The only benefit is a discount on car rents but even then not at all agencies. You are asked to do every kind of task, and cover other people's role as the company is trying to save money on hiring new employees, however your pay remains the same no matter how many tasks you perform. If you speak more languages that is not an advantage here as you will be pushed to do more and more to help multilingual markets. Some of the team leads are really nice but you are highly observed by ops. Be careful if you take a minute break more than what you are supposed to, you might hear about it. If you work on the phone, you are required to do overtime as a customer can call you the last minute of your shift and you are not allowed to end your shift beforehand. The IT systems Hertz uses to support customers are the most archaic you probably ever seen in your life and pretty often technical issues arise. The shift and hours
are not consistent and change every week. You are usually required to work at least two Saturdays and a whole weekend every month. The only positive for me was that colleagues are nice and the canteen always has good selection and drinks. There is a discount for staff and sometimes management organizes meetings with free meals. Holidays are usually approved if requested well in advance. No public holidays given unless requested and OPS authorizes.
3.0
Customer Care Specialist | County Dublin | 21 Jun 2022
Clientelist and familistic
I worked several years at Hertz Europe Service Centre, until the start of 2021.
The environment about the colleagues was ok: nice people then becomen friends as well.
Impossible to have advancement of career if you didn't have Key friendship into any level of the management. Some Tpl worked to stopped you literally making up mistakes you didn't make, letting you waste time just to prove that your job was correct. Some managers didn't approve your holiday request because FIRST THEIR FRIENDS/BOYFRIENDS/GIRLFRIENDS needs. Moreover, they demanded results in terms of performance without giving you the necessary training and the access to all the systems you needed to do it.
Great training at the start level of reservation agent, terribile when not inexistent training for any other position (if you could change your position without any "referal",once again you must Hope to have Key friendships between the colleagues of the new department, otherwise It was very very very hard under any point of view), and once again anyway they demanded results in a persistent way if you did not have Key friendship between older colleagues, those with more VISIBILITY, or between managers.
Hertz Rental Cars and the reservations department are a great way to start here in Ireland.
The training program of 6 weeks was very helpful and informative.
There are some employee quotes that are really recommended.
(Own gym in the house, high-quality canteen with daily diversified offer,) Again and again there are the staff department motivational gestures like (pizza on weekends, ice cream, competitions to loosen up the daily routine)
You can say they give their best to make you feel good.
Within a short time (6 months for me) you'll improve your English communication, your multitasking ability, your focus on voice guidance.
Also you get here the insight which areas under the keyword customer service subdivide (Salesforce)
You will learn more about the geography of the world and discover the place you may never have heard before. That's fun that you can google using Hertz's program and other tools
Don't work for them. They don't care at all about you and very poor benefit
I was very excited to work for Hertz at the begining. But very fast, iI've been disapointed. The big BIG joke "Relocation Package" is limited to reimburse your flight to Dublin. No support AT ALL, unbelivebale. Just a Power Point with few websites address.
About the job, nothing special. Good team spirit and help from colleague but very very poor management. They don't realy care about you. The most shocking thing? the company don't care about yourself and you. If you have any problem, they says "we will escalade your request". And then ? Nothing. About job, complaints complaints and complaints about unhappy and furious customers. Good luck if you choose this company. The turnover is huge, this explain everything.
8 stunden pro Tag arbeiten. 7 stunden am Telefon verbringen.
Ich habe gelernt wie man mit gereizten Kunden umgeht, Telesales, kann mit dem von Hertz benutzten Computerprogramm (Excallibur) perfect arbeiten. Gute beziehung mit Kollegen und Management. Am schwierigsten finde ich an diesem Job wenn man bis spaet in die Nacht arbeiten muss und am naechsten Tag um 7:00 Uhr in der Frueh wieder arbeiten muss. Am besten gefaellt mir an diesem Job, dass Krankheitstage bezahlt werden und ich finde es gut mit verschiedenen Menschen sich zu unterhalten.
ProsGute Stimmung im Team, man wird an Feiertagen doppelt bezahlt
ConsMan kriegt garnichts kostenlos z.B. Essen, Kaffee usw.
I worked here for 6 years. A typical day at work was very busy and sometimes very hard to reach targets, i would say they were unrealistic, depending on the market you were working. I learnt a lot, from systems to general knowledge about customer service, formal writing, etc. and I was able to progress through the company. Colleagues were most of them very helpful and fun. Management were very pro- business and not very helpful when trying to balance personal life and job, and this is the reason why I left.
The hardest part of the job was reaching target and trying to balance demands about personal life and work.
The most enjoyable part was about meeting people from different countries and learning new things.
My last experience as a Customer Service Representative at Hertz Central European
of Dublin. As a telephone agent for the Italian department, I was able to get in touch with the sales and growth experience of a multinational company, constantly looking for new customers in a market with more and more competitors.
To carry out my role I developed sales strategies in the field, presenting the service offered by the company as the best in the field, training at the same time to build relationships of trust with new customers, offering assistance during the issues related to the rental, responding to their questions to doubts and intercepting their needs.
As a senior manager in global customer care with many years experience within large call
centres, I was shocked at how bad hertz is. Forget employee engagement and customer experience - it’s all money, money money! Fear, intimidation, lack of leadership... I could go on and on. If you want to grow, develop, ask questions, try new ideas and generally be happy at work - please do not consider hertz Dublin as an option at any entry level. Some great people at agent and team lead level (most leaving or have already left) but a toxic environment is driven by its outdated, out of touch, leadership team.
I arrive at work at about 20minutes before to start, so I can open all programmes that I need and to be ready to log on on the phone at the right time. The hardest part is when customers don't undestand for example all the requirement they need to rent a car, so being calm and with patience I explain what they neccesseraly need to rent with hertz. The most enjoyable time of the job is when we do team briefing with our team leader and assistent team leader, that's the moment when we can share suggestions, ideas with my collaugues and we get to know each other and be a a part of team.
INTERACT WITH CUSTOMERS BY PHONE AND BY EMAIL PROVIDING INFORMATION IN RESPONSE TO QUERIES ABOUT PRODUCTS OR SERVICES AND TO HANDLE AND RESOLVE COMPLAINTS,USING PROGRAMS SUCH AS “CHARTER MANAGER”, “GAR” AND “EXCALIBUR” ENSURING DATES AND DEADLINES ARE MET.
RECEIVE INCOMING CUSTOMER CALLS FOR THE ITALIAN MARKET IN ORDER TO SELL AND PROMOTE RESERVATIONS AND HERTZ PRODUCTS. ASSISTANCE TO OTHER MARKETS BY HANDLING CROSS-MARKET CALLS. DEALING WITH CUSTOMER COMPLAINTS. TRACK ALL RESERVATIONS ON-REQUEST AND PROVIDE THE CUSTOMER WITH A TIMELY AND EFFICIENT RESPONSE
Hertz proved to be a great resource for training and learning skills that are very useful to become successful in the realm of sales, customer service, and management techniques. The material that Hertz provided me during my days of being an MT was great, from basics and essentials in knowing the business and gaining a better understanding of business theory and principles and dealing with, primarily, the aspect of sales.
This is not a car rental job, this is a sales job!
You are expected to clean cars outdoors in any weather condition; snow, rain, high winds, heat, etc. You will have to detail cars immaculately in an average of 15-mins (as opposed to professional detailers doing it in 2-3hrs) and clean up a range of things like weed, puke, food spills, and worst of all, pet hair.
If you are unable to efficiently meet this demand in a timely manner, it becomes a YOU issue.
You are responsible for quality control on rentals too. Having to explain that you will charge a clean-up fee for smoking and pet hair can be difficult but one thing I have come to realized that in the history or the world, NO ONE has ever smoked in a rental vehicle. Even after explaining NO PET HAIR, NO SMOKING in our cars, almost every time, you will get one or the other and will be stuck having to rerent the car almost immediately which in turn will force you into a customer service nightmare on the next rental.
With the average 15 minute clean up time, you also have to juggle customers who
High turnover, low pay, terrible management, no work-life balance
They tell you they're hiring for a management position. They talk about their fantastic leadership training program. They tell you about all the opportunities for advancement and how much you can earn in commissions by selling optional products and features. They tell you about how once you finish your training you'll get free rental car privileges. All you have to do is go through a few months of training.
Then, once you start the job, you find out that all of your coworkers are supposedly managers in training as well, which really means that no one is. As you get to know other people in the company, you never meet anyone who has been there for more than a year and a half, because there is a massive turnover rate. Employee benefits don't start until you've been there for 90 days, which works for them because most people don't stay that long.
Ultimately, you get paid $12.50 an hour to clean cars for 11-12 hours a day. Your branch manager keeps saying he's going to train you on the computers so you can work the counter, but right now he's swamped with customers and needs clean cars. Whenever you ask to take your lunch break, he desperately needs you to clean one more car first; you quickly find out that there's always another car after that. Then he disappears for two hours and leaves you to run the place by yourself. You don't blame your manager for being so frantic because he hasn't really been trained either. They promoted him because he has a pulse and was dumb enoug
ProsYou work with some great people, sometimes you get to drive some cool cars, and every once in a while you get the satisfaction of making a customer's day.
In short don't jump on the Hertztanic. There is a reason that this company is going under. In a nut shell, management is horrible and company is failing. Keep reading for a full view of what its like to work at Hertz. First and foremost they have put their share holder's interest above the wellbeing of their customers and employees. "Bring in every dollar possible," has been the chant as of late. That of course leads to questionable actions being taken by management such as adding products on the customer didn’t ask for in hopes that it will go unnoticed. Next, management is incompetent. They restructured the management structure and let go of a lot of good, hard working employees, some of which had been with the company for 14 years. In their place they brought on younger people with little to no life/management experience. The one I was under was out of touch with reality as he was regularly questioning why our numbers weren’t as good as they were last year, even though we are in the middle of a global pandemic with the travel industry in the toilet at the moment. He put a disgustingly large amount of unnecessary busy work on my manager’s plate, leaving my manager strung out and stressed everyday which he frequently took out on us. He did the same to the other managers in his territory too resulting in almost all of them resigning. This same general manager had little to no care for his employees when it came to the COVID19 pandemic. With Hertz taking on Party City deliveri
I worked here for three years as a Transporter/Driver, here is the real story
I worked at Hertz as a Driver (or Transporter) for three years, and my role changed dramatically within that time, even though my title remained the same for the entire time I was here. This is how my experience at Hertz went.
I began as a Transporter/Driver, and the original role of being a driver would entail moving cars between offices depending on customer and business needs, making longer trips of 1-2 hours to switch cars out between offices, and picking up customers as necessary at local body shops and their homes and bringing them to the office to complete their rental process.
As the experience grew, I began dealing more with dealerships to coordinate when cars would get repaired and letting them know what needed to get done, getting gas in vehicles, getting car washes, and assisting customers when necessary within the office to the best of my ability.
After about 6 months of being at Hertz, my location switched branch managers. That is when things started to change. The general atmosphere of the office became more strict and less laid back. I was not enjoying my time as much, but I still enjoyed my coworkers.
After a few more months, we switched branch managers again, and I believed that is when I began looking for a new job. The lack of organization and communication between the drivers, managers, and other offices became very intolerable, and it caused significant issues that was sent back down to drivers to handle. I remember one instance where if there ha
ProsCasual atmosphere, nice coworkers
ConsCompensation, work life balance isn’t great, high turnover, no communication between drivers and managers, Party City deliveries weren’t part of original job description
PROS
(Specifically to Hertz Europe Ltd)
The workplace is normally quite relaxed and informal and the diverse backgrounds and different nationalities of the workforce contribute towards an even more positive environment.
I have had the pleasure of working with highly-skilled and knowledgeable people, who have been at Hertz for over 20 years and are an invaluable asset for the business, as well as a precious source of information and help for the younger and less experienced team members.
In my opinion the awareness of the importance of working for a global leader in the sector has a positive effect on employees’ performance. If you engage with the business concept and fully appreciate what it takes to become, and maintain such a prestigious position in a very competitive market, you will then strive for excellence in your role, you will enjoy even more and perhaps lay the foundation for what could be a brilliant and fulfilling career in the organisation.
We should also recognise and appreciate that Hertz have been able to absorb relatively well the external shocks associated with the recession, thus avoiding the need for restructuring or downsizing.
On the whole, a job at Hertz certainly is a valuable working experience at any level and it might well be a job for life to some and/or the start of a brilliant career for others (not all!)
CONS
Goes without saying that large organisations result in heavy bureaucracy that can slow down the decision making process. Her
Hertz car rental is one of the worse places to work!!!! If you live in phoenix arizona, stay away from this job at the sky harbor airport!!!
Voluntary and mandatory overtime!! There are a lot of shifts to choose from:
2pm-10pm
7am-3pm
1pm-9pm
5am-1pm
No matter what shift you choose all of this overtime will drain you! Let’s say that you chose the 2pm-10pm. The manager will approach you for voluntary overtime for the next day. In the instance you can never say no to voluntary overtime for the next day. Here’s why, if you say no to voluntary overtime and you go to work the next day you could get hit with mandatory overtime (mando). It can be either 6 or 8 hours. You can be working 14 to 16 hours a day. Let’s say you voluntarily picked 4 hours. You could either come in 4 hours early and hope that they don’t mando or you can come in at the time you are scheduled to come in and do your voluntary overtime and hope they don’t mando. More or likely they will mando you. You will not get off from work until early next morning. Then they expect for you to come in for the overtime you volunteered for all because of unrealistic deadlines.
You have to sign a piece of paper for both the overtimes. Regardless as to whether or not you sign it does matter because you will still have to tough it out. They will have someone sign for you! How can any job get away with this?!
Because of unrealistic deadlines I had to bum rides off of people considering that my vehicle broke down. I am one of those who live like 15-25 from the work place. I tell my managers many times that I have to take the bus to work and they don’t care.
Get
Please read before you apply for Hertz or Hertz Local Edition
I worked at both Hertz at the airport and Hertz Local Edition. The company is a mess. With each new CEO, layoffs are a given. I was laid off twice in a little less than 3 years. When you become a manager, do NOT sell your personal car, because you will need it when you are laid off. I know many employees & managers across the country who are looking to leave the company, as they are overworked, underpaid & underappreciated, which is not a recipe for success. Morale is LOW among all levels of employees. To a person, they think Hertz is taking advantage of them bc of low pay. DRIVERS, who are valuable to company, are totally disrespected & made to feel they are NOT REAL EMPLOYEES. They have to work holidays w/o any extra pay, they are not allowed to fill out the internal company survey, & they receive the lowest pay of any employee. As soon as COUNTER REPS make good bonuses, the following month the company will adjust the metrics making it harder to bonus. The bonus structure changes yearly for managers, which is sold at positive. Yet talk to managers anywhere in the country and they will tell you that bonuses are terrible, both in operations and maintenance. As for the company's Pulse Survey, managers will tell you to lie to make things seem better than they actually are. The company that I would recommend people to work for is ENTERPRISE, which is the best rental car company there is (even though I don't like them).
As for Hertz Local Edition (HLE), do NOT expect t
ProsCompany car with free gas (for managers), generous PTO
ConsRegular layoffs, no job security, very low pay, low bonuses, being overworked, long hours (10-12 daily), poor morale among managers & employees, breaks & lunches are short (if you are able to take them).
Deserves no stars. Over worked, severely understaffed and not to mention underpaid. You are required to run an operation as a “manager” and yet you have no support from upper management. Bonuses!!! Yeah right. They cut all frontline incentives for their people on the ground while upper management gets paid in full. Required to work through the pandemic with no staff so basically your running an entire operation by yourself. Politics is the next thing. They laid off all of their hard working people and hired a bunch of clowns literally. As a Branch Manager they tell you to schedule yourself for 40hrs. Yeah ok! Typical work week consists of 50+ hours with no overtime pay and no incentive. Not to mention you will never have enough cars because pricing continuously screws up rates and the customer service call center will say anything to a customer to get off the phone. Irate customers, old cars because hertz decided to purchased pre owned fleet. But wait there’s more!!!! Upper management rolls out all new policies, procedures, and protocols and expects you to adhere to them or be reprimanded. When your location is doing over 200+ rentals per week with only 2 people they expect you to be happy. Would you be happy working 60+ hours 6 days a week? The answer is NO. Frontline employees get no raise and bonuses are impossible to reach. As stated earlier fleet is a joke. You never have enough cars and people can book a res and walk in the door 10 minutes after they made a reservation.
ProsManager gets a company car
ConsNo breaks, no incentives, no healthcare. NO ANYTHING
A typical day always involves being extremely understaffed while attempting to meet the extreme and ever changing demands of upper management and consumers.
Let break it down:
Consumers: Think you are operating a used car lot with cars that are magically cleaned, washed, and maintenanced. Oh the also realized they are rental cars but expect them to be in the condition of a brand new car.
In the consumers defense, if we were staffed properly, cleaning the cars wouldn't be such an issue. Currently we are so short staffed, when I run out of clean cars, I need to take a cordless phone out with me, lock the store, clean as many cars as possible (no matter the weather) before a customer either shows up at the door or calls in. Yes lock the store, because if an auditor shows up and is able to access your location you will be termed, rather then them realizing you should be better staffed.
Also customers are under the impression that I can pick them up or take them home while I am by myself. So I lock up the store and hope I am back before anyone shows up.
Staffing issue impacts: Out side of those already listed, I work open to close everyday and then some. Not to mention doing the job of 4+ people as the exceptions continue to grow! Forget having time to actually eat. Because of course while all this goes on, the phones are endlessly ringing.
Upper management: To put it nicely, incredibly disconnected. Like I said before the expectations continue to grow for all
ProsNone at this point
ConsNo breaks, long hours, scamming company, broken promises, high stress, missing income, and extreme staffing issues
Terrible job to have if you like recognition and reward for your efforts
A typical day starts at 5:30 am where the vehicles are rounded up, checked in, cleaned and lined up for washing. Reports are printed and rewards members have vehicles that are set up in advance. At 7am the doors open and the phones flood with calls. Fours lines ring constantly and often there are not enough people to answer the calls so I have learned to staff my store to meet the demand of the business. Cars are often far and few between so I have learned to properly manage my fleet so that I can accommodate all reservations, walk ups, body shop demands, and special account needs. The hardest part of the job is how demanding the position is along with the demand for excellence with little reward for achievement. We work 70 hours or so each week leaving us working 12 hour days with more work than one person can handle on skeleton crews. The phone constantly rings for twelve hours and we are expected to answer and follow through with all the calls, pick up customers, maintain accounts, engage with customers in store, clean the cars, wash the cars, move the cars from location to location, and sell. All of which are achievable but doing everything at once is often overwhelming. What I learned from the sloppy management style you'll often find at this type of business is that you have to delegate and have a dependable team. Set examples for your team so that they work hard, respect the chain of command, strive for excellence, and don't feel burnt out. Schedules are important in a
Proscustomer service, get to drive a lot of cars, meet people from everywhere, bonuses if they come
Consno breaks, no lunches, no internet access, no management, no reward for hard work, sexist environment, lack of respect from coworkers, overwhelming job, lack of social life
Questions and answers about The Hertz Corporation
Are there Training and Development opportunities at Hertz?
Asked 4 Oct 2018
Yes the training department is quite good
Answered 20 Dec 2020
Yes, they will sort fuel and somewhere to stay if you need to travel.
Answered 4 Nov 2020
How long does it take to get hired from start to finish at HERTZ? What are the steps along the way?
Asked 3 Jul 2017
1 month. 1 call interview from HR, 2 call interview from team leader or manager and F2F interview with 2 team leaders. Basic questions and examples.
Answered 29 May 2019
I was a quick and easy process for me. I already relocated to Ireland before applying for any jobs. I had my contract within 3 weeks and passed 3 rounds of interviews ( 1st interview over the phone by an in house recruiter, 2nd with the hiring manager in IE and the 3rd with another manager from the German team).
Answered 18 Dec 2018
What is the most stressful part about working at the company?
Asked 24 Apr 2019
Well I enjoy to work in hertz, so no complaints.
Answered 20 Dec 2022
Login on time.
Answered 6 Dec 2020
What is it like to work at Hertz?
Asked 4 Oct 2018
The shift work and the stress sometimes is exhausting, but every day is different and challenging
Answered 9 Oct 2018
I experience Hertz as a friendly and family-like work environment. Whether in the Headquarters or the Stations, you always receive a pleasant welcome!
Answered 5 Oct 2018
How should you prepare for an interview at HERTZ?
Asked 31 Aug 2018
Go easy and confident.
Answered 8 Jan 2020
Read about the company. And prepared based on the Job description
