. Its biggest downfall is the hours getting cut every few weeks, so you could go from working a 30 hour week to your contracted 8 or 12 hours within a couple of weeks. This causes a drastic change in your pay. Payment every fortnight. Company is a good company to work with, culture is very inclusive and emphasis is placed on its supportivity for every associate. Some older colleagues may take this a little seriously with the company being their 'baby'. Management is quite good most of the time. Obviously with certain exceptions as in most workplaces. Overall pleasant experience.
1.0
Loss Prevention Officer | Dallas, TX | 11 Mar 2015
Stressful Life Endangering Job with (Quota Renamed Expectation) for crumbs on the dollar
As an unarmed Loss Prevention Detective, I am required to perform the task of locating, watching and apprehending career criminals (customers) that enter the store and steal merchandise and exit the store with that merchandise. Then I am to somehow talk these (sometimes unstable drug addict) individuals back into the store without touching them and all the way to the back of the store, embarrassing the subject by passing several staring customers, and get them to enter into a 7 by 7 inch LP office, where I would then gather information from the subject. Then I am to wait with this uncuffed anxious individual for sometimes hours for the police to arrive. This in a city where the police department only answers 911 calls by level of urgency according to the fire department who actually answers the calls. All this for about $12/hour and with a company who hours of operation are from 9:30am to 9:30pm making it impossible to work a second job that isn't overnight, especially when loss prevention detectives at this particular company are required to work two closing shifts, two mid shifts, and one opening shift every week. Basically any of those shifts will claim your whole day if you have plans to go to school or work a second job. And then on top of that, Management and above treat you, and speak to you as if you are beneath them and not worthy of any recognition or respect. And that's just my position. The other employees that are tasked with receiving the truck every morning at
ProsI am allowed to make my own schedule within store operating hours and criteria requirements
ConsOne week vacation for two years, 7 hours holiday pay, Under Compensation.
Working at a TK Maxx store can be overwhelming at first if you have no experience in fast fashion retail. There is a lot of manual work, bending and lifting, you can be called to the tills at any time, then return to your department, then help others on other departments, basically there is no idle time for you. Which is good from a business perspective but can be very tiring and some people just can't cope with the demand. You'll do 342854 different things all at the same time.
Sadly, customers will treat you badly. You'll have to put up with non-stop arguments (especially at the tills), I had one where a customer spat at me and others because I refused to give a discount on a £2 pair of socks. This example might be on the extreme end, but be prepared that a lot of customers will think that you are just a vending machine. In the other hand, TK Maxx serves customers on a conveyor belt, which might explain this behaviour from them.
The shifts can be adjusted to your needs if you talk to your manager. Early shifts are the quieter ones and typically offer shorter hours. This is better for people who like to mind their own business as the store isn't very busy, do the job (mainly refilling shelves and rails) and then go home. Late shifts start from around noon and are a lot more busier. You won't do refilling, but maintaining your department (picking up things from the floor and put them back on the shelves) and serving at the tills when required by the manager. Afternoon s
No upward mobility unless you hit store credit card goals
Everything is terrible, and here's why:
MarMaxx and TJX do not care about anything but credit card goals. Your goal is always 1 credit signup for every 100 customers you cashier, but that's nearly impossible considering most people do not want a credit card. Only 2-3 of my coworkers were able to achieve that 1% ratio monthly and they usually do it by lying about card benefits or not disclosing to customers that what they're applying for is NOT a rewards card (ie. a points card a la ULTAmate Rewards or Target Circle), but a full-fledged instant credit line with TJ Maxx. They would even tell me to target people who don't speak English or younger/really old people for easy signups. Every five minutes somebody will shout into the walkie that "we can't have a zero day!" The rewards from being the first one to get a credit card are useless in the long run and mean nothing to me as a career-forward person; rewards can be anything from snacks to REACH cards (stands for Remember Everyone Affects Customer Happiness - very culty!) that are cashed in daily to be entered into a drawing to win, wait for it, a 20% OFF COUPON. That's it!
There are essentially no promotion opportunities if you don't hit this goal. If anything they give you more work to do without an increase in pay. The 2-3 people who hit that goal are overworked and have seen basically no benefits increase in YEARS. These poor people are stuck doing the same job every single day and are carrying the store on their bac
Fast pace and lots of opportunity to move up IF you get good management.
I was a CSC and MC for both a TJ MAXX and a Marshalls. I liked working at TJ MAXX for the most part. I started out part time in Zone 3 and a year later I was a MC for Zones 2 and 3 and I also filled in as a CSC on non-truck days when one quit. Working at the TJ MAXX was like hanging out with my second family. There was one manager who nobody liked though. She sat in the office the enitre time eating cookies and kept shoving her work off onto me. Filing and paperwork and other stuff that was part of her job as the operations manager kept ending up in my box with notes telling me to hurry up and do these things so she wouldn't get in trouble. Nobody liked her. Other than that, I loved it. I worked a lot of overtime which kind of made up for the low hourly pay even though it was more work to get the money. Unfortunately that store closed due to the bad location. They reopened a few years later in a different location but by that time I had transferred to a Marshalls in another state.
Marshalls was a different story. They had basically the same routine for me. MC on truck days and CSC on non-truck days. But they cut my hours down to half of what I was working at TJ MAXX and still expected me to get things done. Of course I couldn't do it barely getting 30 hours a week with merchandisers only scheduled for 4 hours on truck days to process merchandise and not have time to push freight. I had to push all the Z2 and Z3 merchandise then by myself. The managers were mean. They made fu
Prosface pace and lots of opportunity to move up if you get good management.
Consmanagers and co-workers at some stores refusing to help you, backstabbing and bullying in some stores by management
I was all the time impressed by the new concepts that the company is trying to bring into the workplace as diversity and inclusion, cultural factors, supportive and inclusive workplace wellbeing of employee etcetera. However, is just a curtain in my opinion to show other companies or customers that they are the best. Fair enough though, because this is all about marketing strategies, RIGHT? Unfortunately, as a previous Associate to one of your sites I had the worst experience when I was in need. Treated bad by the SOM and Line management. No one believed me because people there are complaining all the time because no one is open to speak with them or listen or treat them as human beings. So, people is looking for ways to find good, to help themselves alone not with help from colleagues or management because there will not be any help, just words, lies and promises. People are brainwashed and they don't have that much support (on that site) as you as a company try to show on social media or god knows what others ways you use. When the company says, we are a big family, THE TJX FAMILY, they are really referring to a family as you don't have any opportunities to grow when you have good skills and you are smart but is different when you are someone else's wife or brother or best friend OR simply you are blind, with no opinion and no power to keep your idea up. However, when you have new ideas to help, to work or to make your job easier they will say it is not allowed to do it th
3.0
Retail Assistant Manager | Turlock, CA | 11 Nov 2012
While I was working for TJX I had a facited job.
My typical day depended on the area I was working, if I was the key carrier I would be responsible for all duties of a store manager, it would be opening the store, making sure the employees were all present that were scheduled, if someone was not present I would replace them if needed. Make sure the days shipment of merchandise is accepted and processed. Make sure all department managers are aware of the days tasks. Place the change in all registers and make sure that they are all working, after making sure that the store was ready to open I would open the doors. I would then follow up with all associates and make sure everything is moving smoothly while greeting our guests, When the office manager was ready I would finalize the deposits for the previous days receipts insuring that the deposit was ready to be picked up. If I was closing I would be responsible for the cleanliness of the store assigning associate to the areas that need the most work and following up to made sure that the total store is ready for the next says opening, After the store is closed I would close all registers, place all money in the safe and then start the days computer closing process. Lastly I would set alarm and make sure all associates are out of the store and that all doors are all locked.
If i was a department manager I would first check to see today's list of tasks that were left by our Merch. manag , then walk my area listing all items that needed to be addressed, next would be to prioritiz
A typical day at work
Maintaining the shop floor, which includes picking up clothes off the floor, from the tills, and fitting rooms.
Cashiering
Refunds
If doing morning shift, help put out new stock
If doing evening shift, be prepared to stay up to an extra hour after store closes getting the shop ready for the next day
One thing, it's a good way to keep fit, management do not want to see anyone wandering around, many staff were fired after their probationary period because they weren't walking fast enough compared to other staff (which is fine, when it get's busy you need a fast pace as you may find you are the only person in your department and you have to be able to handle that).
On to the review:
Associates are mostly always great to get along with, they usually have a common cause, the hatred of management. I've made many great friends whilst working here. However, TK maxx as a company need to find a way to sort out the management-to-employee relationship. Most of them treat staff with no respect whatsoever, and I've heard this from many employees and former employees from other stores that pop in and have a shop. TK Maxx state that they want to train people to become team leaders, perhaps it is my store, but that is simply not the case. Many staff members who are hungry to be trained to be team leader are constantly overlooked and the store manager has actually hired someone from a totally different job, and is training to become team leader in TK Maxx h
ProsAssociates are helpful and a great team
ConsManagement and hours are too low
3.0
Assistant Store Manager | Massachusetts | 23 May 2023
Awful work-life balance, great everything else
I really appreciate the structure provided by TJX companies - for the most part, everything you could need is in knowledge base so any questions you have can be answered quickly. Plus, there’s so many TJX stores, if you have an issue with anything you can just call another store to get an answer/help. Everyone is super kind and communicative. There is, of course, that corporate culture that can feel a bit fake & stifling, but if you can just fake that corporate-speak you’ll be okay. My biggest con is the work-life balance. TJX requires mandatory overtime for managers, so you have to average at 45.29 hours a week in order to keep your health insurance. Most weeks I work closer to 50. 10 hour shifts every single day get exhausting quickly. If you value your free time don’t work in upper management here - the work is physically taxing, even in management, and every full-time employee I know is exhausted to the point of only sleeping on their days off. I used to have hobbies—I no longer have the time nor energy to pursue them. If you are a coordinator then you only have to work 36.25 hours a week to keep your health insurance but the pay for that position is shockingly low for the work involved. If you’re a person who appreciates routine, clear expectations and fast-paced retail, it’s lovely. The people are generally very nice and the company provides a lot of free food for associates. But they could also just pay their employees more instead of spending thousands of dollars on f
ProsFree food a lot, predictable routine, clear expectations, solid pay for upper management
ConsTerrible work-life balance, physically taxing work, sometimes impossible expectations, awful pay for part-time associates so high turnover/always hiring
3.0
Loss Prevention Officer | United States | 2 Nov 2021
Okay work place, not a place that I would make a career.
When you start off at The TJX Companies or one of its brands (HomeGoods, Marshalls, etc) it is an enjoyable experience. Once you work for the company for a few months, you start to see all of the issues within the company. As a Loss Prevention Detective, the pay is extremely poor for the amount of work that is expected from you. The entire company pays all of its employees poorly and doesn't give many raises. Every year the company will do an annual review on you and you may get a small raise. Other than that don't expect to get paid much at all. The turnover rate is extremely high because of poor pay and everyone is miserable because the company expects so much from us. The higher-ups then blame the management staff for low headcounts in stores but refuse to raise the minimum hourly rate to over $11. Working with Loss Prevention isn't nearly as bad as working on the store operations side of things. You report to the DLPM and you receive adequate training that will help you succeed. You get to meet a lot of great people, but just like any company, there are the ones that do not care and are lazy. As an LP Detective, you indirectly oversee hundreds of store associates, including management. Management in stores for the most part does a great job, but I have noticed that some of the managers will gladly throw you under the bus if it means they protect themselves from any repercussions. Workplace culture is decent, but far from great. You can learn a lot from the company but it
ProsTravel pay for LP, okay benefits, great work schedule
ConsExtremely poor wages, can be a very stressful environment
Management was never anywhere to be found. They found out that if they understaffed us and saved money each week from doing so, they could get a bigger bonus at the end of the year, so that's what they did. They would always hide away in the office, and you would have to ask for a certain person over the intercom, over the walkie, and by phoning the office several times before they would come up. Managers never helped. They would just come up and criticize us for the long lines when we were doing the best we could with only two cashiers. They never helped with returns unless they were closing and they saw that we couldn't do it on our own while also being the only cashiers available. By then it would be too late. We were constantly staying way over our scheduled time. We would be scheduled until 9:45, but would work until 10:30. If you asked to go home sooner, they'd look at you like you were crazy and tell you that when you're scheduled until 9:45, you're actually scheduled until when everything's done, no matter how long it takes. It always took forever due to the chronic understaffing. People were horribly undertrained. Management was often very rude to people, playing favorites and being downright mean to people they didn't like. They were often very childish in how they acted towards people. Management would never give us the resources we needed to thrive and would get mad at us for not meeting their high expectations. Nothing was ever enough. They were inconsistent with
Questions and answers about The TJX Companies, Inc.
How are the working hours at The TJX Companies, Inc.?
Asked 27 Feb 2018
Not very good , mostly contracted hours and very hard to get a good contract in there .
Answered 19 Dec 2021
9 hours shifts
Answered 14 Mar 2021
What is the promotion process like at The TJX Companies, Inc.?
Asked 2 Jan 2023
Great if you are highly favored not based on work ethic.
Answered 13 Mar 2023
Good until a level
Answered 10 Feb 2023
How often do you get a pay rise at The TJX Companies, Inc.?
Asked 2 Jan 2023
Every year
Answered 10 Feb 2023
Yearly
Answered 10 Jan 2023
How often/when do employees get paid each month?
Asked 6 Nov 2021
Every second week
Answered 15 Nov 2022
Fortnightly
Answered 29 Nov 2021
Does The TJX Companies, Inc. require pre-employment background checks? What kind of background check does The TJX Companies, Inc. do and how long does it take to complete?
Asked 15 May 2019
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